{ "ucid": "34972178307325892", "call_date": "2026-07-03", "start_time": "2026-07-03 15:37:38", "end_time": "2026-07-03 15:38:27", "duration_sec": 49, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA884fd2fab8d2aedac8e910baf3955527.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 32, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2436\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"1d575bc2133bfbb08c71c71ed0cc8e14/16584550177593545283\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हबारके हैलो\",\"channel\":0,\"start\":0,\"end\":4.199875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":0,\"end\":0.999875},{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":3.199875,\"end\":4.199875},{\"transcript\":\"जी माँ भी रेंटरप्राइस कर बात करे क्या।\",\"channel\":0,\"start\":4.799875,\"end\":7.199875},{\"transcript\":\"हाँ आ बोलिए।\",\"channel\":1,\"start\":7.199875,\"end\":8.199875},{\"transcript\":\"हाँ हाँ जी रोहित मिस्से बात कर रहा था जीएपेा।\",\"channel\":0,\"start\":8.599875,\"end\":11.399875},{\"transcript\":\"हाँ हाँ से।\",\"channel\":1,\"start\":11.799875,\"end\":13.599875},{\"transcript\":\"जी जी सर।\",\"channel\":0,\"start\":13.799875,\"end\":14.799875},{\"transcript\":\"बोलि बोलिए।\",\"channel\":1,\"start\":14.999875,\"end\":15.999875},{\"transcript\":\"हैलो ये हैलो आ आ रही है क्या मुझे।\",\"channel\":0,\"start\":16.999875,\"end\":21.199875},{\"transcript\":\"आी आ रही है सर बताइए आप।\",\"channel\":1,\"start\":21.199875,\"end\":22.999875},{\"transcript\":\"हाँ हाँ हाँ मावेश जी अभी कुछ ऐसा रेक्वियरेमेंट है क्या मसटल में।\",\"channel\":0,\"start\":22.599875,\"end\":26.589875},{\"transcript\":\"रेगुलर रे रहता है सर बट आप लोगों से कामडरि।\",\"channel\":1,\"start\":27.799875,\"end\":31.82}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178307325892,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178307325892,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 15:37:38\",\"EndTime\":\"2026-07-03 15:38:27\",\"CallDuration\":\"00:00:49\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA884fd2fab8d2aedac8e910baf3955527.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 15:37:38\",\"CallEndTime\":\"2026-07-03 15:38:27\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178307325892__DIA884fd2fab8d2aedac8e910baf3955527.mp3", "audio_bytes": 96120, "audio_status": "ok", "audio_error": null, "excel_turn_count": 13, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 32.04, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (हॅलो)\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Are you speaking to Mahavir Enterprise? (महावीर एंटरप्राइज से बात कर रहे क्या?)\n[4s] AGENT: Yes, please speak. (हाँ बोलिए।)\n[4s] AGENT: Yes ji, this is Rohit Mishra calling from JSW One. (हाँ जी, रोहित मिश्रा बात कर रहा था JSW One से।)\n[6s] CUSTOMER: From where? (कहाँ से?)\n[7s] AGENT: JSW One.\n[8s] CUSTOMER: Speak. (बोलिए।)\n[9s] AGENT: And this... Hello, can you hear my voice? (और ये... हेलो, आवाज़ आ रही है क्या मेरी?)\n[12s] CUSTOMER: It's audible, sir. You tell me. (आ रही है सर, बताइए आप।)\n[13s] AGENT: Yes, yes, Mahavir ji, do you have any such requirement for mild steel right now? (हाँ हाँ महावीर जी, अभी कुछ ऐसा रिक्वायरमेंट है क्या माइल्ड स्टील में?)\n[17s] CUSTOMER: Uhm, it's regular, sir, but getting work done with you people... (उम्, रेगुलर रहता है सर, बट आप लोगों से काम डन...)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "noisy: Significant background noise (call center chatter) on the agent's side, but the main speakers are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "For a customer-led call, you must start by acknowledging their online submission; asking 'do you have a requirement' makes it sound like a cold call and ignores the work the customer already did.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called Mahavir Enterprise but failed to acknowledge that the customer had submitted a requirement on the platform, instead asking if they had any need for mild steel. The customer confirmed they have a regular requirement but the call ended before any details could be discussed or validated.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, yes, Mahavir ji, do you have any such requirement for mild steel right now?\", \"comment\": \"The agent did not acknowledge the customer's platform submission and instead opened the call like a cold call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any of the customer's submitted requirement details could be revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about the customer's business or procurement habits.