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sir\",\"channel\":0,\"start\":8.999875,\"end\":11.799875},{\"transcript\":\"mister\",\"channel\":1,\"start\":12.599875,\"end\":13.399875},{\"transcript\":\"mister confuser\",\"channel\":0,\"start\":14.199875,\"end\":15.599875},{\"transcript\":\"no no no no this is lasman and who is this\",\"channel\":1,\"start\":15.799875,\"end\":18.199875},{\"transcript\":\"uh my name is rohit nasha i am speaking to you from j sw mumbai\",\"channel\":0,\"start\":18.799875,\"end\":22.799875},{\"transcript\":\"yes of mumbai okay last time you called me\",\"channel\":1,\"start\":23.199875,\"end\":26.199875},{\"transcript\":\"right you are from mv solar system right\",\"channel\":0,\"start\":24.599875,\"end\":26.999875},{\"transcript\":\"no no no no no no no i am lakshmi narayan from bharath thermo technici\",\"channel\":1,\"start\":27.199875,\"end\":31.599875},{\"transcript\":\"okay okay okay wait dakshaniran from bharatiya\",\"channel\":0,\"start\":32.399875,\"end\":36.199875},{\"transcript\":\"bar thermotechnic my number is double nine eight double\",\"channel\":1,\"start\":36.599875,\"end\":40.399875},{\"transcript\":\"yes it is luxury there i got it\",\"channel\":0,\"start\":38.199875,\"end\":40.399875},{\"transcript\":\"yeah yeah tell me that\",\"channel\":1,\"start\":40.599875,\"end\":41.999875},{\"transcript\":\"bharat bharat yeah yeah i got it i got it uh so like you are based in bangalore\",\"channel\":0,\"start\":40.799875,\"end\":48.199875},{\"transcript\":\"yeah yeah bangalore bambathanar industrial area\",\"channel\":1,\"start\":48.599875,\"end\":50.999875},{\"transcript\":\"right yeah yeah yeah so what is the monthly consumption and what does this company do into is it into manufacturing or shading\",\"channel\":0,\"start\":49.599875,\"end\":58.799875},{\"transcript\":\"actually we are doing hot water system and heat from tanji 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  "english_text": "[0s] UNKNOWN: If you record your name and reason for calling,\n[2s] UNKNOWN: [inaudible]\n[4s] CUSTOMER: Hello?\n[4s] AGENT: Hi, yes ma'am.\n[5s] AGENT: Hello, yes, good evening Mr. D'souza.\n[7s] CUSTOMER: Mr?\n[8s] AGENT: Mr. D'souza?\n[8s] CUSTOMER: No, no, no, no. This is Lakshmi Narayan. Who is this?\n[11s] AGENT: Uh, my name is Rohit Mishra. I'm speaking to you from JSW, Mumbai.\n[14s] CUSTOMER: JSW Mumbai. Okay, okay. You are from NV Solar System, right?\n[16s] CUSTOMER: No, no, no, no, no. I am Lakshmi Narayan from Bharat Thermotechnics.\n[20s] AGENT: Okay, okay, okay, wait. Lakshmi Narayan from Bharat...\n[22s] CUSTOMER: Bharat Thermotechnics. My number is 99...\n[24s] AGENT: Yes, yes, yes, I got it. Bharat... yeah, yeah, I got it. I got it.\n[27s] AGENT: Uh, so, like, you are based in Bangalore?\n[30s] CUSTOMER: Yeah, yeah. Bangalore, Bommasandra Industrial Area.\n[32s] AGENT: Yeah, yeah, yeah. So what is the monthly consumption and what does this company do into? Is it into manufacturing or...\n[36s] CUSTOMER: We are doing uh hot water system and heat pump turnkey project. Where we are manufacturing hot water tanks, 500 liters to 20 KL tank.\n[43s] AGENT: Okay, great. Okay.\n[44s] CUSTOMER: Our consumption is 20 ton per month.\n[46s] AGENT: Per month.\n[46s] AGENT: So previously what is your procurement plans? Like from where do you procure the material?\n[50s] CUSTOMER: Durga Steel sir, Durga Steel and uh P...\n[54s] AGENT: Okay, from our from the distributors or the traders, right?\n[56s] CUSTOMER: Yes, yes, yes, yes.\n[56s] AGENT: Okay, okay. So recently we have also...\n[58s] CUSTOMER: No, no, my requirement is different different size. Who has the role, I am giving 20-20 number of different different sheets. They will give cut and give the material. Because where where I can save the material because most of the case we are doing the rolling.\n[106s] CUSTOMER: My width size is 1500, 2500, sorry, 1500, 2 meter and 1000 250.\n[110s] AGENT: Hm hm hm, got it.\n[112s] CUSTOMER: And I will get a 60 days credit.\n[114s] AGENT: Hm.\n[114s] CUSTOMER: Yes, tell me sir.