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  "start_time": "2026-07-03 17:28:04",
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  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Yes?   (हां जी?)\n[3s] AGENT: Yes, hello, I was calling from JSW One.   (जी नमस्कार, मैं JSW One से बात कर रहा था।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: From JSW One.   (JSW One से।)\n[7s] CUSTOMER: Yes yes, tell me, tell me.   (जी जी, बोलिए बोलिए।)\n[9s] AGENT: Sir, do you have any requirement in HR CR?   (सर कोई रिक्वायरमेंट होगी HR CR में?)\n[10s] CUSTOMER: What are your rates?   (रेट क्या है आपके?)\n[12s] AGENT: What, sir?   (क्या सर?)\n[13s] CUSTOMER: What is the rate? The rate?   (रेट क्या है? रेट?)\n[14s] AGENT: Tell me the thickness and width, then I'll be able to tell you the correct rate on the call itself.   (थिकनेस और विड्थ बताओ तब मैं आपको रेट सही बता पाऊंगा ऑन कॉल ही।)\n[16s] CUSTOMER: Thickness 2 mm, 2 mm. 1250 by 2500.   (थिकनेस 2 mm, 2 mm. 1250 by 2500.)\n[19s] AGENT: 2 mm 1250 is available with us. Sir, the rate will be 59.   (2 mm 1250 मिलेगी हमारे पास। सर रेट होगा 59.)\n[22s] CUSTOMER: 59?\n[23s] AGENT: Yes, 59.   (हां, 59.)\n[24s] CUSTOMER: Delivered?   (डिलिवर्ड?)\n[25s] AGENT: What, sir?   (क्या सर?)\n[25s] CUSTOMER: Delivered?   (डिलिवर्ड?)\n[26s] AGENT: Yes, delivered at Indore.   (हां, डिलिवर्ड एट इंदौर।)\n[28s] CUSTOMER: Yes, Indore. Where in Indore, from where will the delivery be?   (हां, इंदौर। इंदौर में कहां पे, कहां से डिलीवरी होगी?)\n[30s] AGENT: Delivery is at your site, right? Delivery is at your site. We stock the material.   (डिलीवरी आपकी साइट पे ही है ना? डिलीवरी आपकी साइट पे ही है। हम स्टॉक करते हैं माल।)\n[32s] CUSTOMER: Where? At Indore's steel [market]?   (कहां पे? इंदौर के स्टील पे?)\n[34s] AGENT: Yes, we stock our material there itself.   (हां, वहीं स्टॉक करते हैं अपना मटेरियल हम।)\n[35s] CUSTOMER: So, are the packets made, are the packets made, or are they finished?   (तो पैकेट्स बने हुए हैं, पैकेट्स बने हुए हैं, खत्म हो गए?)\n[37s] AGENT: What, sir?   (क्या सर?)\n[38s] CUSTOMER: Are the packets made? Packets, packets.   (पैकेट्स बने हुए हैं क्या? पैकेट्स, पैकेट्स।)\n[40s] AGENT: I didn't understand.   (समझा नहीं मैं।)\n[41s] CUSTOMER: Hello? This 2 mm sheet, right, the sheet. Are there packets of 1250 by 5 tons, or 5 tons each?   (हॅलो? ये 2 mm शीट है ना, शीट। 1250 by 5 ton के पैकेट्स हैं या 5 ton each?)\n[45s] AGENT: No no, we will give as much as you say. 5 ton is our single size packet, it will come in plastic packing.   (नहीं नहीं, जितना आप बोलोगे उतना देंगे हम। 5 ton हमारा सिंगल साइज में पैकेट, प्लास्टिक पैकिंग आएगी।)\n[48s] CUSTOMER: Okay. And what other thicknesses do you have?   (अच्छा। और क्या-क्या थिकनेस है आपके पास?)\n[50s] AGENT: We have from 2.5 to 12. The regular sizes we have, we have those as well.   (ढाई से 12 मिलती है। रेगुलर साइज जो है ना हमारे, उसमें भी रहते हैं हमारे पास।)\n[53s] CUSTOMER: Then send your staff for this, from Indore local.   (तो इसका स्टाफ भेज दीजिए ना इंदौर लोकल का।)\n[55s] AGENT: Not from Indore local, sir, I will be the staff. Whether it's from here or pan-India, I manage pan-India.   (इंदौर लोकल का नहीं सर, स्टाफ मैं ही रहूंगा। चाहे यहां का हो चाहे पैन इंडिया, मैं पैन इंडिया मैनेज करता हूं।)\n[58s] CUSTOMER: I will be able to take it from Indore only, right? How will I take it from pan-India?   (मैं इंदौर से ही ले पाऊंगा ना, पैन इंडिया से कैसे लूंगा?)\n[60s] AGENT: Yes, I will give it from Indore only, but I will be the sales contact for you in this.   (हां, मैं दूंगा इंदौर से ही पर सेल्स टॉक मैं ही रहूंगा आपके इसमें।)