Call 34972178307656740 2026-07-03 · sudeeps · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 15 turns, clean transcript (0% inaudible) | English | 15 | customer_led (campaign_name:medium) |
Audio: clear: The audio quality is good with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +8/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent was blocked by a gatekeeper before they could revalidate any of the required fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The conversation did not progress to the discovery stage as the agent was speaking to a gatekeeper, not the decision-maker.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended with a plan to call back; no price was discussed or committed as the decision-maker was unavailable.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Actually, your firm was registered on our portal for this Nashik location and this was in reference to your steel procurement.
No unnecessary re-pitching
Sudeep here from JSW One MSME... your firm was registered on our portal... this was in reference to your steel procurement.
Summary
The agent called regarding a platform registration for steel. The contact person was a gatekeeper who stated the decision-maker, Mr. Rajesh Bodak, was on leave. The agent agreed to call back on July 9th when the decision-maker returns.
Coaching
When the decision-maker is unavailable, after securing the callback, try to gather basic information from the gatekeeper to prepare for the next conversation.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Actually, your firm was registered on our portal for this Nashik location and this was in reference to your steel procurement. The agent correctly referenced the customer's prior action on the portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent was blocked by a gatekeeper before they could revalidate any of the required fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The conversation did not progress to the discovery stage as the agent was speaking to a gatekeeper, not the decision-maker. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended with a plan to call back; no price was discussed or committed as the decision-maker was unavailable. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sudeep here from JSW One MSME... your firm was registered on our portal... this was in reference to your steel procurement. The agent stuck to the context of the portal registration and did not pitch other products or services. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.603 | 18.7s | 12.3s | 46.0s | 5.1s | 288.8 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.3s
Hello?
agent
6.3s
Hello.
agent
6.9s
Hello, is this Astra Lasertech Private Limited?
customer
9.3s
Yes.
agent
10.1s
Yeah, very good afternoon, ma'am. Sudeep here from JSW One MSME.
customer
13.2s
JSW?
agent
14.1s
Yes, ma'am. Actually, your firm was registered on our portal for this Nashik location and this was in reference to your steel procurement.
customer
19.6s
Mhm.
agent
20.7s
So I just wanted to know, at present are you planning to procure material, ma'am?
customer
24.2s
Um, actually, Mr. Rajesh Bodak is looking after all these procurement and purchase, steel purchase. But he is on leave till 8th of July.
agent
31.4s
Till 8th of July. Can you share his number, dear, so that I can connect with him online?
customer
34.2s
No, no, he is on leave. You better call him on 9th.
agent
37.0s
No problem, ma'am. I'll call him on 9th only. Thank you so much.
customer
39.4s
Yes, thank you.
agent
40.4s
Okay, okay.