\n[115s] AGENT: Okay, Lakshmi, Lakshmi ji, uh like what what are your expectations from us? Like how can we give give you the best services? What what all you think that you should from me?\n[120s] CUSTOMER: You should tell sir. I told everything. Now I I clearly told there is no uh any hide and seek. Transparency I given.\n[124s] AGENT: Okay. Now let me give you a clear picture of my company. So uh this is an e-commerce platform uh made by JSW group itself for their sales enhancement.\n[131s] AGENT: So just to just to brief it out, we have our own sellers onboarded to us to our system. Uh say if any customer is leading towards Steel make or Apollo make material. So they are more lenient lenient towards uh the brands which they have used previously.\n[142s] AGENT: So we have onboarded them to our platform so that we can uh supply them with a one complete solution.\n[148s] AGENT: So in that way we work and we have our own uphold of JSW group also. So the plant, whatever the plant supplies to us, we give them directly to the customers as well.\n[154s] AGENT: Billing, TC, everything is against JSW itself. So that is another benefit.\n[158s] AGENT: Thirdly, the credit can be provided but only after two transaction. And uh mentioned it has its own conditions such as like the turnover should be more than 7 crore and the company should be so like it should be around three to four CR.\n[204s] CUSTOMER: No, no, my company is 15 years old.\n[204s] CUSTOMER: No, no, my company is 15 years old. My turnover is more than 10 CR per annum.\n[208s] AGENT: Great, great. It works for me.\n[208s] CUSTOMER: And uh no no and my payment terms is very clear and on on date we will give.\n[212s] AGENT: No, but the company is having its own...\n[214s] CUSTOMER: No, no, I am saying that on I am saying that after two transaction, if you are giving me 30 days credit or 60 days credit, 59th day your payment will be in your account. Like that I am saying.\n[220s] AGENT: Okay, okay, okay, got it. Got it. It works for me. It works for me. Okay, okay.\n[222s] AGENT: Yes, yes, yes. But for the first two transaction, we will be going with the 100% advance against PI, proforma invoice.\n[227s] CUSTOMER: I understand.\n[228s] AGENT: And yes, and delivery tag will be maximum three days. Maximum I'm telling considering the weather forecast and all.\n[232s] CUSTOMER: Where is your yard here here in Bangalore?\n[234s] AGENT: Yes, uh we have our own yard at uh in the South Bangalore basically.\n[237s] AGENT: We will give you the exact exact location. Yes, we will give you the exact location as well once we...\n[239s] CUSTOMER: Because what is the difference? No, no, what is the problem I am buying Durga Steel and you, in Durga Steel if I ask today 10 sheets, immediately they will cut and give.\n[245s] CUSTOMER: If I go to JSW direct, it's a big uh ocean.\n[248s] AGENT: Right, right, right. We have our own MOQs as well. We have our own minimum order quantity that is equivalent to 5 tons per thickness.\n[252s] AGENT: So that is maybe one challenge for you but since your consumption is 20 metric tons...\n[256s] CUSTOMER: 10 ton I can do sir, that is not an issue.\n[258s] AGENT: Not an issue, huh? Okay, okay.\n[258s] CUSTOMER: But only thing is price and uh pricing time of supply.\n[302s] AGENT: Pricing I'll be supporting you at at the best.\n[304s] CUSTOMER: Where are you sitting? You are calling from Mumbai or Bangalore?\n[306s] AGENT: No, I'm sitting at headquarters. We have our headquarters at Mumbai.\n[309s] CUSTOMER: Mumbai, okay, done.\n[310s] AGENT: We do have one office at Bangalore as well. Few of my teammates are sitting there. But I am here in Mumbai.\n[314s] CUSTOMER: Okay, okay, no problem, sir.\n[316s] AGENT: Yes, yes, yes, yes.\n[316s] CUSTOMER: Thank you, sir.\n[317s] AGENT: Uh yeah, yeah, I'll just drop my visiting card over here on WhatsApp. Uh just send me your inquiry if you're having any.\n[321s] CUSTOMER: Yeah, yeah, I will send, sir.\n[322s] AGENT: Okay, okay, sure. Thank you.\n[323s] CUSTOMER: Thank you, thank you.",
