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  "call_date": "2026-07-07",
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yeah good morning sir\",\"channel\":1,\"start\":375.999875,\"end\":377.799875},{\"transcript\":\"adhish bhakti\",\"channel\":0,\"start\":377.599875,\"end\":378.799875},{\"transcript\":\"this is\",\"channel\":1,\"start\":379.599875,\"end\":380.599875},{\"transcript\":\"uh dippy manager\",\"channel\":0,\"start\":381.799875,\"end\":383.599875},{\"transcript\":\"that's the mam\",\"channel\":1,\"start\":383.999875,\"end\":384.999875},{\"transcript\":\"yes i work from bombay bkc bandrapulla complex\",\"channel\":0,\"start\":385.199875,\"end\":389.199875},{\"transcript\":\"okay\",\"channel\":1,\"start\":386.399875,\"end\":386.999875},{\"transcript\":\"okay bangalore\",\"channel\":1,\"start\":390.199875,\"end\":391.199875},{\"transcript\":\"yes bandra bombay\",\"channel\":0,\"start\":391.399875,\"end\":392.999875},{\"transcript\":\"okay even i am from even i am from there i am from palyan but i currently am nothing in 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  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello?\n[4s] AGENT: Hello, am I audible?\n[6s] CUSTOMER: Yeah, yeah, sir.\n[7s] AGENT: Okay. Am I speaking with Zenline Ceilings?\n[9s] CUSTOMER: Yes, correct. Zenline.\n[10s] AGENT: Yeah, hi, hi sir. This is Abhishek Gupta. I'm calling you from JSW One platform.\n[14s] CUSTOMER: Okay, yes sir.\n[15s] AGENT: Yeah, yeah. This call was in reference with your company, that is Zenline Ceilings and Louvers Private Limited. Uh, I hope like you have registered on our platform a while ago and I have called you for the same purpose to understand about the thing about the company and the requirement which you were looking for. So, just wanted to understand about that like what is the thing you were looking for? Steel procurement, HR, CR?\n[27s] CUSTOMER: Okay, okay. We are a company of semi-manufacturing company, sir. We do louvers and the ceilings. So we purchase the coil from uh distributors and vendors.\n[34s] CUSTOMER: Okay.\n[35s] CUSTOMER: So I have been searched in a JSW One to know them to procure the coils which I have a requirement.",
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    },
    {
      "ucid": "34972178341129830",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call transcript ends before the agent could revalidate any specific requirement fields like product, quantity, or location."
    },
    {
      "ucid": "34972178341129830",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The transcript is too short to show any discovery questions being asked by the agent."
    },
    {
      "ucid": "34972178341129830",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the stage of discussing price, stock, or timelines for closure."
    },
    {
      "ucid": "34972178341129830",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I hope like you have registered on our platform a while ago and I have called you for the same purpose to understand about the thing about the company and the requirement which you were looking for.",
      "comment": "The agent correctly acknowledged the platform submission and did not perform an unnecessary re-pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}