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  "start_time": "2026-07-06 10:04:12",
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  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[2s] AGENT: Yes, good morning. Rohit Mishra was speaking from JSW.   (हाँ जी, good morning. रोहित मिश्रा बात कर रहा था JSW से।)\n[5s] CUSTOMER: Yes, yes.   (जी जी।)\n[5s] AGENT: Uh, are you speaking from Voicepair Infra Private Limited?   (अह, Voicepair Infra Private Limited से बात कर रहे हैं आप?)\n[7s] CUSTOMER: Yes, yes.   (जी जी।)\n[8s] AGENT: You have probably given us a requirement for some TMT from our application. Yes, you need TMT in Odisha, right?   (आपने शायद हमारे application से कुछ TMT की requirement दी है हमें। Yes, TMT आपको Odisha में चाहिए, right?)\n[12s] CUSTOMER: Uh no no, TMT bar, our site is in Odisha, in Angul.   (अह नहीं नहीं, TMT bar हमारी साईट है उड़ीसा में, अंगुल में।)\n[15s] AGENT: Okay, okay.\n[15s] CUSTOMER: So we need delivery there. Our site is running.   (तो हमें वहां पे delivery चाहिए। हमारी साईट चल रही है।)\n[18s] AGENT: Okay. What is the purpose? Is it for some construction? What is the use?   (Okay. क्या मतलब purpose क्या है? कुछ construction का है? क्या use है?)\n[21s] CUSTOMER: Yes, we are building this OPTCL substation there, 220 KV. Ours is a power infrastructure company.   (हाँ, वहां पे हम ये OPTCL का substation बना रहे हैं, 220 KV. हमारी power infrastructure कंपनी है।)\n[25s] AGENT: Okay. So is this on a contract basis or is this your own project?   (Okay. तो ये contract base है या फिर ये आपका खुद का project है?)\n[28s] CUSTOMER: No no, it's on a contract basis. We have been awarded a contract.   (नहीं नहीं, contract base है। हमें contract मिला हुआ है।)\n[30s] AGENT: It's on a contract basis. Will there be a work order for this?   (Contract base है। इसका work order होगा?)\n[31s] CUSTOMER: Yes yes, we have the work order.   (जी जी, work order है हमारे पास।)\n[32s] AGENT: Okay. And what will be the tonnage? In twelve, sixteen and eight mm? How many tons will it be now, first?   (Okay. तो और ये कितना tonnage होगा? बारह, सोलह और आठ mm में? कितना ton होगा अभी first?)\n[35s] CUSTOMER: See, this we, we have a stage-wise requirement.   (देखिये, ये हमें, हमें stage-wise requirement है।)\n[37s] AGENT: Okay.\n[38s] CUSTOMER: Right now we have started excavation up to the foundation level. Sometimes we need it for raft etc. So if you want, can you note down the quantity?   (अभी तो हम foundation level तक excavation स्टार्ट किये हैं। कभी हमको raft वगेरा के लिए चाहिए। तो आप चाहे तो quantity note कर सकते हैं क्या?)\n[43s] AGENT: How much?   (कितना?)\n[43s] CUSTOMER: Can you note down the quantity?   (आप note कर सकते हैं quantity?)\n[45s] AGENT: Uh see, your, what is your total quantity? I mean, for the whole project?   (अह देखिये, आपका, आपका total quantity कितना है? मतलब पूरे project का?)\n[48s] CUSTOMER: No, total, no, the quantity for the whole work, you can assume it will be 30 metric tons.   (नहीं, total, नहीं, पूरे work का quantity तो ये मान के चलो आप की 30 metric ton होगा।)\n[52s] AGENT: 30?\n[52s] CUSTOMER: Yes, 30. 30 to 40 metric tons.   (हाँ, 30. 30 to 40 metric ton.)\n[54s] AGENT: Okay. See, minimum in Odisha, I will have to do one truckload. Only then is it possible from the plant.   (अच्छा। Minimum देखिये उड़ीसा में तो मुझे एक गाड़ी तो करना ही होगा। तभी वो plant से possible है।)\n[57s] CUSTOMER: So still, I mean, how much will one truckload of yours be?   (तो फिर भी मतलब, आपका एक गाड़ी कितने का होगा?)\n[59s] AGENT: One truckload is that, twenty to forty tons, it's of thirty-two tons.   (एक गाड़ी वही बीस से चालीस ton, बत्तीस ton का होता है।)\n[61s] CUSTOMER: Yes, so if it's thirty-thirty two tons, then what, I mean, what will be the price? It will come in different-different sizes.   (हाँ, तो तीस-बत्तीस ton है तो इसमें मतलब क्या, मतलब price क्या पड़ जाएगा? Different-different size का आएगा वो।)\n[65s] AGENT: Whatever you want.   (वो आप जो चाहे।)\n[66s] CUSTOMER: Yes. So how much will 8 mm and 12 mm cost us? And 16?   (हाँ। तो ये अपने को आठ mm और बारह mm कितने का पड़ जाएगा? और सोलह?)\n[69s] AGENT: Uh, I will also have to check with the plant once. Then I will be able to quote you.   (अह, मुझे भी एक बार plant से मैं check करना होगा। फिर मैं आपको quote कर पाऊंगा।)\n[72s] CUSTOMER: You can tell the tentative rate.   (Tentative rate तो बता सकते हैं।)\n[73s] AGENT: Yes yes, sure sure. I can tell the tentative rate.   (हाँ हाँ, sure sure. Tentative rate तो बता सकते हैं।)\n[75s] AGENT: I'll do one thing, I'll send my visiting card to your WhatsApp. You share the work order with me once. I will send that to the plant. Then I will get the rate from the plant, then I will share it with you. Okay?   (मैं आपको ना, अपना visiting card भेजता हूँ आपके WhatsApp पे। एक बार आप मुझे work order share कर दीजिये। मैं वो plant में भेजूंगा। फिर मुझे plant से rate आएगा, फिर मैं आपको share कर दूंगा। ठीक है?)\n[81s] CUSTOMER: Okay.\n[82s] AGENT: I have sent it to you on WhatsApp, okay? Please check it once.   (मैंने आपको भेज दिया WhatsApp पे, हाँ? एक बार check कर लीजियेगा आप।)\n[84s] CUSTOMER: Hmm.   (हम्म।)\n[85s] AGENT: Yes yes yes. Okay. Okay, thank you.   (हाँ हाँ हाँ। Okay. Okay, thank you.)\n[87s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
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  "audio_notes": "clear: Some background office noise is present on the customer's side but it does not significantly hinder transcription.",
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  "band": "green",
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  "band_language": "Hindi",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You missed a key opportunity for discovery. After confirming the end-use, you should have asked about their total monthly requirement, current suppliers, and payment terms to better qualify the lead and tailor your offer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
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  "mfg_flag": 0,
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  "supply_details": "Agent stated the need to check with the plant for pricing and dispatch, indicating it's not a local stockyard fulfillment.",
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  "agent_committed_date": null,
  "call_summary": "The customer, a power infrastructure company, inquired about 30-40 MT of TMT bars for a substation construction project in Angul, Odisha. The agent validated the requirement and confirmed it met the minimum truckload quantity for a plant dispatch. Instead of providing a price, the agent requested the customer's work order to get a formal quote from the plant and sent his contact details to proceed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You have probably given us a requirement for some TMT from our application.\", \"comment\": \"The agent correctly referenced the customer's submission on the application at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Yes, you need TMT in Odisha, right? ... In twelve, sixteen and eight mm? ... How many tons will it be now, first?\", \"comment\": \"Agent successfully revalidated product, location, sizes, and quantity, but did not ask for or confirm the delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the end application and missed all other discovery questions regarding monthly tonnage, current brands, and payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will get the rate from the plant, then I will share it with you. Okay?\", \"comment\": \"The agent did not give a price but committed to a clear process and timeline for providing one (after receiving the work order).\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"The agent did not pitch any other products or services.\", \"comment\": \"The agent correctly focused only on the customer's inbound request for TMT and did not waste time on an unnecessary pitch.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed a key opportunity for discovery. After confirming the end-use, you should have asked about their total monthly requirement, current suppliers, and payment terms to better qualify the lead and tailor your offer.\", \"segment_detected\": \"construction\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated the need to check with the plant for pricing and dispatch, indicating it's not a local stockyard fulfillment.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a power infrastructure company, inquired about 30-40 MT of TMT bars for a substation construction project in Angul, Odisha. The agent validated the requirement and confirmed it met the minimum truckload quantity for a plant dispatch. Instead of providing a price, the agent requested the customer's work order to get a formal quote from the plant and sent his contact details to proceed.\"}",
