{ "ucid": "34972178341613780", "call_date": "2026-07-07", "start_time": "2026-07-07 14:52:17", "end_time": "2026-07-07 14:53:49", "duration_sec": 92, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2fb4ce37a90d6c6f218c0484e4bb4103.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "UserHangup", "excel_row": 324, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"3674\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"20be8c4f7f7d5f39a003a738ce739bfd/477249971737375588\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"oh bye sir\",\"channel\":1,\"start\":0.999875,\"end\":2.599875},{\"transcript\":\"it can be wrong\",\"channel\":0,\"start\":2.199875,\"end\":2.999875},{\"transcript\":\"yeah\",\"channel\":1,\"start\":3.599875,\"end\":4.399875},{\"transcript\":\"yes sir good afternoon sir rohida from dh\",\"channel\":0,\"start\":4.999875,\"end\":8.399875},{\"transcript\":\"hello\",\"channel\":1,\"start\":9.399875,\"end\":10.599875},{\"transcript\":\"good afternoon sir govind this sir from g s w\",\"channel\":0,\"start\":10.799875,\"end\":13.199875},{\"transcript\":\"g s w ha tell me sir\",\"channel\":1,\"start\":13.799875,\"end\":15.999875},{\"transcript\":\"yeah\",\"channel\":0,\"start\":15.199875,\"end\":15.999875},{\"transcript\":\"no\",\"channel\":1,\"start\":16.199875,\"end\":17.199875},{\"transcript\":\"yes yes uh\",\"channel\":0,\"start\":16.399875,\"end\":18.199875},{\"transcript\":\"it wouldn't be long\",\"channel\":1,\"start\":18.199875,\"end\":19.599875},{\"transcript\":\"you have some go good fellows in that sheets\",\"channel\":0,\"start\":18.599875,\"end\":21.599875},{\"transcript\":\"ah yes sir\",\"channel\":1,\"start\":21.799875,\"end\":22.999875},{\"transcript\":\"yes yes is english compatible or should i speak in hindi\",\"channel\":0,\"start\":23.199875,\"end\":26.799875},{\"transcript\":\"cindy okay sir\",\"channel\":1,\"start\":27.799875,\"end\":29.799875},{\"transcript\":\"hindi naa sarji haani map ki goes to kara taapke hai account ko\",\"channel\":0,\"start\":29.999875,\"end\":35.199875},{\"transcript\":\"sure\",\"channel\":1,\"start\":30.999875,\"end\":33.599875},{\"transcript\":\"so last time aapne kuch some requirement details but unfortunately closed mein week\",\"channel\":0,\"start\":35.399875,\"end\":40.599875},{\"transcript\":\"haan\",\"channel\":1,\"start\":35.399875,\"end\":36.399875},{\"transcript\":\"no yeah we are into furniture manufacturing now it is closed sir\",\"channel\":1,\"start\":45.599875,\"end\":51.399875},{\"transcript\":\"oh it doesn't exist anymore\",\"channel\":0,\"start\":51.999875,\"end\":53.999875},{\"transcript\":\"no no no sir\",\"channel\":1,\"start\":53.999875,\"end\":55.199875},{\"transcript\":\"okay and right now you are into like dealing into m s or fully stopped\",\"channel\":0,\"start\":55.599875,\"end\":61.399875},{\"transcript\":\"no no sir it's you are you you know still matter for furniture manufacturer that furniture business is closed rest is overrunning\",\"channel\":1,\"start\":61.799875,\"end\":71.399875},{\"transcript\":\"okay okay okay got it tohiku check as a m s ma requirement my sale\",\"channel\":0,\"start\":70.399875,\"end\":75.399875},{\"transcript\":\"aabhi nahi ye bi nahi yet\",\"channel\":1,\"start\":74.399875,\"end\":76.599875},{\"transcript\":\"yeah\",\"channel\":0,\"start\":75.799875,\"end\":76.599875},{\"transcript\":\"ok\",\"channel\":1,\"start\":76.799875,\"end\":77.399875},{\"transcript\":\"no problem no problem\",\"channel\":0,\"start\":76.999875,\"end\":78.199875},{\"transcript\":\"thanks\",\"channel\":1,\"start\":77.999875,\"end\":78.589875},{\"transcript\":\"cheek care cheek care thank you\",\"channel\":0,\"start\":78.599875,\"end\":80.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178341613780,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178341613780,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 14:52:17\",\"EndTime\":\"2026-07-07 14:53:49\",\"CallDuration\":\"00:01:32\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit 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(નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[4s] CUSTOMER: Hello?\n[5s] CUSTOMER: What happened? (ક્યા હુઆ?)\n[6s] AGENT: Yes, uh good afternoon sir. Rohit this side from JSW.