{
  "ucid": "34972178341568452",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 14:44:44",
  "end_time": "2026-07-07 14:45:39",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 31.248,
  "source_file": null,
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Yes.   (हां।)\n[3s] AGENT: Uh, Madhavi Structural Solutions?   (अह, माधवी स्ट्रक्चरल सोल्यूशन्स?)\n[5s] CUSTOMER: Yes.   (हां।)\n[6s] AGENT: Uh, I was calling from JSW One, from Jindal Steel.   (अह, JSW One से बात कर रहा था मैं, जिंदाल स्टील से।)\n[9s] CUSTOMER: Yes, I had given you sir's number.   (हां, मैंने आपको सर का नंबर दिया था।)\n[12s] AGENT: Okay. I'll connect on that. Let me check for a minute. This is the number, right? 9820150   (ठीक है। मैं उसपे कनेक्ट करता हूं। एक मिनट चेक कर लेता हूं मैं। यही नंबर है ना? 9820150)\n[16s] CUSTOMER: Yes.   (हां।)\n[16s] AGENT: Okay, okay.   (ठीक है, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some background noise on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "On customer-led calls, open by referencing their platform inquiry to immediately set the context, e.g., 'I'm calling about the requirement you placed on the JSW One platform.'",
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  "rubric_inferred": 0,
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  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called Madhavi Structural Solutions. The contact person who answered immediately stated they had provided a different number for 'sir'. The agent confirmed he would call the other number, and the call ended before any business could be discussed.",
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  "created_at": "2026-09-03 09:27:33",
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  "pos": 0,
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  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
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  "agent_talk_sec": 9.5,
  "customer_talk_sec": 3.2,
  "dead_air_sec": 42.3,
  "longest_monologue_sec": 4.2,
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  "customer_turns": 5,
  "discovery_qs": 3,
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  "words_customer": 11,
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      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.34,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178341568452",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.83,
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      "text_en": "Hello?",
      "text_native": "हॅलो?"
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    {
      "ucid": "34972178341568452",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.56,
      "end_s": 2.86,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178341568452",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.36,
      "end_s": 4.86,
      "text_en": "Uh, Madhavi Structural Solutions?",
      "text_native": "अह, माधवी स्ट्रक्चरल सोल्यूशन्स?"
    },
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      "ucid": "34972178341568452",
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      "text_native": "हां।"
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      "text_native": "अह, JSW One से बात कर रहा था मैं, जिंदाल स्टील से।"
    },
    {
      "ucid": "34972178341568452",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.16,
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      "text_en": "Yes, I had given you sir's number.",
      "text_native": "हां, मैंने आपको सर का नंबर दिया था।"
    },
    {
      "ucid": "34972178341568452",
      "idx": 7,
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      "text_en": "Okay. I'll connect on that. Let me check for a minute. This is the number, right? 9820150",
      "text_native": "ठीक है। मैं उसपे कनेक्ट करता हूं। एक मिनट चेक कर लेता हूं मैं। यही नंबर है ना? 9820150"
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      "ucid": "34972178341568452",
      "idx": 8,
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      "text_en": "Yes.",
      "text_native": "हां।"
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      "idx": 9,
      "speaker": "agent",
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      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
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      "questions_hit": 0,
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    },
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      "ucid": "34972178341568452",
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      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the discovery phase could begin."
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      "ucid": "34972178341568452",
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
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      "ucid": "34972178341568452",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh, I was calling from JSW One, from Jindal Steel.",
      "comment": "The agent did not have the opportunity to pitch, and therefore did not perform any unnecessary re-pitching."
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    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}