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  "call_summary": "The customer, a hot water tank manufacturer in Bangalore, requires 20 MT/month and currently receives 60-day credit from traders. The agent started with the wrong customer details but recovered to perform good discovery. However, the call ended weakly with the agent asking the customer to send an inquiry, without providing a price or a timeline for a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, yes, good evening Mr. D'souza.\\nCUSTOMER: Mr?\\nAGENT: Mr. D'souza?\\nCUSTOMER: No, no, no, no. This is Lakshmi Narayan.\", \"comment\": \"The agent started the call with the wrong customer's name and never acknowledged the platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Uh, so, like, you are based in Bangalore?\", \"comment\": \"The agent only confirmed the delivery location and missed revalidating product, grade, thickness, width, quantity, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"AGENT: So what is the monthly consumption and what does this company do into? Is it into manufacturing or...\", \"comment\": \"The agent successfully discovered the end application, monthly tonnage, current suppliers, and payment terms were volunteered by the customer.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"evidence\": \"AGENT: Uh yeah, yeah, I'll just drop my visiting card over here on WhatsApp. Uh just send me your inquiry if you're having any.\", \"comment\": \"The agent did not provide a price or commit to a timeline for a quote, instead asking the customer to send an inquiry.\"}, {\"step_id\": \"CL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay. Now let me give you a clear picture of my company. So uh this is an e-commerce platform uh made by JSW group itself for their sales enhancement.\", \"comment\": \"The agent delivered a lengthy, generic pitch about the JSW One platform instead of reinforcing specific advantages relevant to the customer's needs.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Start every call by confirming the customer's identity and platform submission, and always end by committing to a specific next step, like sending a quote by a set time, instead of asking the customer to follow up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"But only thing is price and uh pricing time of supply.\", \"response\": \"Pricing I'll be supporting you at at the best.\"}], \"call_summary\": \"The customer, a hot water tank manufacturer in Bangalore, requires 20 MT/month and currently receives 60-day credit from traders. The agent started with the wrong customer details but recovered to perform good discovery. However, the call ended weakly with the agent asking the customer to send an inquiry, without providing a price or a timeline for a quote.\"}",
  "error": null,
  "latency_ms": 33082,
  "input_tokens": 4582,
  "output_tokens": 870,
  "created_at": "2026-09-03 09:50:52",
  "sentiment": "neutral",
  "sentiment_score": -0.065,
  "sentiment_confidence": "high",
  "pos": 32,
  "neg": 40,
  "lex_hits": 74,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.483,
  "agent_talk_sec": 154.7,
  "customer_talk_sec": 165.3,
  "dead_air_sec": 60.0,
  "longest_monologue_sec": 79.0,
  "agent_wpm": 219.9,
  "interruptions": 0,
  "agent_turns": 38,
  "customer_turns": 32,
  "discovery_qs": 10,
  "words_agent": 567,
  "words_customer": 379,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178342225292",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.21,
      "end_s": 1.9,
      "text_en": "If you record your name and reason for calling,",
      "text_native": "If you record your name and reason for calling,"
    },
    {
      "ucid": "34972178342225292",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 2.0,
      "end_s": 3.9,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "34972178342225292",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 5.0,
      "text_en": "Hi, yes ma'am.",
      "text_native": "Hi, yes ma'am."
    },
    {
      "ucid": "34972178342225292",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 6.8,
      "text_en": "Hello, yes, good evening Mr. D'souza.",
      "text_native": "Hello, yes, good evening Mr. D'souza."
