Call 34972178340193180 2026-07-07 · Rohit Mishra · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | English | 12 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent attempted to initiate discovery but was cut off before a complete question could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the pricing or closure stage.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Yeah, you're from SBG Technologies, right?
No unnecessary re-pitching
No re-pitching occurred during the short call.
Summary
The agent contacted a lead from SBG Technologies and confirmed their identity. The customer immediately requested a callback in one hour, to which the agent agreed. The call ended before any requirement details or discovery could take place.
Coaching
When a customer asks for a callback, try to hold their attention for 30 seconds by stating the call's value, like 'Sir, it will only take a minute to confirm your details for the best price'.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yeah, you're from SBG Technologies, right? Agent confirmed the company name, indicating they were following up on a specific lead and not cold-calling. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 | I just wanted to know a bit more about your company. Uh like uh The agent attempted to initiate discovery but was cut off before a complete question could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the pricing or closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | No re-pitching occurred during the short call. The agent did not engage in any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.725 heavy | 11.1s | 4.2s | 42.7s | 3.6s | 227.0 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.3s
Hello.
customer
1.9s
Hello?
agent
2.5s
Yes, uh Somash Shekhar?
customer
3.7s
Yeah, hello?
agent
4.3s
Yeah, good morning. Rohit this side from JSW.
customer
6.0s
JSW? Yeah, tell me.
agent
6.9s
Yeah, you're from SBG Technologies, right?
customer
8.5s
Yes.
agent
9.4s
Yeah. I just wanted to know a bit more about your company. Uh like uh
customer
13.0s
Can you call me after last one hour?
agent
14.4s
Sure sir. Okay. Yeah. Yeah. Yeah, thank you.