Call 34972178307543932 2026-07-03 · Rohit Mishra · 2:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | customer_led (campaign_name:medium) |
Audio: noisy: Background noise consistent with a call center is present on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.32
confidence high · +3/−12
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the five required fields, even after the customer volunteered some of them.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent treated the call as a cold outreach based on a system registration, not a follow-up to a customer's submitted requirement.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the end application (manufacturing), but failed to ask about monthly tonnage, brands, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Because I have many offers running in your south area as well.
Summary
The customer, a filter manufacturer, stated a recurring monthly requirement for 20-30 tons of 2.5mm HR sheets. The agent confirmed their business type but did not probe for further details or provide a price. The call ended with the agent asking the customer to send the requirement again via WhatsApp.
Coaching
When a customer provides a high-value requirement (20-30 MT), you must engage immediately by revalidating specs and committing to a price timeline on the call, not push the work back to the customer on WhatsApp.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent treated the call as a cold outreach based on a system registration, not a follow-up to a customer's submitted requirement. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the five required fields, even after the customer volunteered some of them. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | This is a manufacturing company, right? The agent only asked about the end application (manufacturing), but failed to ask about monthly tonnage, brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price, a timeline for a price, or attempt to close; instead, they asked the customer to share the requirement again on WhatsApp. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Because I have many offers running in your south area as well. The agent did not re-pitch the portfolio and kept the conversation focused on a potential requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.629 | 32.2s | 19.0s | 81.8s | 5.4s | 296.3 | 0 | 13 | 14 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Is it? Hello?
ಹೌದಾ? ಹಲೋ?
agent
1.8s
Yes, Dhananjay? Rohit this side from JSW.
customer
4.2s
Yes, tell me sir.
agent
4.7s
Dhananjay, Rohit this side from JSW.
customer
6.0s
JSW?
agent
6.6s
Yeah. Uh, I just found your company Marcos Filters registered over my system. I just wanted to know more about your company. Can you get me
customer
12.5s
Hello? Sir, voice is breaking, sir. Hello?
agent
15.1s
Okay, okay. Okay.
customer
17.2s
Hello?
agent
18.7s
Hello?
customer
19.5s
Hello, tell me sir.
agent
20.1s
Yes, yes, yeah. So I just wanted to know more about your company Marcos Filters. This is a manufacturing company, right?
customer
24.6s
Yeah sir, yeah yeah.
agent
25.7s
Okay, and which location is it based?
customer
27.2s
No sir, no. It has already merged, sir. Arbit Power's company, that has merged with Marcos Filters, sir.
No sir, no. Already I merge ho gaya hai sir. Arbit Power ka company ka, woh Marcos Filters se merge ho gaya hai sir.
agent
31.2s
Okay, so it has merged now.
अच्छा, अभी ये मर्ज हो चुका है।
customer
32.5s
Yeah sir.
agent
33.0s
Okay, okay, okay. Do you have any requirement for mild steel right now? Because I have many offers running in your south area as well.
Okay, okay, okay. कुछ रिक्वायरमेंट है क्या अभी माइल्ड स्टील में? बिकॉज़ आपके भी साउथ एरिया में काफी ऑफर्स चल रहे हैं मेरे।
customer
36.6s
Okay, I'm saving the number, sir.
Okay, save karta hai sir number.
customer
37.8s
Uh, 2.5 sheets HR requirement sir every month around 20 to 30 ton.
agent
41.6s
Okay, okay. I'll I'll drop you a text over your WhatsApp. Can you share me the requirement over your WhatsApp?
customer
45.0s
Yeah yeah sir, yeah sir, yeah.
agent
46.0s
Yeah, yeah, yes yes yes. Are you comfortable in Hindi or in English?
Yeah, yeah, हां हां हां। हिंदी you are comfortable या फिर इंग्लिश में आपको?
customer
48.6s
No no, no issue sir. Both are fine.
No no, no issue sir. दोनों ही है।
agent
50.0s
Okay, okay. Alright. I have sent you the visiting card on WhatsApp. Please share the inquiry with me, okay?
Okay, okay. ठीक है। मैंने आपको WhatsApp पे विजिटिंग कार्ड भेज दिया है। एक बार आप मुझे इंक्वायरी शेयर कर दो, हां?
customer
53.6s
Alright sir, alright, alright.
ठीक है सर, ठीक है, ठीक है।
agent
54.6s
Okay, okay. Yes, I'll wait.
Okay, okay. हां, मैं वेट करता हूं।