    },
    {
      "ucid": "34972178342225292",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.8,
      "text_en": "Mr?",
      "text_native": "Mr?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 8.5,
      "text_en": "Mr. D'souza?",
      "text_native": "Mr. D'souza?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 10.8,
      "text_en": "No, no, no, no. This is Lakshmi Narayan. Who is this?",
      "text_native": "No, no, no, no. This is Lakshmi Narayan. Who is this?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 13.8,
      "text_en": "Uh, my name is Rohit Mishra. I'm speaking to you from JSW, Mumbai.",
      "text_native": "Uh, my name is Rohit Mishra. I'm speaking to you from JSW, Mumbai."
    },
    {
      "ucid": "34972178342225292",
      "idx": 9,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 16.5,
      "text_en": "JSW Mumbai. Okay, okay. You are from NV Solar System, right?",
      "text_native": "JSW Mumbai. Okay, okay. You are from NV Solar System, right?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 19.8,
      "text_en": "No, no, no, no, no. I am Lakshmi Narayan from Bharat Thermotechnics.",
      "text_native": "No, no, no, no, no. I am Lakshmi Narayan from Bharat Thermotechnics."
    },
    {
      "ucid": "34972178342225292",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 21.8,
      "text_en": "Okay, okay, okay, wait. Lakshmi Narayan from Bharat...",
      "text_native": "Okay, okay, okay, wait. Lakshmi Narayan from Bharat..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 23.8,
      "text_en": "Bharat Thermotechnics. My number is 99...",
      "text_native": "Bharat Thermotechnics. My number is 99..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 26.8,
      "text_en": "Yes, yes, yes, I got it. Bharat... yeah, yeah, I got it. I got it.",
      "text_native": "Yes, yes, yes, I got it. Bharat... yeah, yeah, I got it. I got it."
    },
    {
      "ucid": "34972178342225292",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 30.0,
      "text_en": "Uh, so, like, you are based in Bangalore?",
      "text_native": "Uh, so, like, you are based in Bangalore?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 32.0,
      "text_en": "Yeah, yeah. Bangalore, Bommasandra Industrial Area.",
      "text_native": "Yeah, yeah. Bangalore, Bommasandra Industrial Area."
    },
    {
      "ucid": "34972178342225292",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 36.5,
      "text_en": "Yeah, yeah, yeah. So what is the monthly consumption and what does this company do into? Is it into manufacturing or...",
      "text_native": "Yeah, yeah, yeah. So what is the monthly consumption and what does this company do into? Is it into manufacturing or..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 17,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 43.0,
      "text_en": "We are doing uh hot water system and heat pump turnkey project. Where we are manufacturing hot water tanks, 500 liters to 20 KL tank.",
      "text_native": "We are doing uh hot water system and heat pump turnkey project. Where we are manufacturing hot water tanks, 500 liters to 20 KL tank."
    },
    {
      "ucid": "34972178342225292",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.0,
      "end_s": 44.5,
      "text_en": "Okay, great. Okay.",
      "text_native": "Okay, great. Okay."
    },
    {
      "ucid": "34972178342225292",
      "idx": 19,
      "speaker": "customer",
      "start_s": 44.5,
      "end_s": 46.0,
      "text_en": "Our consumption is 20 ton per month.",
      "text_native": "Our consumption is 20 ton per month."
    },
    {
      "ucid": "34972178342225292",
      "idx": 20,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 46.5,
      "text_en": "Per month.",
      "text_native": "Per month."
    },
    {
      "ucid": "34972178342225292",
      "idx": 21,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 50.0,
      "text_en": "So previously what is your procurement plans? Like from where do you procure the material?",
      "text_native": "So previously what is your procurement plans? Like from where do you procure the material?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 22,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 53.5,
      "text_en": "Durga Steel sir, Durga Steel and uh P...",
      "text_native": "Durga Steel sir, Durga Steel and uh P..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 23,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 55.5,
      "text_en": "Okay, from our from the distributors or the traders, right?",
      "text_native": "Okay, from our from the distributors or the traders, right?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 24,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 56.5,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "Yes, yes, yes, yes."
    },
    {
      "ucid": "34972178342225292",
      "idx": 25,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 57.5,
      "text_en": "Okay, okay. So recently we have also...",
      "text_native": "Okay, okay. So recently we have also..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 26,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 105.5,
      "text_en": "No, no, my requirement is different different size. Who has the role, I am giving 20-20 number of different different sheets. They will give cut and give the material. Because where where I can save the material because most of the case we are doing the rolling.",
      "text_native": "No, no, my requirement is different different size. Who has the role, I am giving 20-20 number of different different sheets. They will give cut and give the material. Because where where I can save the material because most of the case we are doing the rolling."