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was too short to reach the closure stage; no price or timeline was discussed or committed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get far enough into the call to pitch anything, so no unnecessary re-pitching occurred.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a customer-led call, you must start by acknowledging their online submission; asking 'do you have a requirement' makes it sound like a cold call and ignores the work the customer already did.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called Mahavir Enterprise but failed to acknowledge that the customer had submitted a requirement on the platform, instead asking if they had any need for mild steel. The customer confirmed they have a regular requirement but the call ended before any details could be discussed or validated.\"}", "error": null, "latency_ms": 19918, "input_tokens": 2907, "output_tokens": 643, "created_at": "2026-09-03 09:25:01", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.57, "agent_talk_sec": 9.0, "customer_talk_sec": 6.8, "dead_air_sec": 33.2, "longest_monologue_sec": 3.2, "agent_wpm": 260.0, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 2, "words_agent": 39, "words_customer": 27, "monologue_heavy": 0, "turns": [ { "ucid": "34972178307325892", "idx": 0, "speaker": "customer", "start_s": 0.77, "end_s": 1.11, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "34972178307325892", "idx": 1, "speaker": "agent", "start_s": 1.51, "end_s": 1.87, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178307325892", "idx": 2, "speaker": "customer", "start_s": 2.1, "end_s": 3.56, "text_en": "Are you speaking to Mahavir Enterprise?", "text_native": "महावीर एंटरप्राइज से बात कर रहे क्या?" }, { "ucid": "34972178307325892", "idx": 3, "speaker": "agent", "start_s": 3.63, "end_s": 4.1, "text_en": "Yes, please speak.", "text_native": "हाँ बोलिए।" }, { "ucid": "34972178307325892", "idx": 4, "speaker": "agent", "start_s": 4.3, "end_s": 6.0, "text_en": "Yes ji, this is Rohit Mishra calling from JSW One.", "text_native": "हाँ जी, रोहित मिश्रा बात कर रहा था JSW One से।" }, { "ucid": "34972178307325892", "idx": 5, "speaker": "customer", "start_s": 6.39, "end_s": 6.95, "text_en": "From where?", "text_native": "कहाँ से?" }, { "ucid": "34972178307325892", "idx": 6, "speaker": "agent", "start_s": 7.13, "end_s": 7.76, "text_en": "JSW One.", "text_native": "JSW One." }, { "ucid": "34972178307325892", "idx": 7, "speaker": "customer", "start_s": 7.83, "end_s": 8.23, "text_en": "Speak.", "text_native": "बोलिए।" }, { "ucid": "34972178307325892", "idx": 8, "speaker": "agent", "start_s": 8.8, "end_s": 11.98, "text_en": "And this... Hello, can you hear my voice?", "text_native": "और ये... हेलो, आवाज़ आ रही है क्या मेरी?" }, { "ucid": "34972178307325892", "idx": 9, "speaker": "customer", "start_s": 12.06, "end_s": 13.2, "text_en": "It's audible, sir. You tell me.", "text_native": "आ रही है सर, बताइए आप।" }, { "ucid": "34972178307325892", "idx": 10, "speaker": "agent", "start_s": 13.36, "end_s": 16.0, "text_en": "Yes, yes, Mahavir ji, do you have any such requirement for mild steel right now?", "text_native": "हाँ हाँ महावीर जी, अभी कुछ ऐसा रिक्वायरमेंट है क्या माइल्ड स्टील में?" }, { "ucid": "34972178307325892", "idx": 11, "speaker": "customer", "start_s": 16.6, "end_s": 19.48, "text_en": "Uhm, it's regular, sir, but getting work done with you people...", "text_native": "उम्, रेगुलर रहता है सर, बट आप लोगों से काम डन..." } ], "steps": [ { "ucid": "34972178307325892", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes, yes, Mahavir ji, do you have any such requirement for mild steel right now?", "comment": "The agent did not acknowledge the customer's platform submission and instead opened the call like a cold call." }, { "ucid": "34972178307325892", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any of the customer's submitted requirement details could be revalidated." }, { "ucid": "34972178307325892", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the required discovery questions about the customer's business or procurement habits." }, { "ucid": "34972178307325892", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was too short to reach the closure stage; no price or timeline was discussed or committed." }, { "ucid": "34972178307325892", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "", "comment": "The agent did not get far enough into the call to pitch anything, so no unnecessary re-pitching occurred." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }