{
  "ucid": "34972178341380260",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 14:13:22",
  "end_time": "2026-07-07 14:14:23",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Abhishek Gupta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA86051af6ad5e227dc5911fd1a83e1071.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 56,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2692\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"a0de7d90e97a47481695a156b0817ff8/2251774562819013976\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":0.799875,\"end\":1.599875},{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":2.199875,\"end\":2.999875},{\"transcript\":\"हाँ जी।\",\"channel\":1,\"start\":3.399875,\"end\":4.399875},{\"transcript\":\"हा रविजी बात कर रहे है।\",\"channel\":0,\"start\":4.799875,\"end\":5.999875},{\"transcript\":\"बैल बोल रहा हूँ ब ोिए।\",\"channel\":1,\"start\":6.399875,\"end\":7.599875},{\"transcript\":\"हापभिजी अभिषय गुप्तालाद कररहा था जी एल डब्ल्यू वॅन से।\",\"channel\":0,\"start\":7.999875,\"end\":10.799875},{\"transcript\":\"जी बताइए सर।\",\"channel\":1,\"start\":11.599875,\"end\":12.599875},{\"transcript\":\"जी सर आपने रजिस्ट्र्ड किया था हमारे प्लेटफार्म पे कुछ टाइम पहले उसी के रिगार्डिंग कॉल कर रहा था।\",\"channel\":0,\"start\":12.999875,\"end\":17.599875},{\"transcript\":\"हा तो अभी तो सबकॉ मटेरियल चाहिए नहीं।\",\"channel\":1,\"start\":18.799875,\"end\":20.799875},{\"transcript\":\"अरी अभी कुछ रिक्वारेमेंट नहीं है सर।\",\"channel\":0,\"start\":21.199875,\"end\":22.999875},{\"transcript\":\"नही नहीं सर।\",\"channel\":1,\"start\":22.999875,\"end\":23.999875},{\"transcript\":\"ठीक ठीक है सर होता है तो बतलने का।\",\"channel\":0,\"start\":24.199875,\"end\":25.999875},{\"transcript\":\"ठीक ठीक है ठीक है।\",\"channel\":1,\"start\":26.399875,\"end\":27.589875},{\"transcript\":\"ओक ओके ठीक ै हा।\",\"channel\":0,\"start\":27.199875,\"end\":29.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178341380260,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178341380260,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 14:13:22\",\"EndTime\":\"2026-07-07 14:14:23\",\"CallDuration\":\"00:01:01\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Abhishek Gupta\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA86051af6ad5e227dc5911fd1a83e1071.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 14:13:22\",\"CallEndTime\":\"2026-07-07 14:14:23\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_error": null,
  "excel_turn_count": 14,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 30.24,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हाँ जी।)\n[3s] AGENT: Am I speaking with Ravi ji?   (रवि जी बात कर रहे हैं?)\n[4s] CUSTOMER: Speaking, tell me.   (बोल रहा हूँ, बोलिए।)\n[5s] AGENT: Ravi ji, this is Abhishek Gupta calling from JSW One.   (रवि जी, अभिषेक गुप्ता बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Tell me, sir.   (बताइए सर।)\n[8s] AGENT: Yes, sir you had registered on our platform some time ago, I was calling regarding that.   (जी, सर आपने रजिस्टर किया था हमारे प्लेटफार्म पे कुछ टाइम पहले, उसी के रिगार्डिंग कॉल कर रहा था।)\n[12s] CUSTOMER: Right now, sir, I don't need any material.   (अभी तो सर कोई मटेरियल चाहिए नहीं।)\n[14s] AGENT: No requirement right now, sir?   (अभी कुछ रिक्वायरमेंट नहीं है सर?)\n[15s] CUSTOMER: No, sir.   (नहीं सर।)\n[16s] AGENT: Okay sir, let me know when you have one.   (ठीक है सर, होता है तो बताइएगा।)\n[17s] CUSTOMER: Okay.   (ठीक है।)\n[17s] AGENT: Okay, okay.   (ठीक है, ओके।)\n[19s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer says they have no need 'right now', try to ask one question about their future needs (e.g., 'When is your next purchase cycle?') before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a platform registration. The customer immediately stated they have no current requirement for material. The agent accepted this and ended the call without attempting any discovery or probing for future needs.",
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  "latency_ms": 20739,
  "input_tokens": 2950,
  "output_tokens": 625,
  "created_at": "2026-09-03 09:27:08",
  "sentiment": "neutral",
  "sentiment_score": 0.055,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
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  "talk_ratio": 0.692,
  "agent_talk_sec": 9.9,
  "customer_talk_sec": 4.4,
  "dead_air_sec": 46.7,
  "longest_monologue_sec": 3.4,
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  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 49,
  "words_customer": 20,
  "monologue_heavy": 0,
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      "ucid": "34972178341380260",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.4,
      "text_en": "Hello.",
      "text_native": "Hello."
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    {
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      "start_s": 1.7,
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "34972178341380260",
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      "text_en": "Yes.",
      "text_native": "हाँ जी।"
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      "idx": 3,
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      "text_en": "Am I speaking with Ravi ji?",
      "text_native": "रवि जी बात कर रहे हैं?"
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      "idx": 4,
      "speaker": "customer",
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      "text_en": "Speaking, tell me.",
      "text_native": "बोल रहा हूँ, बोलिए।"
    },
    {
      "ucid": "34972178341380260",
      "idx": 5,
      "speaker": "agent",
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      "text_en": "Ravi ji, this is Abhishek Gupta calling from JSW One.",
      "text_native": "रवि जी, अभिषेक गुप्ता बात कर रहा था JSW One से।"
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      "text_en": "Tell me, sir.",
      "text_native": "बताइए सर।"
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      "idx": 7,
      "speaker": "agent",
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      "text_en": "Yes, sir you had registered on our platform some time ago, I was calling regarding that.",
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      "text_en": "Right now, sir, I don't need any material.",
      "text_native": "अभी तो सर कोई मटेरियल चाहिए नहीं।"
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      "ucid": "34972178341380260",
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      "speaker": "agent",
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      "text_en": "No requirement right now, sir?",
      "text_native": "अभी कुछ रिक्वायरमेंट नहीं है सर?"
    },
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      "ucid": "34972178341380260",
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      "start_s": 15.0,
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      "text_en": "No, sir.",
      "text_native": "नहीं सर।"
    },
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      "speaker": "agent",
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      "text_en": "Okay sir, let me know when you have one.",
      "text_native": "ठीक है सर, होता है तो बताइएगा।"
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      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
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      "idx": 13,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 18.1,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ओके।"
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      "speaker": "customer",
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      "end_s": 19.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
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      "comment": "The agent correctly referenced the customer's prior platform registration."
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      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer's lack of need before any discovery questions could be asked."
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      "step_name": "No unnecessary re-pitching",
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay sir, let me know when you have one.",
      "comment": "The agent did not unnecessarily re-pitch the product portfolio and accepted the customer's statement."
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
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  "objection_phrases_list": []
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