{
  "ucid": "34972178340047012",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 10:31:10",
  "end_time": "2026-07-07 10:32:20",
  "duration_sec": 70,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
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  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello?\n[2s] CUSTOMER: Yes sir.\n[3s] AGENT: Uh sir, ma'am calling from JSW One MSME, Jindal Steel Works.\n[6s] CUSTOMER: Yes, tell me sir.\n[8s] AGENT: Hello?\n[9s] CUSTOMER: Hello?\n[9s] CUSTOMER: Yes sir.\n[10s] AGENT: Uh ma'am actually I'm calling from JSW One MSME, Jindal Steel Works from Mumbai.\n[14s] CUSTOMER: Okay sir, tell me.\n[15s] AGENT: So, are you the concerned person who looking behind the steel purchase or something?\n[20s] CUSTOMER: Uh sir, just now, um, I'm not...\n[24s] AGENT: Sorry?\n[25s] CUSTOMER: Just now sir, not required.\n[26s] AGENT: Okay, not required right now?   (Achcha, not required right now?)\n[28s] CUSTOMER: Yes.\n[28s] AGENT: Okay. No worries. No worries.\n[30s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: Some background office noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your generic opening 'are you the concerned person' allowed the customer to dismiss you; always open by referencing their specific platform inquiry to establish immediate context.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
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  "moq_severity": null,
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  "quality_flags_total": 0,
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  "customer_req_date": null,
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  "call_summary": "The agent introduced JSW One and asked if he was speaking to the person in charge of steel purchases. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without probing for future needs or referencing the customer's initial online inquiry.",
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  "input_tokens": 2891,
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  "created_at": "2026-09-03 09:49:52",
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      "step_id": "CL4",
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      "questions_hit": null,
      "evidence": "Okay. No worries. No worries.",
      "comment": "The agent did not re-pitch the portfolio, as the call ended before any product discussion."
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    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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}