{
  "ucid": "34972178333551212",
  "call_date": "2026-07-06",
  "start_time": "2026-07-06 16:28:32",
  "end_time": "2026-07-06 16:29:13",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7a403267ba93d1964f47f0274d53b645.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 51,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2143\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"4a160e7a6163887e3baaaa45dbd7ba26/15692566980253247284\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":1.399875,\"end\":2.199875},{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":2.999875,\"end\":4.199875},{\"transcript\":\"हाँ हाँ जी।\",\"channel\":1,\"start\":4.599875,\"end\":5.199875},{\"transcript\":\"यी या गुड इवनिंग सर मैं अब्गुल बात कर रहा हूँ जे डब्ल ल मुंबई से बात कर रहा हूँ सर।\",\"channel\":0,\"start\":5.599875,\"end\":9.799875},{\"transcript\":\"ह फ्रम।\",\"channel\":1,\"start\":9.799875,\"end\":10.599875},{\"transcript\":\"जी जी एस डबल्ू जीएस डब्ू से बात कर रहा है।\",\"channel\":0,\"start\":10.999875,\"end\":12.999875},{\"transcript\":\"जी हस ु ब्ली\",\"channel\":1,\"start\":13.999875,\"end\":14.999875},{\"transcript\":\"हाँ हा सर हाँजी।\",\"channel\":0,\"start\":15.199875,\"end\":16.399875},{\"transcript\":\"बोलो बोलो कानट।\",\"channel\":1,\"start\":16.799875,\"end\":18.389875},{\"transcript\":\"आ प आपकी कंपनहीं आ रहा है जिस्टर्डीहमरव प्राइवेट लिमिटेड का नाम से उसकेलि।\",\"channel\":0,\"start\":18.199875,\"end\":22.7}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178333551212,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178333551212,\"CallDate\":\"2026-07-06\",\"StartTime\":\"2026-07-06 16:28:32\",\"EndTime\":\"2026-07-06 16:29:13\",\"CallDuration\":\"00:00:41\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Abdul Ansari\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7a403267ba93d1964f47f0274d53b645.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-06\",\"CallStartTime\":\"2026-07-06 16:28:32\",\"CallEndTime\":\"2026-07-06 16:29:13\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 68904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 10,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 22.968,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello.   (हेलो।)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[3s] AGENT: Yeah good evening sir, I am Abdul speaking from JSW One platform Mumbai, sir.   (Yeah good evening sir, मैं अब्दुल बात कर रहा हूं JSW One platform Mumbai से बात कर रहा हूं सर।)\n[6s] CUSTOMER: From?\n[7s] AGENT: Speaking from JSW JSW.   (JSW JSW से बात कर रहे हैं।)\n[9s] CUSTOMER: JSW?\n[10s] AGENT: Yes sir, yes yes.   (हां सर, हां जी हां जी।)\n[11s] CUSTOMER: Speak, what is the work?   (बोलो, क्या काम है?)\n[12s] AGENT: Your company was registered here under the name Amarvil Private Limited, that's why I called.   (आपकी कंपनी यहां रजिस्टर थी अमरविल प्राइवेट लिमिटेड के नाम से, इसके लिए कॉल किया था।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer asks why you're calling, immediately state how you can help them with their steel requirement, not just that they registered on the platform.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer whose company, Amarvil Private Limited, was registered on the JSW One platform. The customer asked for the reason for the call, and after the agent explained, the call ended abruptly. No requirements, pricing, or next steps were discussed.",
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  "error": null,
  "latency_ms": 25749,
  "input_tokens": 2841,
  "output_tokens": 604,
  "created_at": "2026-09-03 09:27:12",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.757,
  "agent_talk_sec": 8.1,
  "customer_talk_sec": 2.6,
  "dead_air_sec": 30.3,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 281.5,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 0,
  "words_agent": 38,
  "words_customer": 9,
  "monologue_heavy": 1,
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    {
      "ucid": "34972178333551212",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.84,
      "end_s": 1.24,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178333551212",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "34972178333551212",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.73,
      "end_s": 3.03,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178333551212",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.34,
      "end_s": 6.2,
      "text_en": "Yeah good evening sir, I am Abdul speaking from JSW One platform Mumbai, sir.",
      "text_native": "Yeah good evening sir, मैं अब्दुल बात कर रहा हूं JSW One platform Mumbai से बात कर रहा हूं सर।"
    },
    {
      "ucid": "34972178333551212",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.2,
      "end_s": 6.81,
      "text_en": "From?",
      "text_native": "From?"
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    {
      "ucid": "34972178333551212",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.34,
      "end_s": 8.6,
      "text_en": "Speaking from JSW JSW.",
      "text_native": "JSW JSW से बात कर रहे हैं।"
    },
    {
      "ucid": "34972178333551212",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 9.8,
      "text_en": "JSW?",
      "text_native": "JSW?"
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    {
      "ucid": "34972178333551212",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.1,
      "end_s": 10.84,
      "text_en": "Yes sir, yes yes.",
      "text_native": "हां सर, हां जी हां जी।"
    },
    {
      "ucid": "34972178333551212",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.1,
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      "text_en": "Speak, what is the work?",
      "text_native": "बोलो, क्या काम है?"
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    {
      "ucid": "34972178333551212",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.4,
      "end_s": 15.24,
      "text_en": "Your company was registered here under the name Amarvil Private Limited, that's why I called.",
      "text_native": "आपकी कंपनी यहां रजिस्टर थी अमरविल प्राइवेट लिमिटेड के नाम से, इसके लिए कॉल किया था।"
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      "ucid": "34972178333551212",
      "step_id": "CL1",
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      "questions_hit": null,
      "evidence": "",
      "comment": "Agent referenced a company registration, not a specific requirement submitted on the platform as required for a customer-led call."
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    {
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be discussed or revalidated."
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short for any discovery questions to be asked."
    },
    {
      "ucid": "34972178333551212",
      "step_id": "CL4",
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      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
    },
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      "ucid": "34972178333551212",
      "step_id": "CL5",
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am Abdul speaking from JSW One platform Mumbai, sir.",
      "comment": "The agent did not engage in any unnecessary re-pitching as the call was too short."
    }
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}