{ "ucid": "34972178340193180", "call_date": "2026-07-07", "start_time": "2026-07-07 10:55:31", "end_time": "2026-07-07 10:56:29", "duration_sec": 58, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9d6d8edddc50d50494295451f71eae50.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 315, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1721\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"3734e94af98a19260bd6f959398279e9/9874119276596088416\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":0,\"start\":2.999875,\"end\":4.599875},{\"transcript\":\"hello\",\"channel\":1,\"start\":4.799875,\"end\":5.799875},{\"transcript\":\"yes uh so much seeker\",\"channel\":0,\"start\":5.799875,\"end\":7.999875},{\"transcript\":\"hello yeah uh good morning uh rohit just i from g s s do\",\"channel\":0,\"start\":8.399875,\"end\":12.199875},{\"transcript\":\"yes w you tell me\",\"channel\":1,\"start\":13.599875,\"end\":15.399875},{\"transcript\":\"hey yeah you have an s b d technology right\",\"channel\":0,\"start\":14.999875,\"end\":17.799875},{\"transcript\":\"yeah i just wanted to know a bit more about your company like is it into manufacturing or\",\"channel\":0,\"start\":19.199875,\"end\":25.999875},{\"transcript\":\"why did you scar me off for half an hour\",\"channel\":1,\"start\":23.799875,\"end\":25.999875},{\"transcript\":\"sure sir okay\",\"channel\":0,\"start\":26.599875,\"end\":27.799875},{\"transcript\":\"thank you\",\"channel\":0,\"start\":28.599875,\"end\":29.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178340193180,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178340193180,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 10:55:31\",\"EndTime\":\"2026-07-07 10:56:29\",\"CallDuration\":\"00:00:58\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9d6d8edddc50d50494295451f71eae50.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 10:55:31\",\"CallEndTime\":\"2026-07-07 10:56:29\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178340193180__DIA9d6d8edddc50d50494295451f71eae50.mp3", "audio_bytes": 91584, "audio_status": "ok", "audio_error": null, "excel_turn_count": 10, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 30.528, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello?\n[2s] AGENT: Yes, uh Somash Shekhar?\n[4s] CUSTOMER: Yeah, hello?\n[4s] AGENT: Yeah, good morning. Rohit this side from JSW.\n[6s] CUSTOMER: JSW? Yeah, tell me.\n[7s] AGENT: Yeah, you're from SBG Technologies, right?\n[9s] CUSTOMER: Yes.\n[9s] AGENT: Yeah. I just wanted to know a bit more about your company. Uh like uh\n[13s] CUSTOMER: Can you call me after last one hour?\n[14s] AGENT: Sure sir. Okay. Yeah. Yeah. Yeah, thank you.", "language": "English", "languages": "[\"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a customer asks for a callback, try to hold their attention for 30 seconds by stating the call's value, like 'Sir, it will only take a minute to confirm your details for the best price'.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead from SBG Technologies and confirmed their identity. 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