{
  "ucid": "34972178307331132",
  "call_date": "2026-07-03",
  "start_time": "2026-07-03 15:38:31",
  "end_time": "2026-07-03 15:39:13",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa433d7db9eb324bba02c7d00997c1d7f.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 49,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1574\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"b1a523e73373efc8578046951b5ffb10/4648369412586899828\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"ો\",\"channel\":1,\"start\":0,\"end\":4.399875},{\"transcript\":\"હલો\",\"channel\":0,\"start\":2.199875,\"end\":2.999875},{\"transcript\":\"હીરો જીવાત કરે છે હીરોભાઈ પટેલ\",\"channel\":0,\"start\":4.999875,\"end\":7.999875},{\"transcript\":\"બોલો ો\",\"channel\":1,\"start\":6.999875,\"end\":9.199875},{\"transcript\":\"નીર લ અંતિક મિસતરીવકરો છો જેમથી જ\",\"channel\":0,\"start\":8.399875,\"end\":14.199875},{\"transcript\":\"હલો\",\"channel\":1,\"start\":14.799875,\"end\":15.589875},{\"transcript\":\"આપણે તમે મારા જિા ડજિટલ પટલપર તમારાબિઝનેસઝને પહેરા ઇકિપન\",\"channel\":0,\"start\":15.999875,\"end\":23.62}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178307331132,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178307331132,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 15:38:31\",\"EndTime\":\"2026-07-03 15:39:13\",\"CallDuration\":\"00:00:42\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa433d7db9eb324bba02c7d00997c1d7f.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 15:38:31\",\"CallEndTime\":\"2026-07-03 15:39:13\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178307331132__DIAa433d7db9eb324bba02c7d00997c1d7f.mp3",
  "audio_bytes": 71712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 7,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 23.904,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (હેલો)\n[2s] AGENT: Hello   (હેલો)\n[3s] AGENT: Yes, am I speaking with Nirav ji? Niravbhai Patel?   (હા નીરવજી વાત કરે છે? નીરવભાઈ પટેલ?)\n[4s] CUSTOMER: Yes, speak.   (હા બોલો)\n[5s] AGENT: Niravbhai, good afternoon. I am Ankit Mistry calling from JSW Steel. Jindal Steel Mumbai Head Office.   (નીરવભાઈ ગુડ આફ્ટરનૂન. અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલ માંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.)\n[9s] CUSTOMER: Speak.   (બોલો)\n[10s] AGENT: Niravbhai, a while ago, on our Jindal's digital portal, your business which is Para Equipments   (નીરવભાઈ આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે વિચ ઇસ પેરા ઇક્વિપમેન્ટ્સ)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your opening was good, correctly referencing the customer's action on the digital portal. The call was too short to assess the rest of the pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
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  "latency_ms": 21794,
  "input_tokens": 2870,
  "output_tokens": 629,
  "created_at": "2026-09-03 09:26:47",
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  "sentiment_score": -0.175,
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  "lex_hits": 0,
  "objection_phrases": "[]",
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  "customer_talk_sec": 1.2,
  "dead_air_sec": 29.3,
  "longest_monologue_sec": 5.7,
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  "interruptions": 0,
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  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 41,
  "words_customer": 4,
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      "ucid": "34972178307331132",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "34972178307331132",
      "idx": 1,
      "speaker": "agent",
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      "ucid": "34972178307331132",
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      "end_s": 4.1,
      "text_en": "Yes, am I speaking with Nirav ji? Niravbhai Patel?",
      "text_native": "હા નીરવજી વાત કરે છે? નીરવભાઈ પટેલ?"
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      "text_native": "હા બોલો"
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      "ucid": "34972178307331132",
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      "text_native": "બોલો"
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      "idx": 6,
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      "text_native": "નીરવભાઈ આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે વિચ ઇસ પેરા ઇક્વિપમેન્ટ્સ"
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      "comment": "The call ended long before the closure stage could be reached."
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    "CL2 Revalidate every field",
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    "CL4 Closure with price & timeline"
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}