{ "ucid": "34972178308107110", "call_date": "2026-07-03", "start_time": "2026-07-03 17:47:51", "end_time": "2026-07-03 17:49:04", "duration_sec": 73, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "Ringing_NoResponse", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe02f186292c5b536015b9bcfc9c21298.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "UserHangup", "excel_row": 43, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"3735\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"97f7b078e4ac39cdb5f0685f2025f14d/13795191537729326176\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"आलाव\",\"channel\":0,\"start\":1.199875,\"end\":1.999875},{\"transcript\":\"चुनेल तर बोलतायका जाद रायकरो इंड शिप मनं\",\"channel\":0,\"start\":2.799875,\"end\":6.199875},{\"transcript\":\"मल्हानास\",\"channel\":1,\"start\":6.399875,\"end\":7.199875},{\"transcript\":\"तनी का नमस्कार कधी बोलतोव तर जेएसटब्ल्यु वन मनना\",\"channel\":0,\"start\":7.599875,\"end\":11.199875},{\"transcript\":\"नवान चामूवाे\",\"channel\":1,\"start\":10.599875,\"end\":12.599875},{\"transcript\":\"सराहे कंपनी रजिशशडोली तुमसी नांमच्य पोटलवार अमरावाती साठी तुमच्या स्कीलकरेली चे कंधरबार फोन केला वता तरमे\",\"channel\":0,\"start\":12.999875,\"end\":20.399875},{\"transcript\":\"बा\",\"channel\":1,\"start\":17.799875,\"end\":18.399875},{\"transcript\":\"अ\",\"channel\":1,\"start\":20.799875,\"end\":21.399875},{\"transcript\":\"आताा प्लॅनिंग आाहे कसर प्रोपर मची लागनारेका मठेर्याल चार मध्ये वन पॉन सेकमधे\",\"channel\":0,\"start\":21.799875,\"end\":27.199875},{\"transcript\":\"नाईट भरता कधी ये\",\"channel\":1,\"start\":28.599875,\"end\":29.799875},{\"transcript\":\"टा बूलजा\",\"channel\":0,\"start\":30.599875,\"end\":31.599875},{\"transcript\":\"नवी सब्ा नको कर\",\"channel\":1,\"start\":31.999875,\"end\":33.199875},{\"transcript\":\"ऑडरनयात तध्याव पे कधी पर्यंत इंग्वाडी लाइवहू शकते अंदाजा\",\"channel\":0,\"start\":33.999875,\"end\":38.399875},{\"transcript\":\"पध्या कीह थांतो हब\",\"channel\":1,\"start\":38.799875,\"end\":40.599875},{\"transcript\":\"भराती कातात गामपली प्राइजेस ची ताल्यातनात र्याचार मटर च्या कु कॉपरेटी प्राइसस थाल्यास आणि चा गरराणि न्किवज अपलया कडया रेडेलं अवेलेबल लगतात मनुनमडला तुमतेा शेदा कनयाच करूनते\",\"channel\":0,\"start\":40.999875,\"end\":50.999875},{\"transcript\":\"इिसी गा कू करना ाख\",\"channel\":1,\"start\":49.399875,\"end\":50.999875},{\"transcript\":\"बराठी एमडीटल पोर्सा पर्त तुमहाला का अचलत कळवाकौठ्या ाल थॅंकयू\",\"channel\":0,\"start\":51.799875,\"end\":57.389875},{\"transcript\":\"पिस करन अ\",\"channel\":1,\"start\":54.199875,\"end\":56.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178308107110,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178308107110,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 17:47:51\",\"EndTime\":\"2026-07-03 17:49:04\",\"CallDuration\":\"00:01:13\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Ringing_NoResponse\",\"AgentName\":\"sudeeps\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe02f186292c5b536015b9bcfc9c21298.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 17:47:51\",\"CallEndTime\":\"2026-07-03 17:49:04\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178308107110__DIAe02f186292c5b536015b9bcfc9c21298.mp3", "audio_bytes": 173448, "audio_status": "ok", "audio_error": null, "excel_turn_count": 18, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 57.816, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (हॅलो)\n[2s] AGENT: Uh, is this Sunil sir speaking? From Jadhav Agro Industries? (अ सुनील सर बोलताय का? जाधव ऍग्रो इंडस्ट्रीज मधनं?)\n[4s] CUSTOMER: Yes, speak. (बोला ना)\n[5s] AGENT: Hello Sunil sir. This is Sudeep speaking from JSW One. (सुनील साहेब नमस्कार. सुदीप बोलतोय सर JSW One मधनं.)\n[8s] CUSTOMER: Hello, speak sir. (नमस्कार, बोला सर.)\n[9s] AGENT: Sir, your company was registered on our portal for Amravati. I had called regarding your steel purchase, sir. (सर हे कंपनी रजिस्टर्ड होती तुमची आमच्या पोर्टलवर अमरावतीसाठी. तुमच्या स्टील खरेदीच्या संदर्भात फोन केला होता सर मी.)\n[14s] CUSTOMER: Hmm. (हम्म.)\n[14s] AGENT: Do you have any planning for procurement now, sir? Do you need material? In HR, in 1.6? (आता काय प्लॅनिंग आहे का सर प्रोक्युरमेंटची? लागणार आहे का मटेरियल? HR मध्ये 1.6 मध्ये?)\n[19s] CUSTOMER: No, not right now. (नाही सध्या तर नाहीये.)\n[21s] AGENT: What are you saying? (काय बोलताय?)\n[21s] CUSTOMER: No, not needed right now, sir. (नाही सध्या नको सर.)\n[23s] AGENT: No order right now. Okay. 