\n[9s] CUSTOMER: Hello?\n[10s] AGENT: Good afternoon sir, Rohit this side from JSW.\n[12s] CUSTOMER: J S W, yes, tell me sir. (J S W, हाँ, tell me sir.)\n[14s] AGENT: Yes, yes. Uh, you're from Goodfellows Industries?\n[17s] CUSTOMER: Yes, yes sir. (हाँ, yes sir.)\n[18s] AGENT: Yes, yes. English comfortable or should I speak in Hindi?\n[20s] CUSTOMER: Hindi okay sir.\n[22s] AGENT: Hindi, right? Uh sir, I was just going through your account, so last time you had given us some requirement last year but unfortunately it didn't close. What is this for, I mean what work do you do? Is it trading sir, or manufacturing? (Hindi ना? अह सर जी अभी मैं आपके go through कर रहा था आपके account को, तो last time आपने कुछ हमें requirement दी थी पिछले साल but unfortunately close नहीं हुई। आपका ये किस चीज़ का मतलब क्या काम रहता है? Trading का है सर, manufacturing है?)\n[30s] CUSTOMER: No, we are into furniture manufacturing, now it is closed sir.\n[34s] AGENT: Oh, it doesn't exist anymore?\n[36s] CUSTOMER: Yes, no no sir. (हाँ, no no sir.)\n[37s] AGENT: Okay. And right now you are into uh like dealing into MS or fully stopped?\n[40s] CUSTOMER: No no sir, we were using steel metal for furniture manufacture, that furniture business is closed, rest is over.\n[45s] AGENT: Okay, okay.\n[46s] AGENT: Okay, got it. So is there any such requirement in MS right now? (Okay, got it. तो अभी कुछ है क्या ऐसा MS में requirement?)\n[49s] CUSTOMER: Not right now, not right now sir. (अभी नहीं है, अभी नहीं है सर।)\n[50s] AGENT: Okay. No problem, no problem.\n[51s] CUSTOMER: Okay.\n[52s] AGENT: Okay, okay, thank you, yes. (ठीक है, ठीक है, thank you, हाँ।)", "language": "Hindi", "languages": "[\"Gujarati\", \"English\", \"Hindi\"]", "turn_count": 23, "connected": 1, "audio_notes": "clear: Some call center background noise is present on the agent's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "23 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When calling a customer-led inquiry, always open by referencing their recent activity on the platform, not a year-old requirement, to keep the conversation relevant.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead regarding a past requirement from the previous year. The customer informed the agent that their furniture manufacturing business has since closed down and they no longer have any requirement for MS steel. The agent acknowledged this and ended the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, I was just going through your account, so last time you had given us some requirement last year but unfortunately it didn't close.\", \"comment\": \"The agent referenced a year-old requirement instead of acknowledging the customer's recent platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent could revalidate any of the required fields.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"what work do you do? 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Rohit this side from JSW.", "text_native": "Yes, uh good afternoon sir. Rohit this side from JSW." }, { "ucid": "34972178341613780", "idx": 4, "speaker": "customer", "start_s": 8.8, "end_s": 9.3, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "34972178341613780", "idx": 5, "speaker": "agent", "start_s": 9.8, "end_s": 11.5, "text_en": "Good afternoon sir, Rohit this side from JSW.", "text_native": "Good afternoon sir, Rohit this side from JSW." }, { "ucid": "34972178341613780", "idx": 6, "speaker": "customer", "start_s": 11.8, "end_s": 13.5, "text_en": "J S W, yes, tell me sir.", "text_native": "J S W, हाँ, tell me sir." }, { "ucid": "34972178341613780", "idx": 7, "speaker": "agent", "start_s": 13.6, "end_s": 16.5, "text_en": "Yes, yes. Uh, you're from Goodfellows Industries?", "text_native": "Yes, yes. Uh, you're from Goodfellows Industries?" }, { "ucid": "34972178341613780", "idx": 8, "speaker": "customer", "start_s": 16.8, "end_s": 17.5, "text_en": "Yes, yes sir.", "text_native": "हाँ, yes sir." }, { "ucid": "34972178341613780", "idx": 9, "speaker": "agent", "start_s": 17.6, "end_s": 20.0, "text_en": "Yes, yes. English comfortable or should I speak in Hindi?", "text_native": "Yes, yes. English comfortable or should I speak in Hindi?" }, { "ucid": "34972178341613780", "idx": 10, "speaker": "customer", "start_s": 