{
  "ucid": "34972178307543932",
  "call_date": "2026-07-03",
  "start_time": "2026-07-03 16:13:59",
  "end_time": "2026-07-03 16:16:12",
  "duration_sec": 133,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4684a0dbc626d8668c2b881df4c53520.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 275,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"4162\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"f4fda4270f674d41c0e1194802e1d8d3/113117681766410751\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":0,\"start\":3.399875,\"end\":4.399875},{\"transcript\":\"kidney\",\"channel\":1,\"start\":4.599875,\"end\":5.399875},{\"transcript\":\"lets danajay road the second case\",\"channel\":0,\"start\":5.199875,\"end\":8.599875},{\"transcript\":\"what\",\"channel\":1,\"start\":8.999875,\"end\":9.599875},{\"transcript\":\"get the hyderabad\",\"channel\":0,\"start\":10.399875,\"end\":12.199875},{\"transcript\":\"and here over the site on the age of you\",\"channel\":0,\"start\":13.599875,\"end\":16.199875},{\"transcript\":\"g s w\",\"channel\":1,\"start\":16.999875,\"end\":17.999875},{\"transcript\":\"yeah uh i just found a company marquez filters registered over my system\",\"channel\":0,\"start\":18.199875,\"end\":24.599875},{\"transcript\":\"yes beneath it\",\"channel\":1,\"start\":19.399875,\"end\":20.599875},{\"transcript\":\"yeah\",\"channel\":1,\"start\":24.599875,\"end\":25.999875},{\"transcript\":\"uh just wanted to know more about your company uh can you get\",\"channel\":0,\"start\":24.799875,\"end\":27.999875},{\"transcript\":\"hello it's a good details\",\"channel\":1,\"start\":29.799875,\"end\":34.399875},{\"transcript\":\"hello\",\"channel\":0,\"start\":32.199875,\"end\":33.199875},{\"transcript\":\"okay okay okay\",\"channel\":0,\"start\":34.799875,\"end\":36.799875},{\"transcript\":\"hello\",\"channel\":0,\"start\":42.799875,\"end\":43.799875},{\"transcript\":\"hello tell me sir\",\"channel\":1,\"start\":44.199875,\"end\":45.599875},{\"transcript\":\"yes yes yeah that's why i just wanted to know more about the company marcus figure is this is a manufacturing company right\",\"channel\":0,\"start\":45.199875,\"end\":52.999875},{\"transcript\":\"yes yes\",\"channel\":1,\"start\":51.199875,\"end\":52.199875},{\"transcript\":\"yeah yeah yeah\",\"channel\":1,\"start\":53.399875,\"end\":54.599875},{\"transcript\":\"okay and which location is it based\",\"channel\":0,\"start\":54.999875,\"end\":57.399875},{\"transcript\":\"yeah no sir no already merge sir orbit power ka kami ka ko marcos filters merge\",\"channel\":1,\"start\":55.799875,\"end\":66.199875},{\"transcript\":\"i catch a hunt\",\"channel\":0,\"start\":63.599875,\"end\":64.799875},{\"transcript\":\"acha viya mariosuke\",\"channel\":0,\"start\":66.799875,\"end\":69.399875},{\"transcript\":\"yeah sir\",\"channel\":1,\"start\":69.399875,\"end\":70.199875},{\"transcript\":\"okay okay okay kuch requirement dekha vi ma'am mein because aapke mein south area mein kafi offer shelter mein\",\"channel\":0,\"start\":69.799875,\"end\":75.599875},{\"transcript\":\"okay se okay sir number two point five sheets h r requirement sir every month around on twenty to thirty ten\",\"channel\":1,\"start\":76.199875,\"end\":84.199875},{\"transcript\":\"sure\",\"channel\":0,\"start\":78.599875,\"end\":79.199875},{\"transcript\":\"okay okay i will i will drop your text over your whatsapp can you share me the requirement over your whatsapp\",\"channel\":0,\"start\":85.399875,\"end\":92.399875},{\"transcript\":\"okay\",\"channel\":1,\"start\":90.399875,\"end\":91.199875},{\"transcript\":\"yeah yeah check yeah check yeah\",\"channel\":1,\"start\":92.399875,\"end\":93.999875},{\"transcript\":\"yeah yeah haan ha ha hindi your comfortable yeah english\",\"channel\":0,\"start\":93.799875,\"end\":97.799875},{\"transcript\":\"good\",\"channel\":1,\"start\":95.399875,\"end\":95.999875},{\"transcript\":\"oh no no no you see that oh yeah\",\"channel\":1,\"start\":98.199875,\"end\":100.599875},{\"transcript\":\"okay okay whatsapp barap muje enquiry sales\",\"channel\":0,\"start\":99.999875,\"end\":105.799875},{\"transcript\":\"okay okay\",\"channel\":0,\"start\":107.399875,\"end\":109.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178307543932,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178307543932,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 16:13:59\",\"EndTime\":\"2026-07-03 16:16:12\",\"CallDuration\":\"00:02:13\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4684a0dbc626d8668c2b881df4c53520.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 16:13:59\",\"CallEndTime\":\"2026-07-03 16:16:12\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178307543932__DIA4684a0dbc626d8668c2b881df4c53520.mp3",