    },
    {
      "ucid": "34972178342225292",
      "idx": 27,
      "speaker": "customer",
      "start_s": 105.5,
      "end_s": 110.5,
      "text_en": "My width size is 1500, 2500, sorry, 1500, 2 meter and 1000 250.",
      "text_native": "My width size is 1500, 2500, sorry, 1500, 2 meter and 1000 250."
    },
    {
      "ucid": "34972178342225292",
      "idx": 28,
      "speaker": "agent",
      "start_s": 110.5,
      "end_s": 111.5,
      "text_en": "Hm hm hm, got it.",
      "text_native": "Hm hm hm, got it."
    },
    {
      "ucid": "34972178342225292",
      "idx": 29,
      "speaker": "customer",
      "start_s": 111.5,
      "end_s": 113.5,
      "text_en": "And I will get a 60 days credit.",
      "text_native": "And I will get a 60 days credit."
    },
    {
      "ucid": "34972178342225292",
      "idx": 30,
      "speaker": "agent",
      "start_s": 113.5,
      "end_s": 114.0,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "34972178342225292",
      "idx": 31,
      "speaker": "customer",
      "start_s": 114.0,
      "end_s": 114.8,
      "text_en": "Yes, tell me sir.",
      "text_native": "Yes, tell me sir."
    },
    {
      "ucid": "34972178342225292",
      "idx": 32,
      "speaker": "agent",
      "start_s": 114.8,
      "end_s": 119.8,
      "text_en": "Okay, Lakshmi, Lakshmi ji, uh like what what are your expectations from us? Like how can we give give you the best services? What what all you think that you should from me?",
      "text_native": "Okay, Lakshmi, Lakshmi ji, uh like what what are your expectations from us? Like how can we give give you the best services? What what all you think that you should from me?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 33,
      "speaker": "customer",
      "start_s": 119.8,
      "end_s": 124.5,
      "text_en": "You should tell sir. I told everything. Now I I clearly told there is no uh any hide and seek. Transparency I given.",
      "text_native": "You should tell sir. I told everything. Now I I clearly told there is no uh any hide and seek. Transparency I given."
    },
    {
      "ucid": "34972178342225292",
      "idx": 34,
      "speaker": "agent",
      "start_s": 124.5,
      "end_s": 131.0,
      "text_en": "Okay. Now let me give you a clear picture of my company. So uh this is an e-commerce platform uh made by JSW group itself for their sales enhancement.",
      "text_native": "Okay. Now let me give you a clear picture of my company. So uh this is an e-commerce platform uh made by JSW group itself for their sales enhancement."
    },
    {
      "ucid": "34972178342225292",
      "idx": 35,
      "speaker": "agent",
      "start_s": 131.0,
      "end_s": 142.0,
      "text_en": "So just to just to brief it out, we have our own sellers onboarded to us to our system. Uh say if any customer is leading towards Steel make or Apollo make material. So they are more lenient lenient towards uh the brands which they have used previously.",
      "text_native": "So just to just to brief it out, we have our own sellers onboarded to us to our system. Uh say if any customer is leading towards Steel make or Apollo make material. So they are more lenient lenient towards uh the brands which they have used previously."
    },
    {
      "ucid": "34972178342225292",
      "idx": 36,
      "speaker": "agent",
      "start_s": 142.0,
      "end_s": 147.5,
      "text_en": "So we have onboarded them to our platform so that we can uh supply them with a one complete solution.",
      "text_native": "So we have onboarded them to our platform so that we can uh supply them with a one complete solution."
    },
    {
      "ucid": "34972178342225292",
      "idx": 37,
      "speaker": "agent",
      "start_s": 147.5,
      "end_s": 154.0,
      "text_en": "So in that way we work and we have our own uphold of JSW group also. So the plant, whatever the plant supplies to us, we give them directly to the customers as well.",
      "text_native": "So in that way we work and we have our own uphold of JSW group also. So the plant, whatever the plant supplies to us, we give them directly to the customers as well."
