{
  "ucid": "34972178307352430",
  "call_date": "2026-07-03",
  "start_time": "2026-07-03 15:42:04",
  "end_time": "2026-07-03 15:43:54",
  "duration_sec": 110,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9e1745cd2a8bef75229e343a5a61e509.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 33,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"6152\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"1b87f0bdabbaf66aab98006cf2f9b8fc/8572655605288100330\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हाँ हैलो।\",\"channel\":1,\"start\":0.799875,\"end\":1.599875},{\"transcript\":\"हैलो हैलो दिलजी।\",\"channel\":0,\"start\":2.199875,\"end\":3.199875},{\"transcript\":\"हाँ ँ जी।\",\"channel\":1,\"start\":3.799875,\"end\":4.599875},{\"transcript\":\"हाँ नमस्कार सर मैं यहाँ अभीतेहै बोल रहा हूँ जीएस अगलू वॅन इ कॉमर्स प्लेटफॉर्म से।\",\"channel\":0,\"start\":5.399875,\"end\":9.799875},{\"transcript\":\"हा सर।\",\"channel\":1,\"start\":10.199875,\"end\":11.199875},{\"transcript\":\"सक स देह डब्ल्यू वॅन कॉमस।\",\"channel\":0,\"start\":11.599875,\"end\":13.399875},{\"transcript\":\"हाँ हाँ बोलिसर।\",\"channel\":1,\"start\":14.599875,\"end\":15.399875},{\"transcript\":\"हाँ हाँ सर आपने हमारे प्लेटफार्म पे रजिस्टरड किया था स्टेल रेक्विरेमेंट के लिए।\",\"channel\":0,\"start\":16.199875,\"end\":20.199875},{\"transcript\":\"जी जी।\",\"channel\":1,\"start\":16.199875,\"end\":16.799875},{\"transcript\":\"ही तो अभी डट में है सर कोई रिक्विरेमेंट एसआपमें।\",\"channel\":0,\"start\":20.599875,\"end\":24.199875},{\"transcript\":\"नहींीं नह डिपार्टमेंट किसने क्या डिपार्टमेंट सर।\",\"channel\":1,\"start\":24.599875,\"end\":27.799875},{\"transcript\":\"सर सर हमारा एम एस मतलब हम एम एस एम ई इकॉमस प्लेटफार्म है सर बेसिक्ली हमारे यहाँ मल्टीप्ल मेक्स कॉम ने ऑनबोर्ड किया है जैसे सेल डाटा या और हमारा मतलब मेजर सेल्स हो जए तो ब्लू मटेरियल  टो हम्स की और कंस्ट्रक्शन मटेरियल बेस।\",\"channel\":0,\"start\":28.199875,\"end\":41.799875},{\"transcript\":\"ओक ओके।\",\"channel\":1,\"start\":42.199875,\"end\":42.999875},{\"transcript\":\"य सप्लाई करो सस्ाएगाइ।\",\"channel\":0,\"start\":43.799875,\"end\":46.999875},{\"transcript\":\"ओी सर अभी तो कुछ है रिक्वार्ड कुछ रेक्विरेमेंट है इनकोछ गर मैं बताता हूँ सर आपको हीं।\",\"channel\":1,\"start\":45.599875,\"end\":50.199875},{\"transcript\":\"ओक के सर बाकी आप थोड़ा ये बना सकते हैं अपने बिज़नेस के बारे में िसमें आ मतलब ऐप्लिकेशन लगता है।\",\"channel\":0,\"start\":49.999875,\"end\":55.399875},{\"transcript\":\"हा ी।\",\"channel\":1,\"start\":50.599875,\"end\":51.399875},{\"transcript\":\"यी सर हम लोगों कां अक्चवली प्रोसेसिंग का काम है हम लोग ेसटीम में जे डब्ल्यू का हो गया है इसका टाटा स्टील का होगया इसका हम लोग प्रोसेसिंग करते हैं थ्री टाउन्ड करते हैं जो पार्टी का रेक्वरेमेंट के हिसाब से ना जी।\",\"channel\":1,\"start\":54.399875,\"end\":65.999875},{\"transcript\":\"अच अच्छा आप पी ए की तरह काम करते है क्या आप बोल रहे।\",\"channel\":0,\"start\":65.399875,\"end\":67.799875},{\"transcript\":\"हाँ हाँ जी हाँ जी।\",\"channel\":1,\"start\":67.399875,\"end\":68.799875},{\"transcript\":\"ओके ओके आई गॉट इट गॉट इट ठीक है सर अगर फ्यूचर में कुछ ला दो सर बताएगा।\",\"channel\":0,\"start\":69.199875,\"end\":74.799875},{\"transcript\":\"अ ेेबेटे।\",\"channel\":1,\"start\":74.799875,\"end\":76.799875},{\"transcript\":\"जी मैं आपको व्हाट्सएप कर देता हूँ ये नंबर है व्हट्सएप मेआपका।\",\"channel\":0,\"start\":76.999875,\"end\":79.799875},{\"transcript\":\"ठी ठी है ये ये मेरा बच्ता नंबर है सर कन्व्यू चलेक्शन ेक।\",\"channel\":1,\"start\":79.399875,\"end\":83.999875},{\"transcript\":\"हाँ हाँ सर मैं आपको व्हाट्सएप करेंगा अपने पर्सन नंबर पे कभी फ्यूचर में रहा तो प्लीज़  रेगा।\",\"channel\":0,\"start\":82.999875,\"end\":86.999875},{\"transcript\":\"ठाँ ठीक है ठीक है हाँ बिलकुल मैडम ठीकहू।\",\"channel\":1,\"start\":84.999875,\"end\":88.389875},{\"transcript\":\"ओके थैंक यू।\",\"channel\":0,\"start\":87.399875,\"end\":88.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178307352430,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178307352430,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 15:42:04\",\"EndTime\":\"2026-07-03 15:43:54\",\"CallDuration\":\"00:01:50\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Aditya Pandey\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9e1745cd2a8bef75229e343a5a61e509.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 15:42:04\",\"CallEndTime\":\"2026-07-03 15:43:54\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178307352430__DIA9e1745cd2a8bef75229e343a5a61e509.mp3",
  "audio_bytes": 273240,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 27,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 91.08,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello Diljit ji?   (हॅलो दिलजीत जी?)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Uh, hello sir. I am Aditya calling from the JSW One e-commerce platform.   (अ नमस्ते सर। मैं आदित्य बोल रहा हूं JSW One ई-कॉमर्स प्लॅटफॉर्म से।)\n[7s] CUSTOMER: From where, sir?   (कहां से सर?)\n[8s] AGENT: Sir, I was calling from the JSW One e-commerce platform, sir.   (सर JSW One ई-कॉमर्स प्लॅटफॉर्म से बोल रहा था सर।)\n[10s] CUSTOMER: Yes, tell me, sir.   (हां बोलिए सर।)\n[11s] AGENT: Yes sir, you had registered on our platform for a steel requirement. Uh, so is there any urgent requirement for steel right now?   (हां सर आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था स्टील रिक्वायरमेंट के लिए। अ तो अभी अर्जेंट में है सर कोई रिक्वायरमेंट स्टील एग्जाम में?)\n[18s] CUSTOMER: No no, department, what kind of department, sir?   (नहीं नहीं, डिपार्टमेंट किस चीज का डिपार्टमेंट सर?)\n[20s] AGENT: Sir, our MS... I mean, we are an MSME e-commerce platform, sir. Basically, we have on-boarded multiple makes here, like SAIL, Tata, and our, I mean, major sales are of JSW material only. So we sell steel and construction material.   (सर हमारा एम एस मतलब हम एम एस एम ई ई-कॉमर्स प्लॅटफॉर्म है सर। बेसिकली हमारे यहां मल्टीपल मेक्स को हमने ऑन बोर्ड किया है जैसे सेल, टाटा या और हमारा मतलब मेजर सेल्स तो जे एस डब्ल्यू मटेरियल ही है। तो हम स्टील और कंस्ट्रक्शन मटेरियल बेचते हैं।)\n[28s] CUSTOMER: Okay okay.   (ओके ओके।)\n[29s] AGENT: We supply.   (सप्लाई करते हैं।)\n[30s] CUSTOMER: Right now there is some... requirement... there is no requirement. If there is anything, I will let you know, sir.   (अभी तो कुछ है रिक्वायरमेंट, कुछ रिक्वायरमेंट है नहीं। कुछ होगा तो मैं बताता हूं सर आपको।)\n[33s] AGENT: Uh okay sir. Apart from that, can you tell me a little about your business? What do you, I mean...   (अ ओके सर। बाकी आप थोड़ा ये बता सकते हैं अपने बिजनेस के बारे में? किस में आप मतलब)\n[36s] CUSTOMER: We actually do processing work. We process steel, be it JSW's, or this Tata Steel's. We do 'free-town' as per the party's requirement, you see.   (हम लोगों का एक्चुअली प्रोसेसिंग का काम है। हम लोग स्टील में जे एस डब्ल्यू का हो गया, इसका टाटा स्टील का हो गया, इसका हम लोग प्रोसेसिंग करते हैं। फ्री टाउन करते हैं जो पार्टी का रिक्वायरमेंट के हिसाब से ना जी।)\n[42s] AGENT: Oh, so you work like a TPA, is that what you're saying?   (अच्छा टी पी ए की तरह काम करते हैं क्या आप बोल रहे हैं?)\n[44s] CUSTOMER: Yes, yes, yes.   (हां जी, हां जी हां।)\n[45s] AGENT: Okay okay, I got it, got it. Alright sir. If there is anything in the future, please let me know.   (ओके ओके, आई गॉट इट, गॉट इट। ठीक है सर। अगर फ्यूचर में कुछ रहा तो सर बताइएगा।)\n[48s] CUSTOMER: Yes, absolutely sir, absolutely, absolutely, absolutely, absolutely.   (हां बिलकुल सर, बिलकुल बिलकुल बिलकुल बिलकुल।)\n[50s] AGENT: I'll send you a WhatsApp, is this number on WhatsApp?   (मैं आपको व्हाट्सएप कर देता हूं, ये नंबर है व्हाट्सएप पे?)\n[52s] CUSTOMER: Yes, this is my WhatsApp number, sir. Please do.   (हां ये ये मेरा व्हाट्सएप नंबर है सर। कर दीजिए।)\n[54s] AGENT: Yes sir, I'll send you a WhatsApp from my personal number. If there's anything in the future, please let me know.   (हां सर मैं आपको व्हाट्सएप कर देता हूं अपने पर्सनल नंबर से। कभी फ्यूचर में रहा तो प्लीज बताइएगा।)\n[57s] CUSTOMER: Yes, absolutely. Thank you.   (हां बिलकुल। थैंक यू।)\n[58s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 24,
  "connected": 1,
  "audio_notes": "clear: Some industry-specific or misspoken terms ('exam mein', 'free-town') are transcribed as heard.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "24 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "After the opener, instead of asking a generic 'do you have a requirement?', revalidate the specific details from the lead (e.g., 'I see you need HR coil, is that correct?') to anchor the call and show you've done your homework.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had registered on the platform. The customer was initially confused, so the agent explained the JSW One platform. The customer identified their business as steel processing (TPA) and stated they had no current requirement. The agent agreed to send a WhatsApp for future contact and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, you had registered on our platform for a steel requirement.\", \"comment\": \"Agent correctly referenced the customer's prior action on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"Uh, so is there any urgent requirement for steel right now?\", \"comment\": \"Agent asked a generic question about urgency instead of revalidating the specific product, quantity, and location from the lead.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Apart from that, can you tell me a little about your business?\", \"comment\": \"Agent successfully discovered the customer's business model (TPA/processor), but failed to ask about monthly tonnage, brands, or other key discovery points.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright sir. If there is anything in the future, please let me know.\", \"comment\": \"When the customer stated no current requirement, the agent did not attempt to provide a sample price or timeline for a typical future order.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, our MS... I mean, we are an MSME e-commerce platform, sir. Basically, we have on-boarded multiple makes here...\", \"comment\": \"The explanation of the platform was necessary as the customer was confused about who was calling; it was not an unnecessary re-pitch.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After the opener, instead of asking a generic 'do you have a requirement?', revalidate the specific details from the lead (e.g., 'I see you need HR coil, is that correct?') to anchor the call and show you've done your homework.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the platform. The customer was initially confused, so the agent explained the JSW One platform. The customer identified their business as steel processing (TPA) and stated they had no current requirement. The agent agreed to send a WhatsApp for future contact and the call ended.\"}",
  "error": null,
  "latency_ms": 23977,
  "input_tokens": 3625,
  "output_tokens": 753,
  "created_at": "2026-09-03 09:25:13",
  "sentiment": "positive",
  "sentiment_score": 0.352,
  "sentiment_confidence": "high",
  "pos": 31,
  "neg": 4,
  "lex_hits": 14,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.638,
  "agent_talk_sec": 33.0,
  "customer_talk_sec": 18.7,
  "dead_air_sec": 58.3,
  "longest_monologue_sec": 8.1,
  "agent_wpm": 327.3,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 12,
  "discovery_qs": 5,
  "words_agent": 180,
  "words_customer": 88,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178307352430",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.28,
      "end_s": 1.71,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "34972178307352430",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.73,
      "text_en": "Hello Diljit ji?",
      "text_native": "हॅलो दिलजीत जी?"
