Call 34972178307992560 2026-07-03 · Abdul Ansari · 3:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 48 turns, clean transcript (2% inaudible) | Hindi | 48 | customer_led (campaign_name:medium) |
Audio: noisy: There is significant background chatter from other people talking, which sometimes makes it difficult to clearly hear the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +0/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent failed to revalidate any of the required fields (product/grade, width, quantity, timeline) and only discussed thickness because the customer brought it up.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent initiated a general inquiry instead of acknowledging a specific platform submission as per the customer-led flow.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Closure with price & timeline
The agent gave a non-committal base price without confirming stock or a delivered location, and deferred the actual quote to WhatsApp instead of attempting to close.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
No unnecessary re-pitching
Okay, you give me an inquiry, I will do it, sir. Give the inquiry, I will check once, okay?
Summary
The customer, a trader from Jewar, inquired about the price for 2.5mm HR steel. The agent provided a base price but struggled to confirm a serviceable delivery location, causing confusion between Ghaziabad, Faridabad, and Bulandshahr. After some light discovery, the call ended with the agent promising to send a quotation via WhatsApp once the customer provided their full requirement.
Coaching
When the customer has a logistical question you can't answer, park it, complete the full requirement validation (product, quantity, timeline), and then commit to finding the location answer offline.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Do you have any requirements, sir, in steel, in HR, CR? The agent initiated a general inquiry instead of acknowledging a specific platform submission as per the customer-led flow. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent failed to revalidate any of the required fields (product/grade, width, quantity, timeline) and only discussed thickness because the customer brought it up. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | Where do you get the material from now? The agent successfully asked about current suppliers and got a partial answer on the customer's end application ('strip का भी काम है'), meeting the threshold for 'partial'. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I will send you the quotation, okay? The agent gave a non-committal base price without confirming stock or a delivered location, and deferred the actual quote to WhatsApp instead of attempting to close. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, you give me an inquiry, I will do it, sir. Give the inquiry, I will check once, okay? The agent did not perform any unnecessary re-pitching and focused on the customer's stated need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.433 | 37.5s | 49.1s | 132.4s | 5.7s | 360.0 | 0 | 24 | 24 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello.
agent
6.2s
Hello.
customer
7.3s
Yes sir, hello.
हां जी सर नमस्कार।
agent
8.1s
Hello. Hello sir, please speak.
Hello. नमस्कार सर जी बोलिए।
agent
9.0s
This is Abdul speaking, sir, from JSW.
अब्दुल बात कर रहा हूं सर JSW से।
customer
10.9s
Yes, yes.
जी जी।
agent
11.9s
Asha Trader is your company, right?
आशा ट्रेडर आपकी कंपनी है ना?
customer
13.8s
Yes.
हां जी।
agent
14.7s
Do you have any requirements, sir, in steel, in HR, CR?
आपको कुछ रिक्वायरमेंट वगेरह सर स्टील में HR CR में?
customer
17.4s
We have requirements in HR.
HR में रिक्वायरमेंट रहती है अपनी।
agent
19.1s
Okay, so do you have any requirement at the moment?
अच्छा तो अभी कुछ फिलहाल रिक्वायरमेंट है?
customer
20.9s
I have just ordered it for now. What is the rate for 2.5 mm?
अभी मैंने मंगाई है फिलहाल में। इसका ढाई mm का क्या रेट है?
agent
24.1s
58.
customer
25.1s
The rate is 58, sir?
58 का रेट चल रहा है सर?
agent
26.0s
58.
customer
27.3s
58. Where will you provide the material from, sir?
58. आप कहां से माल प्रोवाइड कराएंगे सर?
agent
30.5s
Ghaziabad.
गाजियाबाद।
customer
31.8s
Ghaziabad is not on our side, it's far.
गाजियाबाद तो हमारे साइड नहीं है, दूर पड़ता है।
agent
33.9s
Faridabad?
फरीदाबाद?
customer
34.9s
Faridabad
फरीदाबाद
agent
35.8s
I'll check once, sir. If it's available, I'll get it done, okay?
मैं चेक कर लेता हूं सर एक बार अगर होगा तो मैं करा देता हूं ठीक है।
customer
38.0s
Whatever is nearby. I spoke once with a sir from JSW. He was telling me, he said sir, he was telling me his order.
Nearby जो भी चीज हो। एक दफा मेरी बात हुई थी JSW में उन सर से। वो बता रहे थे, बोले जी सर, वो बता रहे थे वो अपना आर्डर।
agent
42.2s
From Faridabad?
फरीदाबाद से?
customer
43.3s
Hmm. No, he was saying Bulandshahr. Bulandshahr or Sikandrabad.
हम्म। नहीं, बुलंदशहर बता रहे थे। बुलंदशहर या सिकंदराबाद।
agent
45.3s
Yes, yes, the warehouse is in Ghaziabad, in Bulandshahr. In Bulandshahr, Ghaziabad.
हां हां, गाजियाबाद तो बुलंदशहर में रहा है वेयरहाउस। बुलंदशहर, गाजियाबाद में।
customer
48.2s
No, no, Bulandshahr is separate, Ghaziabad is separate. Tell me, where will be nearby for you.
