Call 34972178307337860 2026-07-03 · Abdul Ansari · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear, but the call cuts off mid-sentence at the very end.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
Agent claimed ready stock is available: 'Ready stock aapko yahan bhi mil jaayega.'
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +5/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any fields for a new or existing requirement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked no discovery questions about the customer's business, usage, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
After the customer deferred, the agent did not provide a price, timeline, or attempt to close, simply ending the call.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
Dealer se sasta mil jaata hai aur ready stock mil jaata hai.
inquiry ek baar hi daal dunga agar mere ko aati hai na ab jaise requirement.
did well
Opener acknowledges platform submission
Aapne ek do baar na query daale the chaar coil ka but aapne close nahi kiya tha.
No unnecessary re-pitching
Toh abhi kuch requirement to sir direct aap JSW se judiye na, kya issue hai? Direct aap JSW se judenge toh behtar rahega.
Summary
The agent contacted a customer about a past, unclosed query. The customer stated they purchased from a local dealer due to better pricing and ready availability. The agent attempted to highlight the benefits of buying direct, but failed to gather details of a new requirement or effectively counter the customer's price objection, and the call ended with the customer deferring to a future inquiry.
Coaching
When the customer says dealers are cheaper and have ready stock, you must prove our value by asking for their specific requirement and giving a concrete, all-inclusive price to compare.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Aapne ek do baar na query daale the chaar coil ka but aapne close nahi kiya tha. The agent correctly referenced a previous, unclosed query from the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any fields for a new or existing requirement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, usage, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Theek hai sir, okay. After the customer deferred, the agent did not provide a price, timeline, or attempt to close, simply ending the call. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Toh abhi kuch requirement to sir direct aap JSW se judiye na, kya issue hai? Direct aap JSW se judenge toh behtar rahega. The agent did not re-pitch the entire portfolio, focusing only on the benefits of a direct relationship. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Dealer se sasta mil jaata hai aur ready stock mil jaata hai. |
Better price mein milega, future mein achcha rahega aapko. |
| send_price_will_think | mishandled | inquiry ek baar hi daal dunga agar mere ko aati hai na ab jaise requirement. |
Theek hai sir, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.559 | 23.7s | 18.7s | 47.6s | 6.6s | 357.0 | 0 | 9 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
2.1s
Hello.
customer
2.9s
Yes.
Hanji.
agent
3.8s
Hello sir, I am Abdul speaking from JSW One.
Namaskar sir, main Abdul baat kar raha hoon JSW One se.
customer
6.5s
Yes, yes.
Hanji hanji.
agent
7.3s
Are you speaking from Balaji International?
Balaji International se baat kar rahe hain?
customer
9.1s
From where, sir?
Kahan se sir?
agent
9.8s
Balaji, are you speaking from Balaji International?
Balaji, Balaji International se baat kar rahe hain?
customer
11.3s
Yes, yes, yes, yes.
Hanji hanji hanji hanji.
agent
12.5s
Your company was registered, sir. You had put in a query once or twice for four coils but you didn't close it. What was the issue, I mean?
Aapki company sir na registered thi. Aapne ek do baar na query daale the chaar coil ka but aapne close nahi kiya tha. Kya issue aa raha tha matlab?
customer
17.0s
Sir, your dealers who are here in Ludhiana, I purchased it from them, sir, it was a coil.
Sir yahan pe jo aapke dealer hain Ludhiana mein, maine unhi se lekar purchase kar li thi sir, coil thi.
agent
21.3s
Oh, okay, okay, okay.
Achcha achcha achcha achcha.
customer
22.6s
Yes, yes, from them.
Haanji haanji unhi se.
agent
23.4s
Okay. So if you have any requirement now, sir, connect directly with JSW, what's the issue? If you connect directly with JSW, it will be better. You will get it at a better price, it will be good for you in the future.
Okay. Toh abhi kuch requirement to sir direct aap JSW se judiye na, kya issue hai? Direct aap JSW se judenge toh behtar rahega. Better price mein milega, future mein achcha rahega aapko.
customer
29.3s
That is there, sir, that's why I registered. But the rates etc., sir, don't work out directly. I get it cheaper from the dealer and ready stock is available.
Woh toh sir hai, tabhi register kiya tha. But rates wagera sir set nahi baithte direct na. Dealer se sasta mil jaata hai aur ready stock mil jaata hai.
agent
36.4s
You will get ready stock here as well. It will be better for you to do business with JSW. If you have a requirement for credit etc. in the future, we will provide you with credit etc., okay? Credit etc.
Ready stock aapko yahan bhi mil jaayega. Aapko JSW se business karna better rahega. Agar aapko future mein credit wagera requirement ho toh hum log aapko credit wagera provide kara denge, theek hai? Credit wagera.
customer
43.0s
Okay, fine. Now I, yes yes, I will put in an inquiry once if I get a requirement now.
Chalo theek hai. Abhi main, haanji haanji, inquiry ek baar hi daal dunga agar mere ko aati hai na ab jaise requirement.
agent
47.8s
Okay sir, okay.
Theek hai sir, okay.
customer
48.9s
So you have
Toh aapke paas