    },
    {
      "ucid": "34972178307352430",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.47,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.98,
      "end_s": 7.08,
      "text_en": "Uh, hello sir. I am Aditya calling from the JSW One e-commerce platform.",
      "text_native": "अ नमस्ते सर। मैं आदित्य बोल रहा हूं JSW One ई-कॉमर्स प्लॅटफॉर्म से।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.38,
      "end_s": 7.9,
      "text_en": "From where, sir?",
      "text_native": "कहां से सर?"
    },
    {
      "ucid": "34972178307352430",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 10.1,
      "text_en": "Sir, I was calling from the JSW One e-commerce platform, sir.",
      "text_native": "सर JSW One ई-कॉमर्स प्लॅटफॉर्म से बोल रहा था सर।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 10.88,
      "text_en": "Yes, tell me, sir.",
      "text_native": "हां बोलिए सर।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 16.8,
      "text_en": "Yes sir, you had registered on our platform for a steel requirement. Uh, so is there any urgent requirement for steel right now?",
      "text_native": "हां सर आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था स्टील रिक्वायरमेंट के लिए। अ तो अभी अर्जेंट में है सर कोई रिक्वायरमेंट स्टील एग्जाम में?"
    },
    {
      "ucid": "34972178307352430",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 19.5,
      "text_en": "No no, department, what kind of department, sir?",
      "text_native": "नहीं नहीं, डिपार्टमेंट किस चीज का डिपार्टमेंट सर?"
    },
    {
      "ucid": "34972178307352430",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.7,
      "end_s": 27.8,
      "text_en": "Sir, our MS... I mean, we are an MSME e-commerce platform, sir. Basically, we have on-boarded multiple makes here, like SAIL, Tata, and our, I mean, major sales are of JSW material only. So we sell steel and construction material.",
      "text_native": "सर हमारा एम एस मतलब हम एम एस एम ई ई-कॉमर्स प्लॅटफॉर्म है सर। बेसिकली हमारे यहां मल्टीपल मेक्स को हमने ऑन बोर्ड किया है जैसे सेल, टाटा या और हमारा मतलब मेजर सेल्स तो जे एस डब्ल्यू मटेरियल ही है। तो हम स्टील और कंस्ट्रक्शन मटेरियल बेचते हैं।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 10,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 28.7,
      "text_en": "Okay okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 29.8,
      "text_en": "We supply.",
      "text_native": "सप्लाई करते हैं।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 12,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 33.0,
      "text_en": "Right now there is some... requirement... there is no requirement. If there is anything, I will let you know, sir.",
      "text_native": "अभी तो कुछ है रिक्वायरमेंट, कुछ रिक्वायरमेंट है नहीं। कुछ होगा तो मैं बताता हूं सर आपको।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.4,
      "end_s": 36.2,
      "text_en": "Uh okay sir. Apart from that, can you tell me a little about your business? What do you, I mean...",
      "text_native": "अ ओके सर। बाकी आप थोड़ा ये बता सकते हैं अपने बिजनेस के बारे में? किस में आप मतलब"
    },
    {
      "ucid": "34972178307352430",
      "idx": 14,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 42.2,
      "text_en": "We actually do processing work. We process steel, be it JSW's, or this Tata Steel's. We do 'free-town' as per the party's requirement, you see.",
      "text_native": "हम लोगों का एक्चुअली प्रोसेसिंग का काम है। हम लोग स्टील में जे एस डब्ल्यू का हो गया, इसका टाटा स्टील का हो गया, इसका हम लोग प्रोसेसिंग करते हैं। फ्री टाउन करते हैं जो पार्टी का रिक्वायरमेंट के हिसाब से ना जी।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 15,
      "speaker": "agent",
      "start_s": 42.3,
      "end_s": 44.0,
      "text_en": "Oh, so you work like a TPA, is that what you're saying?",
      "text_native": "अच्छा टी पी ए की तरह काम करते हैं क्या आप बोल रहे हैं?"