नहीं नहीं, बुलंदशहर अलग है, गाजियाबाद अलग है। अपना तुम nearby किधर पड़ेगा मुझे ये बताइए।
agent
51.1s
The Loha Mandi in Bulandshahr, right? Bulandshahr Loha Mandal, Loha Mandi.
बुलंदशहर जो लोहा मंडी है ना, बुलंदशहर लोहा मंडल, लोहा मंडी।
customer
53.9s
Ghaziabad Loha Mandi will be far.
गाजियाबाद लोहा मंडी तो दूर पड़ेगी।
agent
55.8s
In Ghaziabad, there is Bulandshahr now, in Bulandshahr.
गाजियाबाद में बुलंदशहर अभी है, बुलंदशहर में।
customer
57.5s
In Bulandshahr, which place is yours?
बुलंदशहर में कौन सी जगह अपना?
agent
58.9s
I'll have to get the proper exact location from the team, sir, but I am speaking from Mumbai. If it's available, I'll get it done. If you have any requirement, please tell me.
ये प्रॉपर एग्जैक्ट लेना पड़ेगा सर टीम से मुझे, बट मुंबई से मैं बात कर रहा हूं। होगा तो करा दूंगा, आपको कुछ रिक्वायरमेंट हो तो बताइए ना।
customer
62.6s
The requirement will be there, sir. We need material every week.
रिक्वायरमेंट तो हो जाएगी सर, हमारे तो हफ्ते में चाहिए रहता है माल।
agent
65.1s
Hmm. Where do you get the material from now, from Tata?
हम्म। अभी आप कहां से लेते हैं माल, Tata से?
customer
66.8s
What?
हैं?
agent
67.6s
Where do you get the material from now?
आप कहां से माल लेते हैं अभी?
customer
69.1s
We take from Tata, we also take from this JSW, and what's its name, this, mostly we... there's Jyoti Steel etc. in Faridabad, it's a very big, what's its name, this.
हम तो Tata से भी लेते हैं, इससे JSW से भी लेते हैं और क्या नाम है तुम्हारा, ये, ज्यादातर हम ज्योति स्टील वगैरह ये है ना फरीदाबाद में, बहुत बड़ी वो क्या नाम है ये।
agent
75.2s
Yes, there is a warehouse in Faridabad too, from Faridabad, we will get you the material from Faridabad.
हां, फरीदाबाद में भी है वेयरहाउस, फरीदाबाद से, फरीदाबाद से माल दिलवा देंगे आपको।
customer
77.5s
No, we are speaking from Jewar. Our firm is in Jewar. But what we have is, we also have work for strips.
नहीं, हम तो जेवर से बोल रहे हैं। हमारी फर्म जेवर में है। लेकिन हमारा क्या, हमारा स्ट्रिप का भी काम है।
agent
81.4s
Hmm, I understand.
हम्म, समझ रहा हूं।
customer
82.0s
So what we do is, most of our material... we have regular comings and goings to Faridabad daily. Hmm. For about twenty days a month, our work is from Faridabad. So that's why, if we need to arrange transport, it becomes easy for us there.
तो हम क्या करते हैं, ज्यादातर माल हमारा फरीदाबाद हमारा रेगुलर में आना जाना रहता है डेली। हम्म। लगभग महीने में बीस दिन का काम हमारे फरीदाबाद से है। तो इसलिए जैसे ट्रांसपोर्ट लगवाना हुआ तो हमारा आसानी हो जाती है उधर।
agent
90.6s
It will be done, sir. I will give it from the Faridabad location.
हो जाएगा सर, फरीदाबाद लोकेशन से मैं दे दूंगा।
customer
92.9s
Give it from Faridabad, or else tell us from Bulandshahr.
फरीदाबाद से दो या फिर हमें बुलंदशहर से बताओ आप।
agent
95.6s
Okay, you give me an inquiry, I will do it, sir. Give the inquiry, I will check once, okay?
ठीक है, आप मुझे एक इंक्वायरी दीजिए, मैं कर लेता हूं सर। इंक्वायरी दे दीजिए, मैं एक बार चेक कर लेता हूं, ठीक है?
customer
98.2s
You, you call me from your personal number so that I can also call you back.
आप, आप मुझे, आप अपने पर्सनल नंबर से कॉल करिए जिससे कि बैक कॉल में भी आपको कॉल कर सकूं।
agent
101.4s
I'll send you the number on WhatsApp, on WhatsApp, I'm WhatsApping it, okay? Send the inquiry on WhatsApp, proper with length, thickness. I will send you the quotation, okay?
मैं आपको WhatsApp में, WhatsApp में नंबर, WhatsApp कर दे रहा हूं, ठीक है? WhatsApp में इंक्वायरी भेजिए, प्रॉपर विथ लेंथ, थिकनेस। मैं आपको कोटेशन भेजता हूं, ठीक है?
customer
107.5s
Okay.
ठीक।
agent
108.4s
Okay sir.
customer
109.0s
[inaudible]