Call 34972178333217012 2026-07-06 · dhruv · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any details could be revalidated; the agent did not attempt to read back any submitted information.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not reference the customer's platform submission and instead opened with a generic requirement check.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer ended the call before any discovery could be attempted.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Sir, do you have any requirement in sheet metal etc.? In HR 250 etc.?
Summary
The agent introduced himself from JSW One and asked if the customer had a general requirement for sheet metal. The customer stated they had no requirement at the moment, and the agent accepted this and ended the call. The agent did not reference the customer's initial inquiry from the platform.
Coaching
When following up on a platform lead, always open by referencing their inquiry (e.g., 'I'm calling about the HR coil requirement you submitted'). This makes the call relevant and avoids it feeling like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not reference the customer's platform submission and instead opened with a generic requirement check. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any details could be revalidated; the agent did not attempt to read back any submitted information. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer ended the call before any discovery could be attempted. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, do you have any requirement in sheet metal etc.? In HR 250 etc.? The agent did not re-pitch the portfolio as the call was terminated early by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.769 heavy | 10.0s | 3.0s | 40.0s | 3.0s | 288.0 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हॅलो.
agent
1.4s
Hello.
हॅलो.
customer
2.3s
Hello.
हॅलो.
agent
3.0s
One second, sir.
एक सेकंड जी।
customer
4.0s
Yes.
हां।
agent
4.5s
Sir, I was calling from JSW One, from Jindal Steel. Am I speaking with Raju bhai?
सर JSW One से बात कर रहा था जिंदल स्टील से। राजू भाई से बात हो रही है?
customer
8.0s
Speak.
बोलिए।
agent
8.8s
Sir, do you have any requirement in sheet metal etc.? In HR 250 etc.?
साहब जी कुछ रिक्वायरमेंट है शीट मेटल वगेरा में? HR 250 वगेरा में?
customer
12.2s
No, nothing right now.
नहीं, अभी कुछ नहीं।
agent
13.8s
Okay sir. If there is anything, please let me know.
ठीक है सर। कुछ होता है तो प्लीज बताइएगा।
customer
16.3s
Hmm.
हम्म।
agent
17.1s
Yes sir, thank you.
जी सर, थैंक यू।