  "error": null,
  "latency_ms": 34258,
  "input_tokens": 4201,
  "output_tokens": 773,
  "created_at": "2026-09-03 09:26:25",
  "sentiment": "positive",
  "sentiment_score": 0.398,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 2,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.544,
  "agent_talk_sec": 46.5,
  "customer_talk_sec": 39.0,
  "dead_air_sec": 88.5,
  "longest_monologue_sec": 8.4,
  "agent_wpm": 322.6,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 20,
  "discovery_qs": 17,
  "words_agent": 250,
  "words_customer": 189,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178331245240",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.08,
      "end_s": 1.78,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.86,
      "end_s": 2.36,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.44,
      "end_s": 4.79,
      "text_en": "Yes, good morning. Rohit Mishra was speaking from JSW.",
      "text_native": "हाँ जी, good morning. रोहित मिश्रा बात कर रहा था JSW से।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.87,
      "end_s": 5.37,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 7.36,
      "text_en": "Uh, are you speaking from Voicepair Infra Private Limited?",
      "text_native": "अह, Voicepair Infra Private Limited से बात कर रहे हैं आप?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.44,
      "end_s": 7.84,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.92,
      "end_s": 11.88,
      "text_en": "You have probably given us a requirement for some TMT from our application. Yes, you need TMT in Odisha, right?",
      "text_native": "आपने शायद हमारे application से कुछ TMT की requirement दी है हमें। Yes, TMT आपको Odisha में चाहिए, right?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.96,
      "end_s": 14.76,
      "text_en": "Uh no no, TMT bar, our site is in Odisha, in Angul.",
      "text_native": "अह नहीं नहीं, TMT bar हमारी साईट है उड़ीसा में, अंगुल में।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.76,
      "end_s": 15.36,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "34972178331245240",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.44,
      "end_s": 17.58,
      "text_en": "So we need delivery there. Our site is running.",
      "text_native": "तो हमें वहां पे delivery चाहिए। हमारी साईट चल रही है।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 20.66,
      "text_en": "Okay. What is the purpose? Is it for some construction? What is the use?",
      "text_native": "Okay. क्या मतलब purpose क्या है? कुछ construction का है? क्या use है?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.66,
      "end_s": 25.26,
      "text_en": "Yes, we are building this OPTCL substation there, 220 KV. Ours is a power infrastructure company.",
      "text_native": "हाँ, वहां पे हम ये OPTCL का substation बना रहे हैं, 220 KV. हमारी power infrastructure कंपनी है।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.26,
      "end_s": 27.88,
      "text_en": "Okay. So is this on a contract basis or is this your own project?",
      "text_native": "Okay. तो ये contract base है या फिर ये आपका खुद का project है?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.88,
      "end_s": 29.8,
      "text_en": "No no, it's on a contract basis. We have been awarded a contract.",
      "text_native": "नहीं नहीं, contract base है। हमें contract मिला हुआ है।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 30.8,
      "text_en": "It's on a contract basis. Will there be a work order for this?",
      "text_native": "Contract base है। इसका work order होगा?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 31.78,
      "text_en": "Yes yes, we have the work order.",
      "text_native": "जी जी, work order है हमारे पास।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.78,
