Call 34972178308011670 2026-07-03 · sudeeps · 0:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 9 turns, clean transcript (0% inaudible) | Marathi | 9 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly impact transcription clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission, making the opening sound like a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer deferred the call before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sanjay sir, hello, this is Sudeep speaking from JSW One.
Summary
The agent introduced themself to the customer from Shivani Industries. The customer immediately stated they were in a meeting and would call back in half an hour. The agent agreed and provided instructions to call back on a number they would send via WhatsApp.
Coaching
When the customer is busy, your opener is critical. Acknowledge their platform submission immediately to show you're not cold-calling and are respecting their time.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge the customer's platform submission, making the opening sound like a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer deferred the call before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before price or timeline could be discussed or a closure attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sanjay sir, hello, this is Sudeep speaking from JSW One. The agent did not re-pitch the portfolio in the brief time available. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.619 | 8.6s | 5.3s | 25.1s | 3.4s | 244.2 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
customer
1.6s
Yes.
हा जी.
agent
2.0s
Hello, is this Sanjay sir speaking from Shivani Industries?
हॅलो, संजय सर बोलताय का शिवानी इंडस्ट्रीज मधनं?
customer
4.6s
Who is speaking?
कोण बोलतंय?
agent
5.5s
Sanjay sir, hello, this is Sudeep speaking from JSW One.
संजय सर नमस्कार, सुदीप बोलतोय JSW One मधनं.
customer
8.1s
Speak, but sir I am in a meeting, I will call you back in half an hour.
बोला, पण सर मी एक मिटिंग मध्ये आहे, मी तुम्हाला एक अर्ध्या तासांनी परत फोन करतो.
agent
11.5s
I will WhatsApp you, call on that number sir, okay? This is a system number.
मी WhatsApp करायला ना त्या नंबरवर फोन करा सर, ओके? हा सिस्टमचा नंबर आहे.
customer
15.0s
Okay okay.
agent
15.6s
Okay.
ठीक आहे.