Call 34972178332863012 2026-07-06 · dhruv · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No attempt was made to revalidate any of the customer's submitted details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic 'do you have a requirement' instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business or needs.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Okay sir, alright, alright. Thank you.
Summary
The agent called a lead from a platform submission but used a generic opener, asking if the customer had a requirement. The customer stated they have no current need as their work is stopped due to the rainy season. The agent accepted this and ended the call without any discovery or setting a future follow-up.
Coaching
You opened this call as if it were a cold call, which immediately lost the context of the customer's platform submission and led to a quick dismissal.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened with a generic 'do you have a requirement' instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No attempt was made to revalidate any of the customer's submitted details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was terminated before any closure or next step could be proposed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay sir, alright, alright. Thank you. The agent did not perform any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.59 | 6.2s | 4.3s | 35.5s | 2.8s | 271.0 | 0 | 4 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हॅलो
customer
1.9s
Yes
हां
agent
2.5s
Uh sir, I was calling from JSW.
अ सर JSW से बात कर रहा था।
customer
4.8s
Tell me, sir.
बोलो सर।
agent
5.8s
Uh sir, do you have any requirement, are you looking for anything regarding sheet metal?
अ सर कुछ रिक्वायरमेंट है देख रहे शीट मेटल के रिगार्डिंग में?
customer
8.8s
No sir, it's the rainy season now, work is stopped.
नहीं सर, अभी बारिश का मौसम है, काम बंद है।
agent
11.5s
Okay sir, alright, alright.
अच्छा सर, ठीक है, ठीक है।
customer
13.0s
Yes.
हां।
agent
14.0s
Thank you.
customer
14.5s
Yes.
हां।