Call 34972178307352430 2026-07-03 · Aditya Pandey · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | customer_led (campaign_name:medium) |
Audio: clear: Some industry-specific or misspoken terms ('exam mein', 'free-town') are transcribed as heard.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +31/−4
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent asked a generic question about urgency instead of revalidating the specific product, quantity, and location from the lead.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the customer's business model (TPA/processor), but failed to ask about monthly tonnage, brands, or other key discovery points.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
When the customer stated no current requirement, the agent did not attempt to provide a sample price or timeline for a typical future order.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes sir, you had registered on our platform for a steel requirement.
No unnecessary re-pitching
Sir, our MS... I mean, we are an MSME e-commerce platform, sir. Basically, we have on-boarded multiple makes here...
Summary
The agent contacted a customer who had registered on the platform. The customer was initially confused, so the agent explained the JSW One platform. The customer identified their business as steel processing (TPA) and stated they had no current requirement. The agent agreed to send a WhatsApp for future contact and the call ended.
Coaching
After the opener, instead of asking a generic 'do you have a requirement?', revalidate the specific details from the lead (e.g., 'I see you need HR coil, is that correct?') to anchor the call and show you've done your homework.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, you had registered on our platform for a steel requirement. Agent correctly referenced the customer's prior action on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 | Uh, so is there any urgent requirement for steel right now? Agent asked a generic question about urgency instead of revalidating the specific product, quantity, and location from the lead. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Apart from that, can you tell me a little about your business? Agent successfully discovered the customer's business model (TPA/processor), but failed to ask about monthly tonnage, brands, or other key discovery points. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Alright sir. If there is anything in the future, please let me know. When the customer stated no current requirement, the agent did not attempt to provide a sample price or timeline for a typical future order. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, our MS... I mean, we are an MSME e-commerce platform, sir. Basically, we have on-boarded multiple makes here... The explanation of the platform was necessary as the customer was confused about who was calling; it was not an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.638 | 33.0s | 18.7s | 58.3s | 8.1s | 327.3 | 0 | 12 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
हॅलो
agent
2.0s
Hello Diljit ji?
हॅलो दिलजीत जी?
customer
3.1s
Yes.
हां जी।
agent
4.0s
Uh, hello sir. I am Aditya calling from the JSW One e-commerce platform.
अ नमस्ते सर। मैं आदित्य बोल रहा हूं JSW One ई-कॉमर्स प्लॅटफॉर्म से।
customer
7.4s
From where, sir?
कहां से सर?
agent
8.2s
Sir, I was calling from the JSW One e-commerce platform, sir.
सर JSW One ई-कॉमर्स प्लॅटफॉर्म से बोल रहा था सर।
customer
10.3s
Yes, tell me, sir.
हां बोलिए सर।
agent
11.2s
Yes sir, you had registered on our platform for a steel requirement. Uh, so is there any urgent requirement for steel right now?
हां सर आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था स्टील रिक्वायरमेंट के लिए। अ तो अभी अर्जेंट में है सर कोई रिक्वायरमेंट स्टील एग्जाम में?
customer
17.5s
No no, department, what kind of department, sir?
नहीं नहीं, डिपार्टमेंट किस चीज का डिपार्टमेंट सर?
agent
19.7s
Sir, our MS... I mean, we are an MSME e-commerce platform, sir. Basically, we have on-boarded multiple makes here, like SAIL, Tata, and our, I mean, major sales are of JSW material only. So we sell steel and construction material.
सर हमारा एम एस मतलब हम एम एस एम ई ई-कॉमर्स प्लॅटफॉर्म है सर। बेसिकली हमारे यहां मल्टीपल मेक्स को हमने ऑन बोर्ड किया है जैसे सेल, टाटा या और हमारा मतलब मेजर सेल्स तो जे एस डब्ल्यू मटेरियल ही है। तो हम स्टील और कंस्ट्रक्शन मटेरियल बेचते हैं।
customer
28.0s
Okay okay.
ओके ओके।
agent
29.0s
We supply.
सप्लाई करते हैं।
customer
30.0s
Right now there is some... requirement... there is no requirement. If there is anything, I will let you know, sir.
अभी तो कुछ है रिक्वायरमेंट, कुछ रिक्वायरमेंट है नहीं। कुछ होगा तो मैं बताता हूं सर आपको।
agent
33.4s
Uh okay sir. Apart from that, can you tell me a little about your business? What do you, I mean...
अ ओके सर। बाकी आप थोड़ा ये बता सकते हैं अपने बिजनेस के बारे में? किस में आप मतलब
customer
36.2s
We actually do processing work. We process steel, be it JSW's, or this Tata Steel's. We do 'free-town' as per the party's requirement, you see.
हम लोगों का एक्चुअली प्रोसेसिंग का काम है। हम लोग स्टील में जे एस डब्ल्यू का हो गया, इसका टाटा स्टील का हो गया, इसका हम लोग प्रोसेसिंग करते हैं। फ्री टाउन करते हैं जो पार्टी का रिक्वायरमेंट के हिसाब से ना जी।
agent
42.3s
Oh, so you work like a TPA, is that what you're saying?
अच्छा टी पी ए की तरह काम करते हैं क्या आप बोल रहे हैं?
customer
44.2s
Yes, yes, yes.
हां जी, हां जी हां।
agent
45.2s
Okay okay, I got it, got it. Alright sir. If there is anything in the future, please let me know.
ओके ओके, आई गॉट इट, गॉट इट। ठीक है सर। अगर फ्यूचर में कुछ रहा तो सर बताइएगा।
customer
48.5s
Yes, absolutely sir, absolutely, absolutely, absolutely, absolutely.
हां बिलकुल सर, बिलकुल बिलकुल बिलकुल बिलकुल।
agent
50.3s
I'll send you a WhatsApp, is this number on WhatsApp?
मैं आपको व्हाट्सएप कर देता हूं, ये नंबर है व्हाट्सएप पे?
customer
52.5s
Yes, this is my WhatsApp number, sir. Please do.
हां ये ये मेरा व्हाट्सएप नंबर है सर। कर दीजिए।
agent
54.0s
Yes sir, I'll send you a WhatsApp from my personal number. If there's anything in the future, please let me know.
हां सर मैं आपको व्हाट्सएप कर देता हूं अपने पर्सनल नंबर से। कभी फ्यूचर में रहा तो प्लीज बताइएगा।
customer
57.0s
Yes, absolutely. Thank you.
हां बिलकुल। थैंक यू।
agent
58.2s
Okay.
ओके।