Call 34972178341568452 2026-07-07 · dhruv · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: clear: There is some background noise on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was redirected to another contact person before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent introduced the company but did not acknowledge that the customer had submitted a requirement on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before the discovery phase could begin.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Uh, I was calling from JSW One, from Jindal Steel.
Summary
The agent called Madhavi Structural Solutions. The contact person who answered immediately stated they had provided a different number for 'sir'. The agent confirmed he would call the other number, and the call ended before any business could be discussed.
Coaching
On customer-led calls, open by referencing their platform inquiry to immediately set the context, e.g., 'I'm calling about the requirement you placed on the JSW One platform.'
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent introduced the company but did not acknowledge that the customer had submitted a requirement on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was redirected to another contact person before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before the discovery phase could begin. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh, I was calling from JSW One, from Jindal Steel. The agent did not have the opportunity to pitch, and therefore did not perform any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 9.5s | 3.2s | 42.3s | 4.2s | 214.7 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.8s
Hello?
हॅलो?
customer
2.6s
Yes.
हां।
agent
3.4s
Uh, Madhavi Structural Solutions?
अह, माधवी स्ट्रक्चरल सोल्यूशन्स?
customer
5.2s
Yes.
हां।
agent
5.9s
Uh, I was calling from JSW One, from Jindal Steel.
अह, JSW One से बात कर रहा था मैं, जिंदाल स्टील से।
customer
9.2s
Yes, I had given you sir's number.
हां, मैंने आपको सर का नंबर दिया था।
agent
11.6s
Okay. I'll connect on that. Let me check for a minute. This is the number, right? 9820150
ठीक है। मैं उसपे कनेक्ट करता हूं। एक मिनट चेक कर लेता हूं मैं। यही नंबर है ना? 9820150
customer
15.9s
Yes.
हां।
agent
16.4s
Okay, okay.
ठीक है, ठीक है।