  "audio_bytes": 330912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 35,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 110.304,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Is it? Hello?   (ಹೌದಾ? ಹಲೋ?)\n[2s] AGENT: Yes, Dhananjay? Rohit this side from JSW.\n[4s] CUSTOMER: Yes, tell me sir.\n[5s] AGENT: Dhananjay, Rohit this side from JSW.\n[6s] CUSTOMER: JSW?\n[7s] AGENT: Yeah. Uh, I just found your company Marcos Filters registered over my system. I just wanted to know more about your company. Can you get me\n[12s] CUSTOMER: Hello? Sir, voice is breaking, sir. Hello?\n[15s] AGENT: Okay, okay. Okay.\n[17s] CUSTOMER: Hello?\n[19s] AGENT: Hello?\n[20s] CUSTOMER: Hello, tell me sir.\n[20s] AGENT: Yes, yes, yeah. So I just wanted to know more about your company Marcos Filters. This is a manufacturing company, right?\n[25s] CUSTOMER: Yeah sir, yeah yeah.\n[26s] AGENT: Okay, and which location is it based?\n[27s] CUSTOMER: No sir, no. It has already merged, sir. Arbit Power's company, that has merged with Marcos Filters, sir.   (No sir, no. Already I merge ho gaya hai sir. Arbit Power ka company ka, woh Marcos Filters se merge ho gaya hai sir.)\n[31s] AGENT: Okay, so it has merged now.   (अच्छा, अभी ये मर्ज हो चुका है।)\n[32s] CUSTOMER: Yeah sir.\n[33s] AGENT: Okay, okay, okay. Do you have any requirement for mild steel right now? Because I have many offers running in your south area as well.   (Okay, okay, okay. कुछ रिक्वायरमेंट है क्या अभी माइल्ड स्टील में? बिकॉज़ आपके भी साउथ एरिया में काफी ऑफर्स चल रहे हैं मेरे।)\n[37s] CUSTOMER: Okay, I'm saving the number, sir.   (Okay, save karta hai sir number.)\n[38s] CUSTOMER: Uh, 2.5 sheets HR requirement sir every month around 20 to 30 ton.\n[42s] AGENT: Okay, okay. I'll I'll drop you a text over your WhatsApp. Can you share me the requirement over your WhatsApp?\n[45s] CUSTOMER: Yeah yeah sir, yeah sir, yeah.\n[46s] AGENT: Yeah, yeah, yes yes yes. Are you comfortable in Hindi or in English?   (Yeah, yeah, हां हां हां। हिंदी you are comfortable या फिर इंग्लिश में आपको?)\n[49s] CUSTOMER: No no, no issue sir. Both are fine.   (No no, no issue sir. दोनों ही है।)\n[50s] AGENT: Okay, okay. Alright. I have sent you the visiting card on WhatsApp. Please share the inquiry with me, okay?   (Okay, okay. ठीक है। मैंने आपको WhatsApp पे विजिटिंग कार्ड भेज दिया है। एक बार आप मुझे इंक्वायरी शेयर कर दो, हां?)\n[54s] CUSTOMER: Alright sir, alright, alright.   (ठीक है सर, ठीक है, ठीक है।)\n[55s] AGENT: Okay, okay. Yes, I'll wait.   (Okay, okay. हां, मैं वेट करता हूं।)",
  "language": "Hindi",
  "languages": "[\"English\", \"Hindi\", \"Kannada\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "noisy: Background noise consistent with a call center is present on the agent's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer provides a high-value requirement (20-30 MT), you must engage immediately by revalidating specs and committing to a price timeline on the call, not push the work back to the customer on WhatsApp.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a filter manufacturer, stated a recurring monthly requirement for 20-30 tons of 2.5mm HR sheets. The agent confirmed their business type but did not probe for further details or provide a price. The call ended with the agent asking the customer to send the requirement again via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent treated the call as a cold outreach based on a system registration, not a follow-up to a customer's submitted requirement.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt to revalidate any of the five required fields, even after the customer volunteered some of them.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"This is a manufacturing company, right?\", \"comment\": \"The agent only asked about the end application (manufacturing), but failed to ask about monthly tonnage, brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a price, a timeline for a price, or attempt to close; instead, they asked the customer to share the requirement again on WhatsApp.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Because I have many offers running in your south area as well.