20.5, "end_s": 21.5, "text_en": "Hindi okay sir.", "text_native": "Hindi okay sir." }, { "ucid": "34972178341613780", "idx": 11, "speaker": "agent", "start_s": 21.8, "end_s": 30.0, "text_en": "Hindi, right? Uh sir, I was just going through your account, so last time you had given us some requirement last year but unfortunately it didn't close. What is this for, I mean what work do you do? Is it trading sir, or manufacturing?", "text_native": "Hindi ना? अह सर जी अभी मैं आपके go through कर रहा था आपके account को, तो last time आपने कुछ हमें requirement दी थी पिछले साल but unfortunately close नहीं हुई। आपका ये किस चीज़ का मतलब क्या काम रहता है? Trading का है सर, manufacturing है?" }, { "ucid": "34972178341613780", "idx": 12, "speaker": "customer", "start_s": 30.2, "end_s": 33.8, "text_en": "No, we are into furniture manufacturing, now it is closed sir.", "text_native": "No, we are into furniture manufacturing, now it is closed sir." }, { "ucid": "34972178341613780", "idx": 13, "speaker": "agent", "start_s": 34.0, "end_s": 35.5, "text_en": "Oh, it doesn't exist anymore?", "text_native": "Oh, it doesn't exist anymore?" }, { "ucid": "34972178341613780", "idx": 14, "speaker": "customer", "start_s": 35.6, "end_s": 36.5, "text_en": "Yes, no no sir.", "text_native": "हाँ, no no sir." }, { "ucid": "34972178341613780", "idx": 15, "speaker": "agent", "start_s": 36.8, "end_s": 40.2, "text_en": "Okay. And right now you are into uh like dealing into MS or fully stopped?", "text_native": "Okay. And right now you are into uh like dealing into MS or fully stopped?" }, { "ucid": "34972178341613780", "idx": 16, "speaker": "customer", "start_s": 40.3, "end_s": 45.2, "text_en": "No no sir, we were using steel metal for furniture manufacture, that furniture business is closed, rest is over.", "text_native": "No no sir, we were using steel metal for furniture manufacture, that furniture business is closed, rest is over." }, { "ucid": "34972178341613780", "idx": 17, "speaker": "agent", "start_s": 45.2, "end_s": 45.8, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "34972178341613780", "idx": 18, "speaker": "agent", "start_s": 46.0, "end_s": 48.5, "text_en": "Okay, got it. So is there any such requirement in MS right now?", "text_native": "Okay, got it. तो अभी कुछ है क्या ऐसा MS में requirement?" }, { "ucid": "34972178341613780", "idx": 19, "speaker": "customer", "start_s": 48.6, "end_s": 49.8, "text_en": "Not right now, not right now sir.", "text_native": "अभी नहीं है, अभी नहीं है सर।" }, { "ucid": "34972178341613780", "idx": 20, "speaker": "agent", "start_s": 50.0, "end_s": 51.2, "text_en": "Okay. No problem, no problem.", "text_native": "Okay. No problem, no problem." }, { "ucid": "34972178341613780", "idx": 21, "speaker": "customer", "start_s": 51.2, "end_s": 51.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178341613780", "idx": 22, "speaker": "agent", "start_s": 51.6, "end_s": 53.2, "text_en": "Okay, okay, thank you, yes.", "text_native": "ठीक है, ठीक है, thank you, हाँ।" } ], "steps": [ { "ucid": "34972178341613780", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh sir, I was just going through your account, so last time you had given us some requirement last year but unfortunately it didn't close.", "comment": "The agent referenced a year-old requirement instead of acknowledging the customer's recent platform submission." }, { "ucid": "34972178341613780", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before the agent could revalidate any of the required fields." }, { "ucid": "34972178341613780", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "what work do you do? Is it trading sir, or manufacturing?", "comment": "The agent only asked about the customer's business type before the customer stated their business was closed." }, { "ucid": "34972178341613780", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The customer had no requirement, so no closure attempt with price or timeline was possible." }, { "ucid": "34972178341613780", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay. No problem, no problem.", "comment": "The agent correctly did not pitch any products after learning the customer's business was closed." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }