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  "start_time": "2026-07-03 15:39:38",
  "end_time": "2026-07-03 15:41:08",
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  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes.   (Hanji.)\n[4s] AGENT: Hello sir, I am Abdul speaking from JSW One.   (Namaskar sir, main Abdul baat kar raha hoon JSW One se.)\n[6s] CUSTOMER: Yes, yes.   (Hanji hanji.)\n[7s] AGENT: Are you speaking from Balaji International?   (Balaji International se baat kar rahe hain?)\n[9s] CUSTOMER: From where, sir?   (Kahan se sir?)\n[10s] AGENT: Balaji, are you speaking from Balaji International?   (Balaji, Balaji International se baat kar rahe hain?)\n[11s] CUSTOMER: Yes, yes, yes, yes.   (Hanji hanji hanji hanji.)\n[12s] AGENT: Your company was registered, sir. You had put in a query once or twice for four coils but you didn't close it. What was the issue, I mean?   (Aapki company sir na registered thi. Aapne ek do baar na query daale the chaar coil ka but aapne close nahi kiya tha. Kya issue aa raha tha matlab?)\n[17s] CUSTOMER: Sir, your dealers who are here in Ludhiana, I purchased it from them, sir, it was a coil.   (Sir yahan pe jo aapke dealer hain Ludhiana mein, maine unhi se lekar purchase kar li thi sir, coil thi.)\n[21s] AGENT: Oh, okay, okay, okay.   (Achcha achcha achcha achcha.)\n[23s] CUSTOMER: Yes, yes, from them.   (Haanji haanji unhi se.)\n[23s] AGENT: Okay. So if you have any requirement now, sir, connect directly with JSW, what's the issue? If you connect directly with JSW, it will be better. You will get it at a better price, it will be good for you in the future.   (Okay. Toh abhi kuch requirement to sir direct aap JSW se judiye na, kya issue hai? Direct aap JSW se judenge toh behtar rahega. Better price mein milega, future mein achcha rahega aapko.)\n[29s] CUSTOMER: That is there, sir, that's why I registered. But the rates etc., sir, don't work out directly. I get it cheaper from the dealer and ready stock is available.   (Woh toh sir hai, tabhi register kiya tha. But rates wagera sir set nahi baithte direct na. Dealer se sasta mil jaata hai aur ready stock mil jaata hai.)\n[36s] AGENT: You will get ready stock here as well. It will be better for you to do business with JSW. If you have a requirement for credit etc. in the future, we will provide you with credit etc., okay? Credit etc.   (Ready stock aapko yahan bhi mil jaayega. Aapko JSW se business karna better rahega. Agar aapko future mein credit wagera requirement ho toh hum log aapko credit wagera provide kara denge, theek hai? Credit wagera.)\n[43s] CUSTOMER: Okay, fine. Now I, yes yes, I will put in an inquiry once if I get a requirement now.   (Chalo theek hai. Abhi main, haanji haanji, inquiry ek baar hi daal dunga agar mere ko aati hai na ab jaise requirement.)\n[48s] AGENT: Okay sir, okay.   (Theek hai sir, okay.)\n[49s] CUSTOMER: So you have   (Toh aapke paas)",
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  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
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  "audio_notes": "clear: The audio is clear, but the call cuts off mid-sentence at the very end.",
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  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When the customer says dealers are cheaper and have ready stock, you must prove our value by asking for their specific requirement and giving a concrete, all-inclusive price to compare.",
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  "call_summary": "The agent contacted a customer about a past, unclosed query. The customer stated they purchased from a local dealer due to better pricing and ready availability. The agent attempted to highlight the benefits of buying direct, but failed to gather details of a new requirement or effectively counter the customer's price objection, and the call ended with the customer deferring to a future inquiry.",
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      "text_en": "Hello sir, I am Abdul speaking from JSW One.",
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      "text_en": "Yes, yes.",
      "text_native": "Hanji hanji."
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      "text_en": "Are you speaking from Balaji International?",
      "text_native": "Balaji International se baat kar rahe hain?"
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      "text_en": "From where, sir?",
      "text_native": "Kahan se sir?"
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      "text_en": "Balaji, are you speaking from Balaji International?",
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      "text_native": "Hanji hanji hanji hanji."
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      "text_native": "Achcha achcha achcha achcha."
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      "text_native": "Woh toh sir hai, tabhi register kiya tha. But rates wagera sir set nahi baithte direct na. Dealer se sasta mil jaata hai aur ready stock mil jaata hai."
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      "text_native": "Ready stock aapko yahan bhi mil jaayega. Aapko JSW se business karna better rahega. Agar aapko future mein credit wagera requirement ho toh hum log aapko credit wagera provide kara denge, theek hai? Credit wagera."
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      "text_en": "Okay, fine. Now I, yes yes, I will put in an inquiry once if I get a requirement now.",
      "text_native": "Chalo theek hai. Abhi main, haanji haanji, inquiry ek baar hi daal dunga agar mere ko aati hai na ab jaise requirement."
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      "text_en": "Okay sir, okay.",
      "text_native": "Theek hai sir, okay."
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      "speaker": "customer",
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      "text_en": "So you have",
      "text_native": "Toh aapke paas"
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      "questions_hit": null,
      "evidence": "Theek hai sir, okay.",
      "comment": "After the customer deferred, the agent did not provide a price, timeline, or attempt to close, simply ending the call."
    },
    {
      "ucid": "34972178307337860",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Toh abhi kuch requirement to sir direct aap JSW se judiye na, kya issue hai? Direct aap JSW se judenge toh behtar rahega.",
      "comment": "The agent did not re-pitch the entire portfolio, focusing only on the benefits of a direct relationship."
    }
  ],
  "objections": [
    {
      "ucid": "34972178307337860",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Dealer se sasta mil jaata hai aur ready stock mil jaata hai.",
      "response": "Better price mein milega, future mein achcha rahega aapko."
    },
    {
      "ucid": "34972178307337860",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "inquiry ek baar hi daal dunga agar mere ko aati hai na ab jaise requirement.",
      "response": "Theek hai sir, okay."
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}