{
  "ucid": "34972178342018132",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 15:59:40",
  "end_time": "2026-07-07 16:00:16",
  "duration_sec": 36,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Ganesh",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3b7e21d064d603e9fdfd25bbdc1ca268.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 329,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1450\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"6683a62f426822efacef11c85bf29c86/2850779755606069322\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":0,\"start\":2.399875,\"end\":3.199875},{\"transcript\":\"hello\",\"channel\":1,\"start\":2.599875,\"end\":3.199875},{\"transcript\":\"hello greeting sir good evening vanish partner mein sir\",\"channel\":0,\"start\":3.599875,\"end\":6.399875},{\"transcript\":\"nova please\",\"channel\":1,\"start\":4.199875,\"end\":4.799875},{\"transcript\":\"second\",\"channel\":1,\"start\":6.999875,\"end\":7.799875},{\"transcript\":\"j sw kana sh marlad naam j sw one pack maker\",\"channel\":0,\"start\":7.199875,\"end\":11.399875},{\"transcript\":\"cost coffee na call or not call us alcohol\",\"channel\":1,\"start\":11.199875,\"end\":14.189875},{\"transcript\":\"ok\",\"channel\":0,\"start\":14.799875,\"end\":15.56}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178342018132,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178342018132,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 15:59:40\",\"EndTime\":\"2026-07-07 16:00:16\",\"CallDuration\":\"00:00:36\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Ganesh\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3b7e21d064d603e9fdfd25bbdc1ca268.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 15:59:40\",\"CallEndTime\":\"2026-07-07 16:00:16\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178342018132__DIA3b7e21d064d603e9fdfd25bbdc1ca268.mp3",
  "audio_bytes": 47520,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 15.84,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (హలో)\n[2s] AGENT: Hello Girish garu, good evening. Ganesh speaking, sir.   (హలో గిరీష్ గారు గుడ్ ఈవెనింగ్. గణేష్ మాట్లాడుతున్నాను సార్.)\n[5s] CUSTOMER: From where?   (ఎక్కడి నుంచి?)\n[6s] AGENT: From JSW One.   (JSW One నుంచి.)\n[7s] AGENT: Ganesh speaking from the JSW One platform, sir.   (గణేష్ మాట్లాడుతున్నాను JSW One ప్లాట్ఫామ్ నుంచి సార్.)\n[9s] CUSTOMER: Sorry, sorry, I am on a call, I will call. I'll call you.   (సారీ సారీ నేను కాల్ లో ఉన్నాను, నేను కాల్ చేస్తాను. I'll call you.)\n[13s] AGENT: Okay.   (ఓకే.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer says 'I'll call you back,' try to secure a specific time by asking, 'When would be a good time for me to call you back today?' to create a concrete next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself from the JSW One platform. The customer immediately stated they were on another call and would call them back, ending the conversation before any requirements could be discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ganesh speaking from the JSW One platform, sir.\", \"comment\": \"Agent correctly identified the source of the lead as the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any requirement revalidation could occur.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to ask any discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"evidence\": \"\", \"comment\": \"The call did not progress to the stage of discussing price, stock, or timelines.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ganesh speaking from the JSW One platform, sir.\", \"comment\": \"The agent did not re-pitch the company and kept the introduction concise.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says 'I'll call you back,' try to secure a specific time by asking, 'When would be a good time for me to call you back today?' to create a concrete next step.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself from the JSW One platform. The customer immediately stated they were on another call and would call them back, ending the conversation before any requirements could be discussed.\"}",
  "error": null,
  "latency_ms": 22545,
  "input_tokens": 2803,
  "output_tokens": 599,
  "created_at": "2026-09-03 09:50:38",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.574,
  "agent_talk_sec": 6.2,
  "customer_talk_sec": 4.6,
  "dead_air_sec": 25.2,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 193.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 20,
  "words_customer": 16,
  "monologue_heavy": 0,
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    {
      "ucid": "34972178342018132",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.5,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "34972178342018132",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.04,
      "end_s": 4.91,
      "text_en": "Hello Girish garu, good evening. Ganesh speaking, sir.",
      "text_native": "హలో గిరీష్ గారు గుడ్ ఈవెనింగ్. గణేష్ మాట్లాడుతున్నాను సార్."
    },
    {
      "ucid": "34972178342018132",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.23,
      "end_s": 6.0,
      "text_en": "From where?",
      "text_native": "ఎక్కడి నుంచి?"
    },
    {
      "ucid": "34972178342018132",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.13,
      "end_s": 7.0,
      "text_en": "From JSW One.",
      "text_native": "JSW One నుంచి."
    },
    {
      "ucid": "34972178342018132",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.03,
      "text_en": "Ganesh speaking from the JSW One platform, sir.",
      "text_native": "గణేష్ మాట్లాడుతున్నాను JSW One ప్లాట్ఫామ్ నుంచి సార్."
    },
    {
      "ucid": "34972178342018132",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.03,
      "end_s": 12.24,
      "text_en": "Sorry, sorry, I am on a call, I will call. I'll call you.",
      "text_native": "సారీ సారీ నేను కాల్ లో ఉన్నాను, నేను కాల్ చేస్తాను. I'll call you."
    },
    {
      "ucid": "34972178342018132",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.56,
      "end_s": 13.0,
      "text_en": "Okay.",
      "text_native": "ఓకే."
    }
  ],
  "steps": [
    {
      "ucid": "34972178342018132",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Ganesh speaking from the JSW One platform, sir.",
      "comment": "Agent correctly identified the source of the lead as the JSW One platform."
    },
    {
      "ucid": "34972178342018132",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any requirement revalidation could occur."
    },
    {
      "ucid": "34972178342018132",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to ask any discovery questions."
    },
    {
      "ucid": "34972178342018132",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the stage of discussing price, stock, or timelines."
    },
    {
      "ucid": "34972178342018132",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Ganesh speaking from the JSW One platform, sir.",
      "comment": "The agent did not re-pitch the company and kept the introduction concise."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}