{
  "ucid": "34972178333274760",
  "call_date": "2026-07-06",
  "start_time": "2026-07-06 15:42:27",
  "end_time": "2026-07-06 15:43:31",
  "duration_sec": 64,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb950939133ca4b84efdef87b77f9b678.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 50,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2574\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"4f74683d201f8cfff354cd5310f2f70f/3106922594792939190\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हाँ हाँ।\",\"channel\":0,\"start\":0,\"end\":1.799875},{\"transcript\":\"यिस ॉ इथ नाउ बीइंग रिकॉर्डेड सर यी।\",\"channel\":1,\"start\":1.999875,\"end\":5.399875},{\"transcript\":\"हा हाँ।\",\"channel\":0,\"start\":2.799875,\"end\":3.399875},{\"transcript\":\"ए इंजीनियरिंग एन सैप्लिकेशन।\",\"channel\":0,\"start\":4.599875,\"end\":8.199875},{\"transcript\":\"हैल ह ैलो।\",\"channel\":1,\"start\":6.399875,\"end\":7.399875},{\"transcript\":\"हैल बोल रहा हूँ।\",\"channel\":1,\"start\":8.999875,\"end\":9.999875},{\"transcript\":\"सर सर जी डब्ल्यू वॅन से बात कर रहा था चिनदाल स्टील बॉक्स मुंबई।\",\"channel\":0,\"start\":10.399875,\"end\":14.199875},{\"transcript\":\"हा हा\",\"channel\":1,\"start\":14.199875,\"end\":15.599875},{\"transcript\":\"सी सर अक्चवली अपना अकाउन्ट रजिस्टर्ड था आपका पुणा लोकेशन एंड मुझे वही जानना था सर कुछ रेक्विरेमेंट में देख रहे सर जी पी वगैरह में हेच आर सी आर जी आई जी पी।\",\"channel\":0,\"start\":16.199875,\"end\":25.999875},{\"transcript\":\"हैलो हैलो\",\"channel\":0,\"start\":30.399875,\"end\":31.199875},{\"transcript\":\"ये कसर है।\",\"channel\":1,\"start\":32.399875,\"end\":34.389875},{\"transcript\":\"स सर आपकी वॉइस थोड़ी क्राईक हो रही है क्या कह रहे हैं।\",\"channel\":0,\"start\":34.599875,\"end\":37.989875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178333274760,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178333274760,\"CallDate\":\"2026-07-06\",\"StartTime\":\"2026-07-06 15:42:27\",\"EndTime\":\"2026-07-06 15:43:31\",\"CallDuration\":\"00:01:04\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb950939133ca4b84efdef87b77f9b678.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-06\",\"CallStartTime\":\"2026-07-06 15:42:27\",\"CallEndTime\":\"2026-07-06 15:43:31\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 125064,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 12,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 41.688,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: This call is now being recorded.\n[4s] CUSTOMER: Trading and Fabrication speaking.   (ट्रेडिंग एंड फैब्रिकेशन बोल रहा हूं।)\n[6s] AGENT: Uh sir, I was calling from JSW One, Jindal Steel Works Mumbai.   (अह सर JSW One से बात कर रहा था, Jindal Steel Works Mumbai.)\n[8s] CUSTOMER: Yes, yes, yes.   (हां, हां, हां।)\n[10s] AGENT: Uh sir, actually your account was registered for the Pune location and I just wanted to know, sir, were you looking for any requirement in GP etc.? HR, CR, GI, GP.   (अह सर एक्चुअली अपना अकाउंट रजिस्टर्ड था फॉर पुणे लोकेशन एंड मुझे वही जानना था सर कुछ रिक्वायरमेंट में देख रहे थे जीपी वगेरा में? एचआर, सीआर, जीआई, जीपी।)\n[15s] CUSTOMER: [inaudible]\n[16s] AGENT: Hello?   (हेलो?)\n[18s] CUSTOMER: [inaudible]\n[20s] AGENT: Sir, your voice is cracking a little, what are you saying?   (सर आपकी वॉइस थोड़ी क्रैक हो रही है, क्या कह रहे हैं?)\n[22s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: The customer's line is very crackly and muffled, making most of their speech inaudible after the initial introduction.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "30% of turns inaudible - partial transcript, judge only what is legible",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a call has a poor connection, acknowledge it and suggest calling back to ensure a productive conversation is possible.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer based on their platform registration in Pune. The agent attempted to initiate a needs discussion, but the call was abandoned due to a poor audio connection which made the customer inaudible. No requirements were discussed or next steps established.",
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  "error": null,
  "latency_ms": 25329,
  "input_tokens": 2896,
  "output_tokens": 623,
  "created_at": "2026-09-03 09:26:59",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.598,
  "agent_talk_sec": 9.8,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 47.6,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 336.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 55,
  "words_customer": 10,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178333274760",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.83,
      "end_s": 2.5,
      "text_en": "This call is now being recorded.",
      "text_native": "This call is now being recorded."
    },
    {
      "ucid": "34972178333274760",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.59,
      "end_s": 5.36,
      "text_en": "Trading and Fabrication speaking.",
      "text_native": "ट्रेडिंग एंड फैब्रिकेशन बोल रहा हूं।"
    },
    {
      "ucid": "34972178333274760",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.55,
      "end_s": 8.0,
      "text_en": "Uh sir, I was calling from JSW One, Jindal Steel Works Mumbai.",
      "text_native": "अह सर JSW One से बात कर रहा था, Jindal Steel Works Mumbai."
    },
    {
      "ucid": "34972178333274760",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 9.0,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां, हां, हां।"
    },
    {
      "ucid": "34972178333274760",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 14.5,
      "text_en": "Uh sir, actually your account was registered for the Pune location and I just wanted to know, sir, were you looking for any requirement in GP etc.? HR, CR, GI, GP.",
      "text_native": "अह सर एक्चुअली अपना अकाउंट रजिस्टर्ड था फॉर पुणे लोकेशन एंड मुझे वही जानना था सर कुछ रिक्वायरमेंट में देख रहे थे जीपी वगेरा में? एचआर, सीआर, जीआई, जीपी।"
    },
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      "idx": 5,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 15.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "34972178333274760",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 16.8,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178333274760",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 19.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
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      "ucid": "34972178333274760",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 21.5,
      "text_en": "Sir, your voice is cracking a little, what are you saying?",
      "text_native": "सर आपकी वॉइस थोड़ी क्रैक हो रही है, क्या कह रहे हैं?"
    },
    {
      "ucid": "34972178333274760",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 23.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178333274760",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge a specific platform submission, instead referencing a general account registration which is not the same as a customer-raised requirement."
    },
    {
      "ucid": "34972178333274760",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not revalidate any specific fields (product, quantity, etc.), instead asking a very general question about potential requirements."
    },
    {
      "ucid": "34972178333274760",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the call was terminated due to a bad connection."
    },
    {
      "ucid": "34972178333274760",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discussion of price, stock, or timeline was possible."
    },
    {
      "ucid": "34972178333274760",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "were you looking for any requirement in GP etc.? HR, CR, GI, GP.",
      "comment": "The agent did not deliver an unnecessary re-pitch of the company; he only listed product categories."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}