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From Jadhav Agro Industries?", "text_native": "अ सुनील सर बोलताय का? जाधव ऍग्रो इंडस्ट्रीज मधनं?" }, { "ucid": "34972178308107110", "idx": 2, "speaker": "customer", "start_s": 4.1, "end_s": 4.6, "text_en": "Yes, speak.", "text_native": "बोला ना" }, { "ucid": "34972178308107110", "idx": 3, "speaker": "agent", "start_s": 4.9, "end_s": 7.4, "text_en": "Hello Sunil sir. This is Sudeep speaking from JSW One.", "text_native": "सुनील साहेब नमस्कार. सुदीप बोलतोय सर JSW One मधनं." }, { "ucid": "34972178308107110", "idx": 4, "speaker": "customer", "start_s": 7.7, "end_s": 8.7, "text_en": "Hello, speak sir.", "text_native": "नमस्कार, बोला सर." }, { "ucid": "34972178308107110", "idx": 5, "speaker": "agent", "start_s": 8.9, "end_s": 13.0, "text_en": "Sir, your company was registered on our portal for Amravati. I had called regarding your steel purchase, sir.", "text_native": "सर हे कंपनी रजिस्टर्ड होती तुमची आमच्या पोर्टलवर अमरावतीसाठी. तुमच्या स्टील खरेदीच्या संदर्भात फोन केला होता सर मी." }, { "ucid": "34972178308107110", "idx": 6, "speaker": "customer", "start_s": 13.5, "end_s": 13.8, "text_en": "Hmm.", "text_native": "हम्म." }, { "ucid": "34972178308107110", "idx": 7, "speaker": "agent", "start_s": 14.2, "end_s": 18.2, "text_en": "Do you have any planning for procurement now, sir? Do you need material? In HR, in 1.6?", "text_native": "आता काय प्लॅनिंग आहे का सर प्रोक्युरमेंटची? लागणार आहे का मटेरियल? HR मध्ये 1.6 मध्ये?" }, { "ucid": "34972178308107110", "idx": 8, "speaker": "customer", "start_s": 19.2, "end_s": 20.2, "text_en": "No, not right now.", "text_native": "नाही सध्या तर नाहीये." }, { "ucid": "34972178308107110", "idx": 9, "speaker": "agent", "start_s": 20.6, "end_s": 21.1, "text_en": "What are you saying?", "text_native": "काय बोलताय?" }, { "ucid": "34972178308107110", "idx": 10, "speaker": "customer", "start_s": 21.4, "end_s": 22.3, "text_en": "No, not needed right now, sir.", "text_native": "नाही सध्या नको सर." }, { "ucid": "34972178308107110", "idx": 11, "speaker": "agent", "start_s": 22.7, "end_s": 25.9, "text_en": "No order right now. Okay. By when can an inquiry go live? Any estimate?", "text_native": "ऑर्डर नाहीये आता सध्या. ओके. कधीपर्यंत इन्क्वायरी लाईव्ह होऊ शकते? अंदाजा?" }, { "ucid": "34972178308107110", "idx": 12, "speaker": "customer", "start_s": 26.2, "end_s": 28.0, "text_en": "Nothing right now, sir. I will tell you if there is anything.", "text_native": "सध्या काही नाही सर, सांगतो तुम्हाला काही." }, { "ucid": "34972178308107110", "idx": 13, "speaker": "agent", "start_s": 28.3, "end_s": 34.5, "text_en": "Alright, okay. Right now, the prices that we have for HR material are very competitive, and all running SKUs are readily available with us. That's why I thought I'd connect with you once.", "text_native": "बरं ठीक आहे. सध्या एकदम आपली प्राईजेस जी चालल्या आहेत ना सर HR मटेरियलची खूप कॉम्पिटिटिव्ह प्राईजेस चालल्या आहेत आणि सगळे रनिंग एसकेयुज आपल्याकडे रेडीली अवेलेबल असतात. म्हणून म्हटलं तुमच्याशी एकदा कनेक्ट करून घेऊ." }, { "ucid": "34972178308107110", "idx": 14, "speaker": "customer", "start_s": 34.8, "end_s": 35.1, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "34972178308107110", "idx": 15, "speaker": "agent", "start_s": 35.6, "end_s": 38.5, "text_en": "Alright, okay. I will WhatsApp you the details. Let me know if there is anything. Okay?", "text_native": "बरं ठीक आहे. मी डिटेल्स WhatsApp करतो तुम्हाला. काय असेल तर कळवा मग. ओके?" }, { "ucid": "34972178308107110", "idx": 16, "speaker": "customer", "start_s": 38.6, "end_s": 39.0, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "34972178308107110", "idx": 17, "speaker": "agent", "start_s": 39.3, "end_s": 40.2, "text_en": "Okay. Thank you.", "text_native": "चालेल. थँक्यू." } ], "steps": [ { "ucid": "34972178308107110", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, your company was registered on our portal for Amravati.", "comment": "The agent correctly referenced the customer's portal registration at the start of the call." }, { "ucid": "34972178308107110", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "Agent only confirmed location (Amravati) and a partial spec (HR, 1.6), which is 2/5 fields, below the 'partial' threshold of 3." }, { "ucid": "34972178308107110", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked after the customer stated they had no current requirement." }, { "ucid": "34972178308107110", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent mentioned competitive prices and availability but did not commit to a specific price or a timeline to provide one." }, { "ucid": "34972178308107110", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Right now, the prices that we have for HR material are very competitive, and all running SKUs are readily available with us.", "comment": "Agent correctly reinforced only two relevant advantages (price, availability) without re-pitching the entire portfolio." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }