{
  "ucid": "34972178333217012",
  "call_date": "2026-07-06",
  "start_time": "2026-07-06 15:32:50",
  "end_time": "2026-07-06 15:33:43",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcd8e7fe1c4a544bc0e1caca8760fb87a.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 48,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2274\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"c94f891a22c58f53c11bbed5db56b90f/4217890745865426545\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":1.199875,\"end\":1.999875},{\"transcript\":\"हैलो हैलो है।\",\"channel\":0,\"start\":1.599875,\"end\":4.799875},{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":4.399875,\"end\":5.399875},{\"transcript\":\"एक एक एस जी।\",\"channel\":0,\"start\":6.199875,\"end\":7.399875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":7.799875,\"end\":8.599875},{\"transcript\":\"सर सर जी एल सेबलू वॅन से बात कर रहा था जिददा सि े लाजूवा से बात हो रही है।\",\"channel\":0,\"start\":8.999875,\"end\":12.999875},{\"transcript\":\"बो बोलिए।\",\"channel\":1,\"start\":13.599875,\"end\":14.399875},{\"transcript\":\"स सबजी कुछ रेक्विरेमेंट है शीट मेटल वगैरह में हेच आरी टो फिफ्टी वगैरह में।\",\"channel\":0,\"start\":14.999875,\"end\":19.399875},{\"transcript\":\"नही नहीं है बिरकुछ।\",\"channel\":1,\"start\":19.999875,\"end\":21.199875},{\"transcript\":\"ठीक ठीक है कुछ होता है तो प्लीज़ बताइएा।\",\"channel\":0,\"start\":22.599875,\"end\":24.799875},{\"transcript\":\"जी जी।\",\"channel\":1,\"start\":25.599875,\"end\":26.189875},{\"transcript\":\"जी जी सर।\",\"channel\":0,\"start\":26.599875,\"end\":27.48}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178333217012,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178333217012,\"CallDate\":\"2026-07-06\",\"StartTime\":\"2026-07-06 15:32:50\",\"EndTime\":\"2026-07-06 15:33:43\",\"CallDuration\":\"00:00:53\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcd8e7fe1c4a544bc0e1caca8760fb87a.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-06\",\"CallStartTime\":\"2026-07-06 15:32:50\",\"CallEndTime\":\"2026-07-06 15:33:43\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178333217012__DIAcd8e7fe1c4a544bc0e1caca8760fb87a.mp3",
  "audio_bytes": 83160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 12,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 27.72,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: One second, sir.   (एक सेकंड जी।)\n[4s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: Sir, I was calling from JSW One, from Jindal Steel. Am I speaking with Raju bhai?   (सर JSW One से बात कर रहा था जिंदल स्टील से। राजू भाई से बात हो रही है?)\n[8s] CUSTOMER: Speak.   (बोलिए।)\n[9s] AGENT: Sir, do you have any requirement in sheet metal etc.? In HR 250 etc.?   (साहब जी कुछ रिक्वायरमेंट है शीट मेटल वगेरा में? HR 250 वगेरा में?)\n[12s] CUSTOMER: No, nothing right now.   (नहीं, अभी कुछ नहीं।)\n[14s] AGENT: Okay sir. If there is anything, please let me know.   (ठीक है सर। कुछ होता है तो प्लीज बताइएगा।)\n[16s] CUSTOMER: Hmm.   (हम्म।)\n[17s] AGENT: Yes sir, thank you.   (जी सर, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When following up on a platform lead, always open by referencing their inquiry (e.g., 'I'm calling about the HR coil requirement you submitted'). This makes the call relevant and avoids it feeling like a cold call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One and asked if the customer had a general requirement for sheet metal. The customer stated they had no requirement at the moment, and the agent accepted this and ended the call. The agent did not reference the customer's initial inquiry from the platform.",
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  "error": null,
  "latency_ms": 28717,
  "input_tokens": 2903,
  "output_tokens": 635,
  "created_at": "2026-09-03 09:26:47",
  "sentiment": "negative",
  "sentiment_score": -0.22,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.769,
  "agent_talk_sec": 10.0,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 40.0,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 288.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 48,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178333217012",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.53,
      "end_s": 0.94,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178333217012",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 1.83,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178333217012",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.26,
      "end_s": 2.7,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178333217012",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 3.63,
      "text_en": "One second, sir.",
      "text_native": "एक सेकंड जी।"
    },
    {
      "ucid": "34972178333217012",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.3,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178333217012",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.54,
      "end_s": 7.54,
      "text_en": "Sir, I was calling from JSW One, from Jindal Steel. Am I speaking with Raju bhai?",
      "text_native": "सर JSW One से बात कर रहा था जिंदल स्टील से। राजू भाई से बात हो रही है?"
    },
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      "ucid": "34972178333217012",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.97,
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      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "34972178333217012",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 11.84,
      "text_en": "Sir, do you have any requirement in sheet metal etc.? In HR 250 etc.?",
      "text_native": "साहब जी कुछ रिक्वायरमेंट है शीट मेटल वगेरा में? HR 250 वगेरा में?"
    },
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      "ucid": "34972178333217012",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.24,
      "end_s": 13.24,
      "text_en": "No, nothing right now.",
      "text_native": "नहीं, अभी कुछ नहीं।"
    },
    {
      "ucid": "34972178333217012",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 15.8,
      "text_en": "Okay sir. If there is anything, please let me know.",
      "text_native": "ठीक है सर। कुछ होता है तो प्लीज बताइएगा।"
    },
    {
      "ucid": "34972178333217012",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.34,
      "end_s": 16.74,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178333217012",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.1,
      "end_s": 18.0,
      "text_en": "Yes sir, thank you.",
      "text_native": "जी सर, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178333217012",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not reference the customer's platform submission and instead opened with a generic requirement check."
    },
    {
      "ucid": "34972178333217012",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any details could be revalidated; the agent did not attempt to read back any submitted information."
    },
    {
      "ucid": "34972178333217012",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer ended the call before any discovery could be attempted."
    },
    {
      "ucid": "34972178333217012",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
    },
    {
      "ucid": "34972178333217012",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement in sheet metal etc.? In HR 250 etc.?",
      "comment": "The agent did not re-pitch the portfolio as the call was terminated early by the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}