{
  "ucid": "34972178332863012",
  "call_date": "2026-07-06",
  "start_time": "2026-07-06 14:33:50",
  "end_time": "2026-07-06 14:34:36",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA88a419951daf38150d5789788cd9bdb7.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 47,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2074\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"c1825d7226e4894d545442a64d3f1746/11310951856826886828\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हाँ हो।\",\"channel\":1,\"start\":1.599875,\"end\":2.399875},{\"transcript\":\"हैल हैलो।\",\"channel\":0,\"start\":2.799875,\"end\":3.599875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":3.799875,\"end\":4.599875},{\"transcript\":\"हाँ सर गेल डब्लयू से बात करवाता हूँ र।\",\"channel\":0,\"start\":3.999875,\"end\":8.799875},{\"transcript\":\"हो बोलो सर।\",\"channel\":1,\"start\":7.999875,\"end\":8.999875},{\"transcript\":\"अच ्छा कुछ रिस् हुआ मैने देख रहे हो सीतना कोछ सोजरहे े।\",\"channel\":0,\"start\":9.599875,\"end\":12.599875},{\"transcript\":\"नह हीं सर बिबारिस का मौके नै कम बंदे।\",\"channel\":1,\"start\":12.599875,\"end\":14.999875},{\"transcript\":\"ओ।\",\"channel\":0,\"start\":12.999875,\"end\":13.599875},{\"transcript\":\"ठके शुर सर ठीक है ठीक है ओके।\",\"channel\":0,\"start\":14.999875,\"end\":18.199875},{\"transcript\":\"ओी ये।\",\"channel\":1,\"start\":17.999875,\"end\":18.589875},{\"transcript\":\"थै थैं यु हाँ प्लीजम ऑफक लेल।\",\"channel\":0,\"start\":19.199875,\"end\":22.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178332863012,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178332863012,\"CallDate\":\"2026-07-06\",\"StartTime\":\"2026-07-06 14:33:50\",\"EndTime\":\"2026-07-06 14:34:36\",\"CallDuration\":\"00:00:46\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA88a419951daf38150d5789788cd9bdb7.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-06\",\"CallStartTime\":\"2026-07-06 14:33:50\",\"CallEndTime\":\"2026-07-06 14:34:36\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 68688,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 11,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 22.896,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] CUSTOMER: Yes   (हां)\n[2s] AGENT: Uh sir, I was calling from JSW.   (अ सर JSW से बात कर रहा था।)\n[5s] CUSTOMER: Tell me, sir.   (बोलो सर।)\n[6s] AGENT: Uh sir, do you have any requirement, are you looking for anything regarding sheet metal?   (अ सर कुछ रिक्वायरमेंट है देख रहे शीट मेटल के रिगार्डिंग में?)\n[9s] CUSTOMER: No sir, it's the rainy season now, work is stopped.   (नहीं सर, अभी बारिश का मौसम है, काम बंद है।)\n[12s] AGENT: Okay sir, alright, alright.   (अच्छा सर, ठीक है, ठीक है।)\n[13s] CUSTOMER: Yes.   (हां।)\n[14s] AGENT: Thank you.\n[14s] CUSTOMER: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You opened this call as if it were a cold call, which immediately lost the context of the customer's platform submission and led to a quick dismissal.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a lead from a platform submission but used a generic opener, asking if the customer had a requirement. The customer stated they have no current need as their work is stopped due to the rainy season. The agent accepted this and ended the call without any discovery or setting a future follow-up.",
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  "error": null,
  "latency_ms": 31112,
  "input_tokens": 2826,
  "output_tokens": 609,
  "created_at": "2026-09-03 09:26:46",
  "sentiment": "negative",
  "sentiment_score": -0.167,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.59,
  "agent_talk_sec": 6.2,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 35.5,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 271.0,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 28,
  "words_customer": 17,
  "monologue_heavy": 0,
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    {
      "ucid": "34972178332863012",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.43,
      "text_en": "Hello",
      "text_native": "हॅलो"
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    {
      "ucid": "34972178332863012",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.85,
      "end_s": 2.14,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "34972178332863012",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 4.24,
      "text_en": "Uh sir, I was calling from JSW.",
      "text_native": "अ सर JSW से बात कर रहा था।"
    },
    {
      "ucid": "34972178332863012",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.44,
      "text_en": "Tell me, sir.",
      "text_native": "बोलो सर।"
    },
    {
      "ucid": "34972178332863012",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.83,
      "end_s": 8.6,
      "text_en": "Uh sir, do you have any requirement, are you looking for anything regarding sheet metal?",
      "text_native": "अ सर कुछ रिक्वायरमेंट है देख रहे शीट मेटल के रिगार्डिंग में?"
    },
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      "ucid": "34972178332863012",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 11.13,
      "text_en": "No sir, it's the rainy season now, work is stopped.",
      "text_native": "नहीं सर, अभी बारिश का मौसम है, काम बंद है।"
    },
    {
      "ucid": "34972178332863012",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 12.74,
      "text_en": "Okay sir, alright, alright.",
      "text_native": "अच्छा सर, ठीक है, ठीक है।"
    },
    {
      "ucid": "34972178332863012",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.3,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178332863012",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 14.4,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "34972178332863012",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 14.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
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    {
      "ucid": "34972178332863012",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened with a generic 'do you have a requirement' instead of acknowledging the customer's platform submission."
    },
    {
      "ucid": "34972178332863012",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No attempt was made to revalidate any of the customer's submitted details."
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      "ucid": "34972178332863012",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "34972178332863012",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated before any closure or next step could be proposed."
    },
    {
      "ucid": "34972178332863012",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay sir, alright, alright. Thank you.",
      "comment": "The agent did not perform any unnecessary re-pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}