Call 34972178308107110 2026-07-03 · sudeeps · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Ringing_NoResponse | full conversation 18 turns, clean transcript (0% inaudible) | Marathi | 18 | customer_led (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed location (Amravati) and a partial spec (HR, 1.6), which is 2/5 fields, below the 'partial' threshold of 3.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked after the customer stated they had no current requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent mentioned competitive prices and availability but did not commit to a specific price or a timeline to provide one.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, your company was registered on our portal for Amravati.
No unnecessary re-pitching
Right now, the prices that we have for HR material are very competitive, and all running SKUs are readily available with us.
Summary
The agent contacted a lead from a portal registration. The customer, from an agro-industries company, stated they had no immediate requirement for HR steel. The agent mentioned competitive pricing and stock availability before agreeing to send details via WhatsApp, ending the call without a confirmed future requirement.
Coaching
When a customer says they have no current need, attempt at least one soft discovery question for future context (e.g., 'For future reference, what is your end application?') before ending the call.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, your company was registered on our portal for Amravati. The agent correctly referenced the customer's portal registration at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
Agent only confirmed location (Amravati) and a partial spec (HR, 1.6), which is 2/5 fields, below the 'partial' threshold of 3. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent mentioned competitive prices and availability but did not commit to a specific price or a timeline to provide one. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Right now, the prices that we have for HR material are very competitive, and all running SKUs are readily available with us. Agent correctly reinforced only two relevant advantages (price, availability) without re-pitching the entire portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.801 heavy | 26.6s | 6.6s | 39.8s | 6.2s | 284.2 | 0 | 9 | 9 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello
हॅलो
agent
1.5s
Uh, is this Sunil sir speaking? From Jadhav Agro Industries?
अ सुनील सर बोलताय का? जाधव ऍग्रो इंडस्ट्रीज मधनं?
customer
4.1s
Yes, speak.
बोला ना
agent
4.9s
Hello Sunil sir. This is Sudeep speaking from JSW One.
सुनील साहेब नमस्कार. सुदीप बोलतोय सर JSW One मधनं.
customer
7.7s
Hello, speak sir.
नमस्कार, बोला सर.
agent
8.9s
Sir, your company was registered on our portal for Amravati. I had called regarding your steel purchase, sir.
सर हे कंपनी रजिस्टर्ड होती तुमची आमच्या पोर्टलवर अमरावतीसाठी. तुमच्या स्टील खरेदीच्या संदर्भात फोन केला होता सर मी.
customer
13.5s
Hmm.
हम्म.
agent
14.2s
Do you have any planning for procurement now, sir? Do you need material? In HR, in 1.6?
आता काय प्लॅनिंग आहे का सर प्रोक्युरमेंटची? लागणार आहे का मटेरियल? HR मध्ये 1.6 मध्ये?
customer
19.2s
No, not right now.
नाही सध्या तर नाहीये.
agent
20.6s
What are you saying?
काय बोलताय?
customer
21.4s
No, not needed right now, sir.
नाही सध्या नको सर.
agent
22.7s
No order right now. Okay. By when can an inquiry go live? Any estimate?
ऑर्डर नाहीये आता सध्या. ओके. कधीपर्यंत इन्क्वायरी लाईव्ह होऊ शकते? अंदाजा?
customer
26.2s
Nothing right now, sir. I will tell you if there is anything.
सध्या काही नाही सर, सांगतो तुम्हाला काही.
agent
28.3s
Alright, okay. Right now, the prices that we have for HR material are very competitive, and all running SKUs are readily available with us. That's why I thought I'd connect with you once.
बरं ठीक आहे. सध्या एकदम आपली प्राईजेस जी चालल्या आहेत ना सर HR मटेरियलची खूप कॉम्पिटिटिव्ह प्राईजेस चालल्या आहेत आणि सगळे रनिंग एसकेयुज आपल्याकडे रेडीली अवेलेबल असतात. म्हणून म्हटलं तुमच्याशी एकदा कनेक्ट करून घेऊ.
customer
34.8s
Yes.
हो.
agent
35.6s
Alright, okay. I will WhatsApp you the details. Let me know if there is anything. Okay?
बरं ठीक आहे. मी डिटेल्स WhatsApp करतो तुम्हाला. काय असेल तर कळवा मग. ओके?
customer
38.6s
Yes.
हो.
agent
39.3s
Okay. Thank you.
चालेल. थँक्यू.