\n[62s] CUSTOMER: Okay. Right now, do you have, right now, do you have this 2.5 and 4 mm available? 1250 by 2500.   (अच्छा। अभी आपके पास, अभी आपके पास ये 2.5 and 4 mm अवेलेबल है क्या? 1250 by 2500.)\n[67s] AGENT: Yes, it's available.   (हां, अवेलेबल है।)\n[68s] CUSTOMER: What, what is its rate?   (क्या, उसका क्या रेट है?)\n[69s] AGENT: That is 58,500.   (उसका है 58,500.)\n[70s] CUSTOMER: Okay. Alright sir, I will call you in the morning. I am, I am out of India. So different, yeah. I, Monday, Friday, I will come to Indore on Monday, then I will talk to you.   (ओके। ठीक है सर, मैं आपको मॉर्निंग में कॉल करता हूं। I am, I am out of India. So different, yeah. मैं Monday, Friday, Monday को आ जाऊंगा मैं इंदौर, then आपसे बात करता हूं।)\n[78s] AGENT: Okay, I will call you on Monday, okay?   (ठीक है, मैं ही Monday को कॉल करता हूं आपको, ठीक है?)\n[80s] CUSTOMER: Yes yes, okay. Thank you, sir.   (जी जी, ठीक है। Thank you, sir.)\n[81s] AGENT: Okay, okay, okay.   (ठीक है, ओके, ओके।)",
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  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.453,
  "agent_talk_sec": 30.8,
  "customer_talk_sec": 37.2,
  "dead_air_sec": 109.0,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 368.2,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 22,
  "discovery_qs": 7,
  "words_agent": 189,
  "words_customer": 190,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178307988420",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.11,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.61,
      "end_s": 2.01,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.53,
      "end_s": 2.91,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 5.3,
      "text_en": "Yes, hello, I was calling from JSW One.",
      "text_native": "जी नमस्कार, मैं JSW One से बात कर रहा था।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.67,
      "end_s": 6.17,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.42,
      "end_s": 7.2,
      "text_en": "From JSW One.",
      "text_native": "JSW One से।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.49,
      "end_s": 8.3,
      "text_en": "Yes yes, tell me, tell me.",
      "text_native": "जी जी, बोलिए बोलिए।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.58,
      "end_s": 10.1,
      "text_en": "Sir, do you have any requirement in HR CR?",
      "text_native": "सर कोई रिक्वायरमेंट होगी HR CR में?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 11.4,
      "text_en": "What are your rates?",
      "text_native": "रेट क्या है आपके?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 12.2,
      "text_en": "What, sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 10,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 13.5,
      "text_en": "What is the rate? The rate?",
      "text_native": "रेट क्या है? रेट?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 11,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 16.0,
      "text_en": "Tell me the thickness and width, then I'll be able to tell you the correct rate on the call itself.",
      "text_native": "थिकनेस और विड्थ बताओ तब मैं आपको रेट सही बता पाऊंगा ऑन कॉल ही।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 12,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 18.8,
      "text_en": "Thickness 2 mm, 2 mm. 1250 by 2500.",
      "text_native": "थिकनेस 2 mm, 2 mm. 1250 by 2500."
    },
    {
      "ucid": "34972178307988420",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.4,
      "end_s": 21.8,
      "text_en": "2 mm 1250 is available with us. Sir, the rate will be 59.",
      "text_native": "2 mm 1250 मिलेगी हमारे पास। सर रेट होगा 59."
