Call 34972178307331132 2026-07-03 · ankit mistry · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Gujarati | 7 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the requirement fields.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short for any discovery questions to be asked.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call ended long before the closure stage could be reached.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 91% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Niravbhai, a while ago, on our Jindal's digital portal, your business which is Para Equipments
No unnecessary re-pitching
Niravbhai, a while ago, on our Jindal's digital portal...
Summary
The agent called the customer, Niravbhai of Para Equipments, regarding an inquiry made on the JSW digital portal. The agent successfully introduced himself and referenced the portal inquiry, but the call ended abruptly before any details could be validated or discussed.
Coaching
Your opening was good, correctly referencing the customer's action on the digital portal. The call was too short to assess the rest of the pitch.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Niravbhai, a while ago, on our Jindal's digital portal, your business which is Para Equipments The agent correctly acknowledged the customer's inquiry on the digital portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the requirement fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short for any discovery questions to be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended long before the closure stage could be reached. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Niravbhai, a while ago, on our Jindal's digital portal... The agent did not perform any unnecessary re-pitching and went straight to the customer's inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.906 heavy | 11.5s | 1.2s | 29.3s | 5.7s | 213.9 | 0 | 4 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
હેલો
agent
1.7s
Hello
હેલો
agent
2.7s
Yes, am I speaking with Nirav ji? Niravbhai Patel?
હા નીરવજી વાત કરે છે? નીરવભાઈ પટેલ?
customer
4.1s
Yes, speak.
હા બોલો
agent
4.7s
Niravbhai, good afternoon. I am Ankit Mistry calling from JSW Steel. Jindal Steel Mumbai Head Office.
નીરવભાઈ ગુડ આફ્ટરનૂન. અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલ માંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
8.9s
Speak.
બોલો
agent
9.8s
Niravbhai, a while ago, on our Jindal's digital portal, your business which is Para Equipments
નીરવભાઈ આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે વિચ ઇસ પેરા ઇક્વિપમેન્ટ્સ