{
  "ucid": "34972178332878332",
  "call_date": "2026-07-06",
  "start_time": "2026-07-06 14:36:23",
  "end_time": "2026-07-06 14:37:00",
  "duration_sec": 37,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Not_Answered",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb4ca961b1343e8c8b5ad7a256649061a.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 297,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"996\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"bf79cda1164c51e48e0ed64d6acf8028/14237251687024003427\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":1,\"start\":0,\"end\":1.199875},{\"transcript\":\"hello please will they please\",\"channel\":0,\"start\":1.599875,\"end\":5.789875},{\"transcript\":\"so\",\"channel\":1,\"start\":5.799875,\"end\":6.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178332878332,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178332878332,\"CallDate\":\"2026-07-06\",\"StartTime\":\"2026-07-06 14:36:23\",\"EndTime\":\"2026-07-06 14:37:00\",\"CallDuration\":\"00:00:37\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Not_Answered\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb4ca961b1343e8c8b5ad7a256649061a.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-06\",\"CallStartTime\":\"2026-07-06 14:36:23\",\"CallEndTime\":\"2026-07-06 14:37:00\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178332878332__DIAb4ca961b1343e8c8b5ad7a256649061a.mp3",
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 3,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 7.416,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Shri Govind Steel.\n[3s] AGENT: Hello, I am speaking from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "noisy: Background noise is present throughout the call, but the main speakers are audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 4 turns - short exchange, limited evidence to score",
  "band_language": "Gujarati",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "The call was too short to provide meaningful coaching; the opening was standard but the call disconnected immediately after.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themselves as calling from the JSW One platform. The customer stated their company name, \"Shri Govind Steel,\" after which the call ended abruptly. No business details were discussed.",
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  "latency_ms": 20123,
  "input_tokens": 2676,
  "output_tokens": 583,
  "created_at": "2026-09-03 09:49:37",
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  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
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  "agent_talk_sec": 2.6,
  "customer_talk_sec": 1.5,
  "dead_air_sec": 32.9,
  "longest_monologue_sec": 2.2,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 2,
  "discovery_qs": 0,
  "words_agent": 10,
  "words_customer": 4,
  "monologue_heavy": 0,
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      "ucid": "34972178332878332",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178332878332",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.18,
      "end_s": 1.6,
      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "34972178332878332",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.2,
      "end_s": 3.08,
      "text_en": "Shri Govind Steel.",
      "text_native": "Shri Govind Steel."
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      "idx": 3,
      "speaker": "agent",
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      "end_s": 5.56,
      "text_en": "Hello, I am speaking from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
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      "step_name": "Opener acknowledges platform submission",
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      "questions_hit": null,
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      "step_name": "Revalidate every field",
      "weight": 3.0,
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      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
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    },
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      "ucid": "34972178332878332",
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      "step_name": "Discovery (5 Qs, woven naturally)",
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      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
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    },
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      "ucid": "34972178332878332",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before reaching the closure stage."
    },
    {
      "ucid": "34972178332878332",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not re-pitch the portfolio as the call was too short for this to occur."
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  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}