{ "ucid": "34972178307656740", "call_date": "2026-07-03", "start_time": "2026-07-03 16:32:47", "end_time": "2026-07-03 16:34:04", "duration_sec": 77, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "Call_back_later", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe63f4c41b8e5fda16af6426b936dfa1d.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 278, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2572\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"ef094a210f78b50c0d48efa82a817060/8168792047344609726\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":0,\"start\":2.399875,\"end\":3.199875},{\"transcript\":\"hello\",\"channel\":1,\"start\":4.199875,\"end\":4.999875},{\"transcript\":\"hello ashton lizard tech private limited\",\"channel\":0,\"start\":5.199875,\"end\":7.799875},{\"transcript\":\"yeah very good afternoon ma'am sudevia from j sw one m s m i\",\"channel\":0,\"start\":9.999875,\"end\":13.799875},{\"transcript\":\"g s w\",\"channel\":1,\"start\":14.999875,\"end\":16.399875},{\"transcript\":\"yes ma'am actually your firm was registered on our portal for this an arctic location and this was in reference to your steel procurement\",\"channel\":0,\"start\":16.399875,\"end\":24.199875},{\"transcript\":\"okay\",\"channel\":1,\"start\":17.799875,\"end\":20.199875},{\"transcript\":\"so i just wanted to know at present are you planning to procure material ma'am\",\"channel\":0,\"start\":26.599875,\"end\":30.999875},{\"transcript\":\"actually mister rajesh badak is looking after all this procurement and purchase steel purchase\",\"channel\":1,\"start\":32.199875,\"end\":40.199875},{\"transcript\":\"yes\",\"channel\":0,\"start\":39.599875,\"end\":40.199875},{\"transcript\":\"but he is on leave till eighth of july\",\"channel\":1,\"start\":40.399875,\"end\":44.599875},{\"transcript\":\"okay\",\"channel\":0,\"start\":40.799875,\"end\":41.399875},{\"transcript\":\"till eighth of which you like can you share his number here so that i can connect with him online\",\"channel\":0,\"start\":45.199875,\"end\":50.799875},{\"transcript\":\"no no he is no no he is on leave you better call him on night\",\"channel\":1,\"start\":48.599875,\"end\":53.799875},{\"transcript\":\"no problem mam i will call in mam nine one thank you sir\",\"channel\":0,\"start\":54.199875,\"end\":57.199875},{\"transcript\":\"cheese bye\",\"channel\":1,\"start\":56.799875,\"end\":58.189875},{\"transcript\":\"okay okay\",\"channel\":0,\"start\":57.799875,\"end\":59.989875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178307656740,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178307656740,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 16:32:47\",\"EndTime\":\"2026-07-03 16:34:04\",\"CallDuration\":\"00:01:17\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Call_back_later\",\"AgentName\":\"sudeeps\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe63f4c41b8e5fda16af6426b936dfa1d.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 16:32:47\",\"CallEndTime\":\"2026-07-03 16:34:04\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178307656740__DIAe63f4c41b8e5fda16af6426b936dfa1d.mp3", "audio_bytes": 182088, "audio_status": "ok", "audio_error": null, "excel_turn_count": 17, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 60.696, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello.\n[7s] AGENT: Hello, is this Astra Lasertech Private Limited?\n[9s] CUSTOMER: Yes.\n[10s] AGENT: Yeah, very good afternoon, ma'am. 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