      "end_s": 35.38,
      "text_en": "Okay. And what will be the tonnage? In twelve, sixteen and eight mm? How many tons will it be now, first?",
      "text_native": "Okay. तो और ये कितना tonnage होगा? बारह, सोलह और आठ mm में? कितना ton होगा अभी first?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 17,
      "speaker": "customer",
      "start_s": 35.38,
      "end_s": 37.18,
      "text_en": "See, this we, we have a stage-wise requirement.",
      "text_native": "देखिये, ये हमें, हमें stage-wise requirement है।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 18,
      "speaker": "agent",
      "start_s": 37.18,
      "end_s": 37.68,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178331245240",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.68,
      "end_s": 42.68,
      "text_en": "Right now we have started excavation up to the foundation level. Sometimes we need it for raft etc. So if you want, can you note down the quantity?",
      "text_native": "अभी तो हम foundation level तक excavation स्टार्ट किये हैं। कभी हमको raft वगेरा के लिए चाहिए। तो आप चाहे तो quantity note कर सकते हैं क्या?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.68,
      "end_s": 43.18,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 21,
      "speaker": "customer",
      "start_s": 43.18,
      "end_s": 44.46,
      "text_en": "Can you note down the quantity?",
      "text_native": "आप note कर सकते हैं quantity?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 22,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 47.98,
      "text_en": "Uh see, your, what is your total quantity? I mean, for the whole project?",
      "text_native": "अह देखिये, आपका, आपका total quantity कितना है? मतलब पूरे project का?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 23,
      "speaker": "customer",
      "start_s": 48.06,
      "end_s": 51.58,
      "text_en": "No, total, no, the quantity for the whole work, you can assume it will be 30 metric tons.",
      "text_native": "नहीं, total, नहीं, पूरे work का quantity तो ये मान के चलो आप की 30 metric ton होगा।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 24,
      "speaker": "agent",
      "start_s": 51.58,
      "end_s": 52.08,
      "text_en": "30?",
      "text_native": "30?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 25,
      "speaker": "customer",
      "start_s": 52.08,
      "end_s": 53.76,
      "text_en": "Yes, 30. 30 to 40 metric tons.",
      "text_native": "हाँ, 30. 30 to 40 metric ton."
    },
    {
      "ucid": "34972178331245240",
      "idx": 26,
      "speaker": "agent",
      "start_s": 53.76,
      "end_s": 57.36,
      "text_en": "Okay. See, minimum in Odisha, I will have to do one truckload. Only then is it possible from the plant.",
      "text_native": "अच्छा। Minimum देखिये उड़ीसा में तो मुझे एक गाड़ी तो करना ही होगा। तभी वो plant से possible है।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 27,
      "speaker": "customer",
      "start_s": 57.36,
      "end_s": 59.16,
      "text_en": "So still, I mean, how much will one truckload of yours be?",
      "text_native": "तो फिर भी मतलब, आपका एक गाड़ी कितने का होगा?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 28,
      "speaker": "agent",
      "start_s": 59.16,
      "end_s": 61.2,
      "text_en": "One truckload is that, twenty to forty tons, it's of thirty-two tons.",
      "text_native": "एक गाड़ी वही बीस से चालीस ton, बत्तीस ton का होता है।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 29,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 64.78,
      "text_en": "Yes, so if it's thirty-thirty two tons, then what, I mean, what will be the price? It will come in different-different sizes.",
      "text_native": "हाँ, तो तीस-बत्तीस ton है तो इसमें मतलब क्या, मतलब price क्या पड़ जाएगा? Different-different size का आएगा वो।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 30,
      "speaker": "agent",
      "start_s": 64.78,
      "end_s": 65.58,
      "text_en": "Whatever you want.",
      "text_native": "वो आप जो चाहे।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 31,
      "speaker": "customer",