    },
    {
      "ucid": "34972178342225292",
      "idx": 38,
      "speaker": "agent",
      "start_s": 154.0,
      "end_s": 157.5,
      "text_en": "Billing, TC, everything is against JSW itself. So that is another benefit.",
      "text_native": "Billing, TC, everything is against JSW itself. So that is another benefit."
    },
    {
      "ucid": "34972178342225292",
      "idx": 39,
      "speaker": "agent",
      "start_s": 157.5,
      "end_s": 203.5,
      "text_en": "Thirdly, the credit can be provided but only after two transaction. And uh mentioned it has its own conditions such as like the turnover should be more than 7 crore and the company should be so like it should be around three to four CR.",
      "text_native": "Thirdly, the credit can be provided but only after two transaction. And uh mentioned it has its own conditions such as like the turnover should be more than 7 crore and the company should be so like it should be around three to four CR."
    },
    {
      "ucid": "34972178342225292",
      "idx": 40,
      "speaker": "customer",
      "start_s": 203.5,
      "end_s": 204.5,
      "text_en": "No, no, my company is 15 years old.",
      "text_native": "No, no, my company is 15 years old."
    },
    {
      "ucid": "34972178342225292",
      "idx": 41,
      "speaker": "customer",
      "start_s": 204.5,
      "end_s": 207.5,
      "text_en": "No, no, my company is 15 years old. My turnover is more than 10 CR per annum.",
      "text_native": "No, no, my company is 15 years old. My turnover is more than 10 CR per annum."
    },
    {
      "ucid": "34972178342225292",
      "idx": 42,
      "speaker": "agent",
      "start_s": 207.5,
      "end_s": 208.5,
      "text_en": "Great, great. It works for me.",
      "text_native": "Great, great. It works for me."
    },
    {
      "ucid": "34972178342225292",
      "idx": 43,
      "speaker": "customer",
      "start_s": 208.5,
      "end_s": 212.5,
      "text_en": "And uh no no and my payment terms is very clear and on on date we will give.",
      "text_native": "And uh no no and my payment terms is very clear and on on date we will give."
    },
    {
      "ucid": "34972178342225292",
      "idx": 44,
      "speaker": "agent",
      "start_s": 212.5,
      "end_s": 214.0,
      "text_en": "No, but the company is having its own...",
      "text_native": "No, but the company is having its own..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 45,
      "speaker": "customer",
      "start_s": 214.0,
      "end_s": 220.0,
      "text_en": "No, no, I am saying that on I am saying that after two transaction, if you are giving me 30 days credit or 60 days credit, 59th day your payment will be in your account. Like that I am saying.",
      "text_native": "No, no, I am saying that on I am saying that after two transaction, if you are giving me 30 days credit or 60 days credit, 59th day your payment will be in your account. Like that I am saying."
    },
    {
      "ucid": "34972178342225292",
      "idx": 46,
      "speaker": "agent",
      "start_s": 220.0,
      "end_s": 222.5,
      "text_en": "Okay, okay, okay, got it. Got it. It works for me. It works for me. Okay, okay.",
      "text_native": "Okay, okay, okay, got it. Got it. It works for me. It works for me. Okay, okay."
    },
    {
      "ucid": "34972178342225292",
      "idx": 47,
      "speaker": "agent",
      "start_s": 222.5,
      "end_s": 227.0,
      "text_en": "Yes, yes, yes. But for the first two transaction, we will be going with the 100% advance against PI, proforma invoice.",
      "text_native": "Yes, yes, yes. But for the first two transaction, we will be going with the 100% advance against PI, proforma invoice."
    },
    {
      "ucid": "34972178342225292",
      "idx": 48,
      "speaker": "customer",
      "start_s": 227.0,
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      "text_en": "I understand.",
      "text_native": "I understand."
    },
    {
      "ucid": "34972178342225292",
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      "speaker": "agent",
      "start_s": 227.5,
      "end_s": 232.0,
      "text_en": "And yes, and delivery tag will be maximum three days. Maximum I'm telling considering the weather forecast and all.",
      "text_native": "And yes, and delivery tag will be maximum three days. Maximum I'm telling considering the weather forecast and all."