    },
    {
      "ucid": "34972178307988420",
      "idx": 14,
      "speaker": "customer",
      "start_s": 22.1,
      "end_s": 22.5,
      "text_en": "59?",
      "text_native": "59?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 15,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 23.4,
      "text_en": "Yes, 59.",
      "text_native": "हां, 59."
    },
    {
      "ucid": "34972178307988420",
      "idx": 16,
      "speaker": "customer",
      "start_s": 23.7,
      "end_s": 24.2,
      "text_en": "Delivered?",
      "text_native": "डिलिवर्ड?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 17,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 25.0,
      "text_en": "What, sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 18,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 25.9,
      "text_en": "Delivered?",
      "text_native": "डिलिवर्ड?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 19,
      "speaker": "agent",
      "start_s": 26.1,
      "end_s": 27.3,
      "text_en": "Yes, delivered at Indore.",
      "text_native": "हां, डिलिवर्ड एट इंदौर।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 20,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 29.8,
      "text_en": "Yes, Indore. Where in Indore, from where will the delivery be?",
      "text_native": "हां, इंदौर। इंदौर में कहां पे, कहां से डिलीवरी होगी?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 21,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 32.1,
      "text_en": "Delivery is at your site, right? Delivery is at your site. We stock the material.",
      "text_native": "डिलीवरी आपकी साइट पे ही है ना? डिलीवरी आपकी साइट पे ही है। हम स्टॉक करते हैं माल।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 22,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 33.4,
      "text_en": "Where? At Indore's steel [market]?",
      "text_native": "कहां पे? इंदौर के स्टील पे?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 23,
      "speaker": "agent",
      "start_s": 33.7,
      "end_s": 35.1,
      "text_en": "Yes, we stock our material there itself.",
      "text_native": "हां, वहीं स्टॉक करते हैं अपना मटेरियल हम।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 24,
      "speaker": "customer",
      "start_s": 35.3,
      "end_s": 36.9,
      "text_en": "So, are the packets made, are the packets made, or are they finished?",
      "text_native": "तो पैकेट्स बने हुए हैं, पैकेट्स बने हुए हैं, खत्म हो गए?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 25,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 37.5,
      "text_en": "What, sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 26,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 39.1,
      "text_en": "Are the packets made? Packets, packets.",
      "text_native": "पैकेट्स बने हुए हैं क्या? पैकेट्स, पैकेट्स।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 27,
      "speaker": "agent",
      "start_s": 39.6,
      "end_s": 40.2,
      "text_en": "I didn't understand.",
      "text_native": "समझा नहीं मैं।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 28,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 44.8,
      "text_en": "Hello? This 2 mm sheet, right, the sheet. Are there packets of 1250 by 5 tons, or 5 tons each?",
      "text_native": "हॅलो? ये 2 mm शीट है ना, शीट। 1250 by 5 ton के पैकेट्स हैं या 5 ton each?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 29,
      "speaker": "agent",
      "start_s": 45.1,
      "end_s": 48.1,
      "text_en": "No no, we will give as much as you say. 5 ton is our single size packet, it will come in plastic packing.",
      "text_native": "नहीं नहीं, जितना आप बोलोगे उतना देंगे हम। 5 ton हमारा सिंगल साइज में पैकेट, प्लास्टिक पैकिंग आएगी।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 30,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 49.9,
      "text_en": "Okay. And what other thicknesses do you have?",
      "text_native": "अच्छा। और क्या-क्या थिकनेस है आपके पास?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 31,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 52.6,
      "text_en": "We have from 2.5 to 12. The regular sizes we have, we have those as well.",
      "text_native": "ढाई से 12 मिलती है। रेगुलर साइज जो है ना हमारे, उसमें भी रहते हैं हमारे पास।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 32,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 54.3,
      "text_en": "Then send your staff for this, from Indore local.",
      "text_native": "तो इसका स्टाफ भेज दीजिए ना इंदौर लोकल का।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 33,
      "speaker": "agent",
      "start_s": 54.7,
      "end_s": 57.8,
      "text_en": "Not from Indore local, sir, I will be the staff. Whether it's from here or pan-India, I manage pan-India.",
      "text_native": "इंदौर लोकल का नहीं सर, स्टाफ मैं ही रहूंगा। चाहे यहां का हो चाहे पैन इंडिया, मैं पैन इंडिया मैनेज करता हूं।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 34,
      "speaker": "customer",
      "start_s": 58.1,
      "end_s": 59.9,
      "text_en": "I will be able to take it from Indore only, right? How will I take it from pan-India?",
      "text_native": "मैं इंदौर से ही ले पाऊंगा ना, पैन इंडिया से कैसे लूंगा?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 35,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 62.2,
      "text_en": "Yes, I will give it from Indore only, but I will be the sales contact for you in this.",
      "text_native": "हां, मैं दूंगा इंदौर से ही पर सेल्स टॉक मैं ही रहूंगा आपके इसमें।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 36,
      "speaker": "customer",
      "start_s": 62.3,
      "end_s": 66.8,
      "text_en": "Okay. Right now, do you have, right now, do you have this 2.5 and 4 mm available? 1250 by 2500.",
      "text_native": "अच्छा। अभी आपके पास, अभी आपके पास ये 2.5 and 4 mm अवेलेबल है क्या? 1250 by 2500."
