Call 34972178340047012 2026-07-07 · dhruv · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | English | 18 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +2/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission, instead opening with a generic question as if it were a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer shut down the call before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Okay. No worries. No worries.
Summary
The agent introduced JSW One and asked if he was speaking to the person in charge of steel purchases. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without probing for future needs or referencing the customer's initial online inquiry.
Coaching
Your generic opening 'are you the concerned person' allowed the customer to dismiss you; always open by referencing their specific platform inquiry to establish immediate context.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge the customer's platform submission, instead opening with a generic question as if it were a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer shut down the call before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before a price or timeline could be discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay. No worries. No worries. The agent did not re-pitch the portfolio, as the call ended before any product discussion. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.601 | 15.2s | 10.1s | 44.7s | 4.3s | 205.3 | 0 | 8 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.2s
Hello?
customer
2.0s
Yes sir.
agent
3.0s
Uh sir, ma'am calling from JSW One MSME, Jindal Steel Works.
customer
6.4s
Yes, tell me sir.
agent
7.9s
Hello?
customer
8.6s
Hello?
customer
9.3s
Yes sir.
agent
10.1s
Uh ma'am actually I'm calling from JSW One MSME, Jindal Steel Works from Mumbai.
customer
13.9s
Okay sir, tell me.
agent
15.4s
So, are you the concerned person who looking behind the steel purchase or something?
customer
20.2s
Uh sir, just now, um, I'm not...
agent
24.0s
Sorry?
customer
24.7s
Just now sir, not required.
agent
26.3s
Okay, not required right now?
Achcha, not required right now?
customer
27.8s
Yes.
agent
28.3s
Okay. No worries. No worries.
customer
29.7s
Okay.