      "start_s": 65.58,
      "end_s": 68.68,
      "text_en": "Yes. So how much will 8 mm and 12 mm cost us? And 16?",
      "text_native": "हाँ। तो ये अपने को आठ mm और बारह mm कितने का पड़ जाएगा? और सोलह?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 32,
      "speaker": "agent",
      "start_s": 68.68,
      "end_s": 71.68,
      "text_en": "Uh, I will also have to check with the plant once. Then I will be able to quote you.",
      "text_native": "अह, मुझे भी एक बार plant से मैं check करना होगा। फिर मैं आपको quote कर पाऊंगा।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 33,
      "speaker": "customer",
      "start_s": 71.68,
      "end_s": 72.8,
      "text_en": "You can tell the tentative rate.",
      "text_native": "Tentative rate तो बता सकते हैं।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 34,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 74.78,
      "text_en": "Yes yes, sure sure. I can tell the tentative rate.",
      "text_native": "हाँ हाँ, sure sure. Tentative rate तो बता सकते हैं।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 35,
      "speaker": "agent",
      "start_s": 74.78,
      "end_s": 81.18,
      "text_en": "I'll do one thing, I'll send my visiting card to your WhatsApp. You share the work order with me once. I will send that to the plant. Then I will get the rate from the plant, then I will share it with you. Okay?",
      "text_native": "मैं आपको ना, अपना visiting card भेजता हूँ आपके WhatsApp पे। एक बार आप मुझे work order share कर दीजिये। मैं वो plant में भेजूंगा। फिर मुझे plant से rate आएगा, फिर मैं आपको share कर दूंगा। ठीक है?"
    },
    {
      "ucid": "34972178331245240",
      "idx": 36,
      "speaker": "customer",
      "start_s": 81.18,
      "end_s": 81.68,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178331245240",
      "idx": 37,
      "speaker": "agent",
      "start_s": 81.68,
      "end_s": 84.18,
      "text_en": "I have sent it to you on WhatsApp, okay? Please check it once.",
      "text_native": "मैंने आपको भेज दिया WhatsApp पे, हाँ? एक बार check कर लीजियेगा आप।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 38,
      "speaker": "customer",
      "start_s": 84.18,
      "end_s": 84.68,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178331245240",
      "idx": 39,
      "speaker": "agent",
      "start_s": 84.68,
      "end_s": 86.68,
      "text_en": "Yes yes yes. Okay. Okay, thank you.",
      "text_native": "हाँ हाँ हाँ। Okay. Okay, thank you."
    },
    {
      "ucid": "34972178331245240",
      "idx": 40,
      "speaker": "customer",
      "start_s": 86.68,
      "end_s": 87.78,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178331245240",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "You have probably given us a requirement for some TMT from our application.",
      "comment": "The agent correctly referenced the customer's submission on the application at the start of the call."
    },
    {
      "ucid": "34972178331245240",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "Yes, you need TMT in Odisha, right? ... In twelve, sixteen and eight mm? ... How many tons will it be now, first?",
      "comment": "Agent successfully revalidated product, location, sizes, and quantity, but did not ask for or confirm the delivery timeline."
    },
    {
      "ucid": "34972178331245240",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about the end application and missed all other discovery questions regarding monthly tonnage, current brands, and payment terms."
    },
    {
      "ucid": "34972178331245240",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will get the rate from the plant, then I will share it with you. Okay?",
      "comment": "The agent did not give a price but committed to a clear process and timeline for providing one (after receiving the work order)."
    },
    {
      "ucid": "34972178331245240",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "The agent did not pitch any other products or services.",
      "comment": "The agent correctly focused only on the customer's inbound request for TMT and did not waste time on an unnecessary pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}