Call 34972178333551212 2026-07-06 · Abdul Ansari · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be discussed or revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
Agent referenced a company registration, not a specific requirement submitted on the platform as required for a customer-led call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short for any discovery questions to be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
No unnecessary re-pitching
I am Abdul speaking from JSW One platform Mumbai, sir.
Summary
The agent contacted a customer whose company, Amarvil Private Limited, was registered on the JSW One platform. The customer asked for the reason for the call, and after the agent explained, the call ended abruptly. No requirements, pricing, or next steps were discussed.
Coaching
When a customer asks why you're calling, immediately state how you can help them with their steel requirement, not just that they registered on the platform.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
Agent referenced a company registration, not a specific requirement submitted on the platform as required for a customer-led call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be discussed or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short for any discovery questions to be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I am Abdul speaking from JSW One platform Mumbai, sir. The agent did not engage in any unnecessary re-pitching as the call was too short. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.757 heavy | 8.1s | 2.6s | 30.3s | 2.9s | 281.5 | 0 | 5 | 5 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हेलो?
agent
1.8s
Hello.
हेलो।
customer
2.7s
Yes.
हां जी।
agent
3.3s
Yeah good evening sir, I am Abdul speaking from JSW One platform Mumbai, sir.
Yeah good evening sir, मैं अब्दुल बात कर रहा हूं JSW One platform Mumbai से बात कर रहा हूं सर।
customer
6.2s
From?
agent
7.3s
Speaking from JSW JSW.
JSW JSW से बात कर रहे हैं।
customer
9.3s
JSW?
agent
10.1s
Yes sir, yes yes.
हां सर, हां जी हां जी।
customer
11.1s
Speak, what is the work?
बोलो, क्या काम है?
agent
12.4s
Your company was registered here under the name Amarvil Private Limited, that's why I called.
आपकी कंपनी यहां रजिस्टर थी अमरविल प्राइवेट लिमिटेड के नाम से, इसके लिए कॉल किया था।