Call 34972178333274760 2026-07-06 · dhruv · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | short or unclear 30% of turns inaudible - partial transcript, judge only what is legible | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: noisy: The customer's line is very crackly and muffled, making most of their speech inaudible after the initial introduction.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any specific fields (product, quantity, etc.), instead asking a very general question about potential requirements.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a specific platform submission, instead referencing a general account registration which is not the same as a customer-raised requirement.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked before the call was terminated due to a bad connection.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
were you looking for any requirement in GP etc.? HR, CR, GI, GP.
Summary
The agent called a customer based on their platform registration in Pune. The agent attempted to initiate a needs discussion, but the call was abandoned due to a poor audio connection which made the customer inaudible. No requirements were discussed or next steps established.
Coaching
When a call has a poor connection, acknowledge it and suggest calling back to ensure a productive conversation is possible.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a specific platform submission, instead referencing a general account registration which is not the same as a customer-raised requirement. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any specific fields (product, quantity, etc.), instead asking a very general question about potential requirements. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call was terminated due to a bad connection. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or timeline was possible. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | were you looking for any requirement in GP etc.? HR, CR, GI, GP. The agent did not deliver an unnecessary re-pitch of the company; he only listed product categories. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.598 | 9.8s | 6.6s | 47.6s | 5.0s | 336.7 | 0 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.8s
This call is now being recorded.
customer
3.6s
Trading and Fabrication speaking.
ट्रेडिंग एंड फैब्रिकेशन बोल रहा हूं।
agent
5.5s
Uh sir, I was calling from JSW One, Jindal Steel Works Mumbai.
अह सर JSW One से बात कर रहा था, Jindal Steel Works Mumbai.
customer
8.2s
Yes, yes, yes.
हां, हां, हां।
agent
9.5s
Uh sir, actually your account was registered for the Pune location and I just wanted to know, sir, were you looking for any requirement in GP etc.? HR, CR, GI, GP.
अह सर एक्चुअली अपना अकाउंट रजिस्टर्ड था फॉर पुणे लोकेशन एंड मुझे वही जानना था सर कुछ रिक्वायरमेंट में देख रहे थे जीपी वगेरा में? एचआर, सीआर, जीआई, जीपी।
customer
14.8s
[inaudible]
agent
16.5s
Hello?
हेलो?
customer
17.5s
[inaudible]
agent
19.5s
Sir, your voice is cracking a little, what are you saying?
सर आपकी वॉइस थोड़ी क्रैक हो रही है, क्या कह रहे हैं?
customer
22.0s
[inaudible]