    },
    {
      "ucid": "34972178307988420",
      "idx": 37,
      "speaker": "agent",
      "start_s": 67.2,
      "end_s": 67.8,
      "text_en": "Yes, it's available.",
      "text_native": "हां, अवेलेबल है।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 38,
      "speaker": "customer",
      "start_s": 68.0,
      "end_s": 68.8,
      "text_en": "What, what is its rate?",
      "text_native": "क्या, उसका क्या रेट है?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 39,
      "speaker": "agent",
      "start_s": 69.1,
      "end_s": 70.2,
      "text_en": "That is 58,500.",
      "text_native": "उसका है 58,500."
    },
    {
      "ucid": "34972178307988420",
      "idx": 40,
      "speaker": "customer",
      "start_s": 70.5,
      "end_s": 77.8,
      "text_en": "Okay. Alright sir, I will call you in the morning. I am, I am out of India. So different, yeah. I, Monday, Friday, I will come to Indore on Monday, then I will talk to you.",
      "text_native": "ओके। ठीक है सर, मैं आपको मॉर्निंग में कॉल करता हूं। I am, I am out of India. So different, yeah. मैं Monday, Friday, Monday को आ जाऊंगा मैं इंदौर, then आपसे बात करता हूं।"
    },
    {
      "ucid": "34972178307988420",
      "idx": 41,
      "speaker": "agent",
      "start_s": 78.1,
      "end_s": 79.8,
      "text_en": "Okay, I will call you on Monday, okay?",
      "text_native": "ठीक है, मैं ही Monday को कॉल करता हूं आपको, ठीक है?"
    },
    {
      "ucid": "34972178307988420",
      "idx": 42,
      "speaker": "customer",
      "start_s": 80.0,
      "end_s": 81.1,
      "text_en": "Yes yes, okay. Thank you, sir.",
      "text_native": "जी जी, ठीक है। Thank you, sir."
    },
    {
      "ucid": "34972178307988420",
      "idx": 43,
      "speaker": "agent",
      "start_s": 81.3,
      "end_s": 82.1,
      "text_en": "Okay, okay, okay.",
      "text_native": "ठीक है, ओके, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178307988420",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The rep started with a generic 'do you have a requirement' instead of referencing the customer's platform activity."
    },
    {
      "ucid": "34972178307988420",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Tell me the thickness and width, then I'll be able to tell you the correct rate on the call itself.",
      "comment": "The rep only validated thickness/width and delivery location, but failed to ask about quantity or timeline."
    },
    {
      "ucid": "34972178307988420",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked at all; the conversation was purely transactional about specs and price."
    },
    {
      "ucid": "34972178307988420",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Okay, I will call you on Monday, okay?",
      "comment": "The rep provided a price and, when the customer deferred, set a clear next step for follow-up."
    },
    {
      "ucid": "34972178307988420",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "We have from 2.5 to 12. The regular sizes we have, we have those as well.",
      "comment": "The rep stuck to the customer's specific inquiry and did not pitch other products or services unnecessarily."
    }
  ],
  "objections": [
    {
      "ucid": "34972178307988420",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "I will come to Indore on Monday, then I will talk to you.",
      "response": "Okay, I will call you on Monday, okay?"
    }
  ],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}