    },
    {
      "ucid": "34972178342225292",
      "idx": 50,
      "speaker": "customer",
      "start_s": 232.0,
      "end_s": 234.0,
      "text_en": "Where is your yard here here in Bangalore?",
      "text_native": "Where is your yard here here in Bangalore?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 51,
      "speaker": "agent",
      "start_s": 234.0,
      "end_s": 237.0,
      "text_en": "Yes, uh we have our own yard at uh in the South Bangalore basically.",
      "text_native": "Yes, uh we have our own yard at uh in the South Bangalore basically."
    },
    {
      "ucid": "34972178342225292",
      "idx": 52,
      "speaker": "agent",
      "start_s": 237.0,
      "end_s": 239.0,
      "text_en": "We will give you the exact exact location. Yes, we will give you the exact location as well once we...",
      "text_native": "We will give you the exact exact location. Yes, we will give you the exact location as well once we..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 53,
      "speaker": "customer",
      "start_s": 239.0,
      "end_s": 245.0,
      "text_en": "Because what is the difference? No, no, what is the problem I am buying Durga Steel and you, in Durga Steel if I ask today 10 sheets, immediately they will cut and give.",
      "text_native": "Because what is the difference? No, no, what is the problem I am buying Durga Steel and you, in Durga Steel if I ask today 10 sheets, immediately they will cut and give."
    },
    {
      "ucid": "34972178342225292",
      "idx": 54,
      "speaker": "customer",
      "start_s": 245.0,
      "end_s": 248.5,
      "text_en": "If I go to JSW direct, it's a big uh ocean.",
      "text_native": "If I go to JSW direct, it's a big uh ocean."
    },
    {
      "ucid": "34972178342225292",
      "idx": 55,
      "speaker": "agent",
      "start_s": 248.5,
      "end_s": 252.5,
      "text_en": "Right, right, right. We have our own MOQs as well. We have our own minimum order quantity that is equivalent to 5 tons per thickness.",
      "text_native": "Right, right, right. We have our own MOQs as well. We have our own minimum order quantity that is equivalent to 5 tons per thickness."
    },
    {
      "ucid": "34972178342225292",
      "idx": 56,
      "speaker": "agent",
      "start_s": 252.5,
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      "text_en": "So that is maybe one challenge for you but since your consumption is 20 metric tons...",
      "text_native": "So that is maybe one challenge for you but since your consumption is 20 metric tons..."
    },
    {
      "ucid": "34972178342225292",
      "idx": 57,
      "speaker": "customer",
      "start_s": 255.5,
      "end_s": 257.5,
      "text_en": "10 ton I can do sir, that is not an issue.",
      "text_native": "10 ton I can do sir, that is not an issue."
    },
    {
      "ucid": "34972178342225292",
      "idx": 58,
      "speaker": "agent",
      "start_s": 257.5,
      "end_s": 258.5,
      "text_en": "Not an issue, huh? Okay, okay.",
      "text_native": "Not an issue, huh? Okay, okay."
    },
    {
      "ucid": "34972178342225292",
      "idx": 59,
      "speaker": "customer",
      "start_s": 258.5,
      "end_s": 302.5,
      "text_en": "But only thing is price and uh pricing time of supply.",
      "text_native": "But only thing is price and uh pricing time of supply."
    },
    {
      "ucid": "34972178342225292",
      "idx": 60,
      "speaker": "agent",
      "start_s": 302.5,
      "end_s": 304.5,
      "text_en": "Pricing I'll be supporting you at at the best.",
      "text_native": "Pricing I'll be supporting you at at the best."
    },
    {
      "ucid": "34972178342225292",
      "idx": 61,
      "speaker": "customer",
      "start_s": 304.5,
      "end_s": 306.5,
      "text_en": "Where are you sitting? You are calling from Mumbai or Bangalore?",
      "text_native": "Where are you sitting? You are calling from Mumbai or Bangalore?"
    },
    {
      "ucid": "34972178342225292",
      "idx": 62,
      "speaker": "agent",
      "start_s": 306.5,
      "end_s": 309.0,
      "text_en": "No, I'm sitting at headquarters. We have our headquarters at Mumbai.",
      "text_native": "No, I'm sitting at headquarters. We have our headquarters at Mumbai."
    },
    {
      "ucid": "34972178342225292",
      "idx": 63,
      "speaker": "customer",
      "start_s": 309.0,
      "end_s": 310.0,
      "text_en": "Mumbai, okay, done.",
      "text_native": "Mumbai, okay, done."
