34972178332878332 · Call

Call 34972178332878332 2026-07-06 · dhruv · 0:37

Data-quality flag. Disposition logged as Not_Answered but the transcript has 4 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	Not_Answered	short or unclear only 4 turns - short exchange, limited evidence to score	Gujarati	4	customer_led (campaign_name:medium)

Audio: noisy: Background noise is present throughout the call, but the main speakers are audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence med · +0/−0 from 0 hits
neither signal -> neutral

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before the agent had an opportunity to revalidate any requirement details.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Discovery (5 Qs, woven naturally) The call was too short for any discovery questions to be asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline The call ended before reaching the closure stage.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

did well

Opener acknowledges platform submission

Hello, I am speaking from the JSW One platform.

Summary

The agent introduced themselves as calling from the JSW One platform. The customer stated their company name, "Shri Govind Steel," after which the call ended abruptly. No business details were discussed.

Coaching

The call was too short to provide meaningful coaching; the opening was standard but the call disconnected immediately after.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Hello, I am speaking from the JSW One platform. The agent correctly opened by identifying they were calling from the platform, but the call ended before they could reference the specific requirement.
CL2 Revalidate every field	3	fail	0	0.0	The call ended before the agent had an opportunity to revalidate any requirement details.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call was too short for any discovery questions to be asked.
CL4 Closure with price & timeline	2	fail	–	0.0	The call ended before reaching the closure stage.
CL5 No unnecessary re-pitching	1	pass	–	1.0	The agent did not re-pitch the portfolio as the call was too short for this to occur.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.634	2.6s	1.5s	32.9s	2.2s	too short	0	2	2	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.2s

Hello.

agent

1.2s

Hello.

customer

2.2s

Shri Govind Steel.

agent

3.4s

Hello, I am speaking from the JSW One platform.

નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.