Call 34972178307325892 2026-07-03 · Rohit Mishra · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center chatter) on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any of the customer's submitted requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead opened the call like a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any of the required discovery questions about the customer's business or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
Summary
The agent called Mahavir Enterprise but failed to acknowledge that the customer had submitted a requirement on the platform, instead asking if they had any need for mild steel. The customer confirmed they have a regular requirement but the call ended before any details could be discussed or validated.
Coaching
For a customer-led call, you must start by acknowledging their online submission; asking 'do you have a requirement' makes it sound like a cold call and ignores the work the customer already did.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Yes, yes, Mahavir ji, do you have any such requirement for mild steel right now? The agent did not acknowledge the customer's platform submission and instead opened the call like a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any of the customer's submitted requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about the customer's business or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was too short to reach the closure stage; no price or timeline was discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not get far enough into the call to pitch anything, so no unnecessary re-pitching occurred. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 9.0s | 6.8s | 33.2s | 3.2s | 260.0 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हॅलो
agent
1.5s
Hello.
customer
2.1s
Are you speaking to Mahavir Enterprise?
महावीर एंटरप्राइज से बात कर रहे क्या?
agent
3.6s
Yes, please speak.
हाँ बोलिए।
agent
4.3s
Yes ji, this is Rohit Mishra calling from JSW One.
हाँ जी, रोहित मिश्रा बात कर रहा था JSW One से।
customer
6.4s
From where?
कहाँ से?
agent
7.1s
JSW One.
customer
7.8s
Speak.
बोलिए।
agent
8.8s
And this... Hello, can you hear my voice?
और ये... हेलो, आवाज़ आ रही है क्या मेरी?
customer
12.1s
It's audible, sir. You tell me.
आ रही है सर, बताइए आप।
agent
13.4s
Yes, yes, Mahavir ji, do you have any such requirement for mild steel right now?
हाँ हाँ महावीर जी, अभी कुछ ऐसा रिक्वायरमेंट है क्या माइल्ड स्टील में?
customer
16.6s
Uhm, it's regular, sir, but getting work done with you people...
उम्, रेगुलर रहता है सर, बट आप लोगों से काम डन...