    },
    {
      "ucid": "34972178342225292",
      "idx": 64,
      "speaker": "agent",
      "start_s": 310.0,
      "end_s": 314.5,
      "text_en": "We do have one office at Bangalore as well. Few of my teammates are sitting there. But I am here in Mumbai.",
      "text_native": "We do have one office at Bangalore as well. Few of my teammates are sitting there. But I am here in Mumbai."
    },
    {
      "ucid": "34972178342225292",
      "idx": 65,
      "speaker": "customer",
      "start_s": 314.5,
      "end_s": 315.5,
      "text_en": "Okay, okay, no problem, sir.",
      "text_native": "Okay, okay, no problem, sir."
    },
    {
      "ucid": "34972178342225292",
      "idx": 66,
      "speaker": "agent",
      "start_s": 315.5,
      "end_s": 316.5,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "Yes, yes, yes, yes."
    },
    {
      "ucid": "34972178342225292",
      "idx": 67,
      "speaker": "customer",
      "start_s": 316.5,
      "end_s": 317.0,
      "text_en": "Thank you, sir.",
      "text_native": "Thank you, sir."
    },
    {
      "ucid": "34972178342225292",
      "idx": 68,
      "speaker": "agent",
      "start_s": 317.0,
      "end_s": 321.0,
      "text_en": "Uh yeah, yeah, I'll just drop my visiting card over here on WhatsApp. Uh just send me your inquiry if you're having any.",
      "text_native": "Uh yeah, yeah, I'll just drop my visiting card over here on WhatsApp. Uh just send me your inquiry if you're having any."
    },
    {
      "ucid": "34972178342225292",
      "idx": 69,
      "speaker": "customer",
      "start_s": 321.0,
      "end_s": 322.0,
      "text_en": "Yeah, yeah, I will send, sir.",
      "text_native": "Yeah, yeah, I will send, sir."
    },
    {
      "ucid": "34972178342225292",
      "idx": 70,
      "speaker": "agent",
      "start_s": 322.0,
      "end_s": 323.0,
      "text_en": "Okay, okay, sure. Thank you.",
      "text_native": "Okay, okay, sure. Thank you."
    },
    {
      "ucid": "34972178342225292",
      "idx": 71,
      "speaker": "customer",
      "start_s": 323.0,
      "end_s": 324.0,
      "text_en": "Thank you, thank you.",
      "text_native": "Thank you, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "34972178342225292",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, yes, good evening Mr. D'souza.\nCUSTOMER: Mr?\nAGENT: Mr. D'souza?\nCUSTOMER: No, no, no, no. This is Lakshmi Narayan.",
      "comment": "The agent started the call with the wrong customer's name and never acknowledged the platform submission."
    },
    {
      "ucid": "34972178342225292",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Uh, so, like, you are based in Bangalore?",
      "comment": "The agent only confirmed the delivery location and missed revalidating product, grade, thickness, width, quantity, and timeline."
    },
    {
      "ucid": "34972178342225292",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 4,
      "evidence": "AGENT: So what is the monthly consumption and what does this company do into? Is it into manufacturing or...",
      "comment": "The agent successfully discovered the end application, monthly tonnage, current suppliers, and payment terms were volunteered by the customer."
    },
    {
      "ucid": "34972178342225292",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh yeah, yeah, I'll just drop my visiting card over here on WhatsApp. Uh just send me your inquiry if you're having any.",
      "comment": "The agent did not provide a price or commit to a timeline for a quote, instead asking the customer to send an inquiry."
    },
    {
      "ucid": "34972178342225292",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay. Now let me give you a clear picture of my company. So uh this is an e-commerce platform uh made by JSW group itself for their sales enhancement.",
      "comment": "The agent delivered a lengthy, generic pitch about the JSW One platform instead of reinforcing specific advantages relevant to the customer's needs."
    }
  ],
  "objections": [
    {
      "ucid": "34972178342225292",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "But only thing is price and uh pricing time of supply.",
      "response": "Pricing I'll be supporting you at at the best."
    }
  ],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL4 Closure with price & timeline",
    "CL5 No unnecessary re-pitching"
  ],
  "objection_phrases_list": []
}