\", \"comment\": \"The agent did not re-pitch the portfolio and kept the conversation focused on a potential requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer provides a high-value requirement (20-30 MT), you must engage immediately by revalidating specs and committing to a price timeline on the call, not push the work back to the customer on WhatsApp.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a filter manufacturer, stated a recurring monthly requirement for 20-30 tons of 2.5mm HR sheets. The agent confirmed their business type but did not probe for further details or provide a price. The call ended with the agent asking the customer to send the requirement again via WhatsApp.\"}",
  "error": null,
  "latency_ms": 32270,
  "input_tokens": 3371,
  "output_tokens": 688,
  "created_at": "2026-09-03 09:49:16",
  "sentiment": "negative",
  "sentiment_score": -0.318,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 12,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.629,
  "agent_talk_sec": 32.2,
  "customer_talk_sec": 19.0,
  "dead_air_sec": 81.8,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 296.3,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 14,
  "discovery_qs": 8,
  "words_agent": 159,
  "words_customer": 82,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178307543932",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 1.58,
      "text_en": "Is it? Hello?",
      "text_native": "ಹೌದಾ? ಹಲೋ?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 3.92,
      "text_en": "Yes, Dhananjay? Rohit this side from JSW.",
      "text_native": "Yes, Dhananjay? Rohit this side from JSW."
    },
    {
      "ucid": "34972178307543932",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.16,
      "end_s": 4.7,
      "text_en": "Yes, tell me sir.",
      "text_native": "Yes, tell me sir."
    },
    {
      "ucid": "34972178307543932",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.7,
      "end_s": 6.0,
      "text_en": "Dhananjay, Rohit this side from JSW.",
      "text_native": "Dhananjay, Rohit this side from JSW."
    },
    {
      "ucid": "34972178307543932",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.58,
      "text_en": "JSW?",
      "text_native": "JSW?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.58,
      "end_s": 12.0,
      "text_en": "Yeah. Uh, I just found your company Marcos Filters registered over my system. I just wanted to know more about your company. Can you get me",
      "text_native": "Yeah. Uh, I just found your company Marcos Filters registered over my system. I just wanted to know more about your company. Can you get me"
    },
    {
      "ucid": "34972178307543932",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 14.9,
      "text_en": "Hello? Sir, voice is breaking, sir. Hello?",
      "text_native": "Hello? Sir, voice is breaking, sir. Hello?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 16.5,
      "text_en": "Okay, okay. Okay.",
      "text_native": "Okay, okay. Okay."
    },
    {
      "ucid": "34972178307543932",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 17.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.7,
      "end_s": 19.4,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.1,
      "text_en": "Hello, tell me sir.",
      "text_native": "Hello, tell me sir."
    },
    {
      "ucid": "34972178307543932",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.1,
      "end_s": 24.5,
      "text_en": "Yes, yes, yeah. So I just wanted to know more about your company Marcos Filters. This is a manufacturing company, right?",
      "text_native": "Yes, yes, yeah. So I just wanted to know more about your company Marcos Filters. This is a manufacturing company, right?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 25.5,
      "text_en": "Yeah sir, yeah yeah.",
      "text_native": "Yeah sir, yeah yeah."
    },
    {
      "ucid": "34972178307543932",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.7,
      "end_s": 27.0,
      "text_en": "Okay, and which location is it based?",
      "text_native": "Okay, and which location is it based?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.2,
      "end_s": 31.0,
      "text_en": "No sir, no. It has already merged, sir. Arbit Power's company, that has merged with Marcos Filters, sir.",
      "text_native": "No sir, no. Already I merge ho gaya hai sir. Arbit Power ka company ka, woh Marcos Filters se merge ho gaya hai sir."
