Call 34972178341613780 2026-07-07 · Rohit Mishra · 1:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | customer_led (campaign_name:medium) |
Audio: clear: Some call center background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +2/−6
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the required fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a year-old requirement instead of acknowledging the customer's recent platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the customer's business type before the customer stated their business was closed.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Okay. No problem, no problem.
Summary
The agent contacted a lead regarding a past requirement from the previous year. The customer informed the agent that their furniture manufacturing business has since closed down and they no longer have any requirement for MS steel. The agent acknowledged this and ended the call.
Coaching
When calling a customer-led inquiry, always open by referencing their recent activity on the platform, not a year-old requirement, to keep the conversation relevant.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh sir, I was just going through your account, so last time you had given us some requirement last year but unfortunately it didn't close. The agent referenced a year-old requirement instead of acknowledging the customer's recent platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the required fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | what work do you do? Is it trading sir, or manufacturing? The agent only asked about the customer's business type before the customer stated their business was closed. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer had no requirement, so no closure attempt with price or timeline was possible. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay. No problem, no problem. The agent correctly did not pitch any products after learning the customer's business was closed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.667 | 31.4s | 15.7s | 44.9s | 8.2s | 254.1 | 0 | 12 | 11 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am speaking from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
customer
4.1s
Hello?
customer
5.0s
What happened?
ક્યા હુઆ?
agent
5.9s
Yes, uh good afternoon sir. Rohit this side from JSW.
customer
8.8s
Hello?
agent
9.8s
Good afternoon sir, Rohit this side from JSW.
customer
11.8s
J S W, yes, tell me sir.
J S W, हाँ, tell me sir.
agent
13.6s
Yes, yes. Uh, you're from Goodfellows Industries?
customer
16.8s
Yes, yes sir.
हाँ, yes sir.
agent
17.6s
Yes, yes. English comfortable or should I speak in Hindi?
customer
20.5s
Hindi okay sir.
agent
21.8s
Hindi, right? Uh sir, I was just going through your account, so last time you had given us some requirement last year but unfortunately it didn't close. What is this for, I mean what work do you do? Is it trading sir, or manufacturing?
Hindi ना? अह सर जी अभी मैं आपके go through कर रहा था आपके account को, तो last time आपने कुछ हमें requirement दी थी पिछले साल but unfortunately close नहीं हुई। आपका ये किस चीज़ का मतलब क्या काम रहता है? Trading का है सर, manufacturing है?
customer
30.2s
No, we are into furniture manufacturing, now it is closed sir.
agent
34.0s
Oh, it doesn't exist anymore?
customer
35.6s
Yes, no no sir.
हाँ, no no sir.
agent
36.8s
Okay. And right now you are into uh like dealing into MS or fully stopped?
customer
40.3s
No no sir, we were using steel metal for furniture manufacture, that furniture business is closed, rest is over.
agent
45.2s
Okay, okay.
agent
46.0s
Okay, got it. So is there any such requirement in MS right now?
Okay, got it. तो अभी कुछ है क्या ऐसा MS में requirement?
customer
48.6s
Not right now, not right now sir.
अभी नहीं है, अभी नहीं है सर।
agent
50.0s
Okay. No problem, no problem.
customer
51.2s
Okay.
agent
51.6s
Okay, okay, thank you, yes.
ठीक है, ठीक है, thank you, हाँ।