    },
    {
      "ucid": "34972178307352430",
      "idx": 16,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 44.9,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां जी, हां जी हां।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 17,
      "speaker": "agent",
      "start_s": 45.2,
      "end_s": 48.5,
      "text_en": "Okay okay, I got it, got it. Alright sir. If there is anything in the future, please let me know.",
      "text_native": "ओके ओके, आई गॉट इट, गॉट इट। ठीक है सर। अगर फ्यूचर में कुछ रहा तो सर बताइएगा।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 18,
      "speaker": "customer",
      "start_s": 48.5,
      "end_s": 50.2,
      "text_en": "Yes, absolutely sir, absolutely, absolutely, absolutely, absolutely.",
      "text_native": "हां बिलकुल सर, बिलकुल बिलकुल बिलकुल बिलकुल।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 19,
      "speaker": "agent",
      "start_s": 50.3,
      "end_s": 52.0,
      "text_en": "I'll send you a WhatsApp, is this number on WhatsApp?",
      "text_native": "मैं आपको व्हाट्सएप कर देता हूं, ये नंबर है व्हाट्सएप पे?"
    },
    {
      "ucid": "34972178307352430",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 54.0,
      "text_en": "Yes, this is my WhatsApp number, sir. Please do.",
      "text_native": "हां ये ये मेरा व्हाट्सएप नंबर है सर। कर दीजिए।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 21,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 57.0,
      "text_en": "Yes sir, I'll send you a WhatsApp from my personal number. If there's anything in the future, please let me know.",
      "text_native": "हां सर मैं आपको व्हाट्सएप कर देता हूं अपने पर्सनल नंबर से। कभी फ्यूचर में रहा तो प्लीज बताइएगा।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 22,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 58.2,
      "text_en": "Yes, absolutely. Thank you.",
      "text_native": "हां बिलकुल। थैंक यू।"
    },
    {
      "ucid": "34972178307352430",
      "idx": 23,
      "speaker": "agent",
      "start_s": 58.2,
      "end_s": 58.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178307352430",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, you had registered on our platform for a steel requirement.",
      "comment": "Agent correctly referenced the customer's prior action on the platform."
    },
    {
      "ucid": "34972178307352430",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "Uh, so is there any urgent requirement for steel right now?",
      "comment": "Agent asked a generic question about urgency instead of revalidating the specific product, quantity, and location from the lead."
    },
    {
      "ucid": "34972178307352430",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Apart from that, can you tell me a little about your business?",
      "comment": "Agent successfully discovered the customer's business model (TPA/processor), but failed to ask about monthly tonnage, brands, or other key discovery points."
    },
    {
      "ucid": "34972178307352430",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright sir. If there is anything in the future, please let me know.",
      "comment": "When the customer stated no current requirement, the agent did not attempt to provide a sample price or timeline for a typical future order."
    },
    {
      "ucid": "34972178307352430",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, our MS... I mean, we are an MSME e-commerce platform, sir. Basically, we have on-boarded multiple makes here...",
      "comment": "The explanation of the platform was necessary as the customer was confused about who was calling; it was not an unnecessary re-pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}