    },
    {
      "ucid": "34972178307543932",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.5,
      "text_en": "Okay, so it has merged now.",
      "text_native": "अच्छा, अभी ये मर्ज हो चुका है।"
    },
    {
      "ucid": "34972178307543932",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 33.0,
      "text_en": "Yeah sir.",
      "text_native": "Yeah sir."
    },
    {
      "ucid": "34972178307543932",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.0,
      "end_s": 36.5,
      "text_en": "Okay, okay, okay. Do you have any requirement for mild steel right now? Because I have many offers running in your south area as well.",
      "text_native": "Okay, okay, okay. कुछ रिक्वायरमेंट है क्या अभी माइल्ड स्टील में? बिकॉज़ आपके भी साउथ एरिया में काफी ऑफर्स चल रहे हैं मेरे।"
    },
    {
      "ucid": "34972178307543932",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.6,
      "end_s": 37.5,
      "text_en": "Okay, I'm saving the number, sir.",
      "text_native": "Okay, save karta hai sir number."
    },
    {
      "ucid": "34972178307543932",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 41.4,
      "text_en": "Uh, 2.5 sheets HR requirement sir every month around 20 to 30 ton.",
      "text_native": "Uh, 2.5 sheets HR requirement sir every month around 20 to 30 ton."
    },
    {
      "ucid": "34972178307543932",
      "idx": 20,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 45.0,
      "text_en": "Okay, okay. I'll I'll drop you a text over your WhatsApp. Can you share me the requirement over your WhatsApp?",
      "text_native": "Okay, okay. I'll I'll drop you a text over your WhatsApp. Can you share me the requirement over your WhatsApp?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 21,
      "speaker": "customer",
      "start_s": 45.0,
      "end_s": 46.0,
      "text_en": "Yeah yeah sir, yeah sir, yeah.",
      "text_native": "Yeah yeah sir, yeah sir, yeah."
    },
    {
      "ucid": "34972178307543932",
      "idx": 22,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 48.5,
      "text_en": "Yeah, yeah, yes yes yes. Are you comfortable in Hindi or in English?",
      "text_native": "Yeah, yeah, हां हां हां। हिंदी you are comfortable या फिर इंग्लिश में आपको?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 23,
      "speaker": "customer",
      "start_s": 48.6,
      "end_s": 50.0,
      "text_en": "No no, no issue sir. Both are fine.",
      "text_native": "No no, no issue sir. दोनों ही है।"
    },
    {
      "ucid": "34972178307543932",
      "idx": 24,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 53.5,
      "text_en": "Okay, okay. Alright. I have sent you the visiting card on WhatsApp. Please share the inquiry with me, okay?",
      "text_native": "Okay, okay. ठीक है। मैंने आपको WhatsApp पे विजिटिंग कार्ड भेज दिया है। एक बार आप मुझे इंक्वायरी शेयर कर दो, हां?"
    },
    {
      "ucid": "34972178307543932",
      "idx": 25,
      "speaker": "customer",
      "start_s": 53.6,
      "end_s": 54.5,
      "text_en": "Alright sir, alright, alright.",
      "text_native": "ठीक है सर, ठीक है, ठीक है।"
    },
    {
      "ucid": "34972178307543932",
      "idx": 26,
      "speaker": "agent",
      "start_s": 54.6,
      "end_s": 56.0,
      "text_en": "Okay, okay. Yes, I'll wait.",
      "text_native": "Okay, okay. हां, मैं वेट करता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178307543932",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent treated the call as a cold outreach based on a system registration, not a follow-up to a customer's submitted requirement."
    },
    {
      "ucid": "34972178307543932",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt to revalidate any of the five required fields, even after the customer volunteered some of them."
    },
    {
      "ucid": "34972178307543932",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "This is a manufacturing company, right?",
      "comment": "The agent only asked about the end application (manufacturing), but failed to ask about monthly tonnage, brands, or payment terms."
    },
    {
      "ucid": "34972178307543932",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a price, a timeline for a price, or attempt to close; instead, they asked the customer to share the requirement again on WhatsApp."
    },
    {
      "ucid": "34972178307543932",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Because I have many offers running in your south area as well.",
      "comment": "The agent did not re-pitch the portfolio and kept the conversation focused on a potential requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}