{
  "ucid": "34972178308011670",
  "call_date": "2026-07-03",
  "start_time": "2026-07-03 17:31:56",
  "end_time": "2026-07-03 17:32:35",
  "duration_sec": 39,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
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  "customer_status": "answered",
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  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2018\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"a2c41a22b24cf4b380acd36f9cc0e65e/13640875818740340875\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"आलाव\",\"channel\":0,\"start\":1.599875,\"end\":2.599875},{\"transcript\":\"अज\",\"channel\":1,\"start\":2.599875,\"end\":3.399875},{\"transcript\":\"आला हउ संजंगर बोलतयाका तिमाने ंडस्चेज थाणजा\",\"channel\":0,\"start\":4.199875,\"end\":7.199875},{\"transcript\":\"फो कर\",\"channel\":1,\"start\":5.199875,\"end\":8.399875},{\"transcript\":\"पंजसानमत कारचु धी बोलतवरे जेस टब्ल्यु वन मनदा\",\"channel\":0,\"start\":8.799875,\"end\":11.799875},{\"transcript\":\"बोलापामेटिंग लात रोद्ध कवालईचा अर्बा जिसे करू को\",\"channel\":1,\"start\":12.199875,\"end\":16.599875},{\"transcript\":\"आहेगम प्लीज\",\"channel\":0,\"start\":13.399875,\"end\":14.599875},{\"transcript\":\"नय वॉ ऑफ करलना जया नंबर वर कोणगरात  हतिस्थम चा नंबर\",\"channel\":0,\"start\":16.999875,\"end\":20.999875},{\"transcript\":\"टन र का बराचो\",\"channel\":1,\"start\":19.599875,\"end\":21.789875},{\"transcript\":\"पे कर\",\"channel\":0,\"start\":21.199875,\"end\":23.02}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178308011670,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178308011670,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 17:31:56\",\"EndTime\":\"2026-07-03 17:32:35\",\"CallDuration\":\"00:00:39\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Call_back_later\",\"AgentName\":\"sudeeps\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3bb669ac5835af4bfbf825da5c0f63cd.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 17:31:56\",\"CallEndTime\":\"2026-07-03 17:32:35\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] CUSTOMER: Yes.   (हा जी.)\n[2s] AGENT: Hello, is this Sanjay sir speaking from Shivani Industries?   (हॅलो, संजय सर बोलताय का शिवानी इंडस्ट्रीज मधनं?)\n[5s] CUSTOMER: Who is speaking?   (कोण बोलतंय?)\n[6s] AGENT: Sanjay sir, hello, this is Sudeep speaking from JSW One.   (संजय सर नमस्कार, सुदीप बोलतोय JSW One मधनं.)\n[8s] CUSTOMER: Speak, but sir I am in a meeting, I will call you back in half an hour.   (बोला, पण सर मी एक मिटिंग मध्ये आहे, मी तुम्हाला एक अर्ध्या तासांनी परत फोन करतो.)\n[12s] AGENT: I will WhatsApp you, call on that number sir, okay? This is a system number.   (मी WhatsApp करायला ना त्या नंबरवर फोन करा सर, ओके? हा सिस्टमचा नंबर आहे.)\n[15s] CUSTOMER: Okay okay.\n[16s] AGENT: Okay.   (ठीक आहे.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but does not significantly impact transcription clarity.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
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  "status": "ok",
  "model": "gemini-2.5-pro",
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  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When the customer is busy, your opener is critical. Acknowledge their platform submission immediately to show you're not cold-calling and are respecting their time.",
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  "segment_detected": "unknown",
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  "geo_flag": 0,
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  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
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  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself to the customer from Shivani Industries. The customer immediately stated they were in a meeting and would call back in half an hour. The agent agreed and provided instructions to call back on a number they would send via WhatsApp.",
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  "created_at": "2026-09-03 09:25:51",
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  "sentiment_score": 0.34,
  "sentiment_confidence": "high",
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  "objection_phrases": "[]",
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  "customer_talk_sec": 5.3,
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  "customer_turns": 5,
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      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.33,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178308011670",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.56,
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      "text_en": "Yes.",
      "text_native": "हा जी."
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      "ucid": "34972178308011670",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.0,
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      "text_en": "Hello, is this Sanjay sir speaking from Shivani Industries?",
      "text_native": "हॅलो, संजय सर बोलताय का शिवानी इंडस्ट्रीज मधनं?"
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    {
      "ucid": "34972178308011670",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.63,
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      "text_native": "कोण बोलतंय?"
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      "text_native": "संजय सर नमस्कार, सुदीप बोलतोय JSW One मधनं."
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      "text_native": "बोला, पण सर मी एक मिटिंग मध्ये आहे, मी तुम्हाला एक अर्ध्या तासांनी परत फोन करतो."
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      "idx": 6,
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      "start_s": 11.54,
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      "text_en": "I will WhatsApp you, call on that number sir, okay? This is a system number.",
      "text_native": "मी WhatsApp करायला ना त्या नंबरवर फोन करा सर, ओके? हा सिस्टमचा नंबर आहे."
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      "idx": 7,
      "speaker": "customer",
      "start_s": 15.0,
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      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
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      "idx": 8,
      "speaker": "agent",
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      "text_en": "Okay.",
      "text_native": "ठीक आहे."
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      "ucid": "34972178308011670",
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge the customer's platform submission, making the opening sound like a cold call."
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      "earned": 0.0,
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      "evidence": "",
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      "ucid": "34972178308011670",
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      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sanjay sir, hello, this is Sudeep speaking from JSW One.",
      "comment": "The agent did not re-pitch the portfolio in the brief time available."
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}