34972178307182350 · Call

Call 34972178307182350 2026-07-03 · sudeeps · 5:08

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26	General Enquiry	full conversation 55 turns, clean transcript (2% inaudible)	Marathi	55	customer_led (campaign_name:medium)

Audio: clear: There is a slight background noise on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

6.0/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

Agent confirmed availability: 'we have all the running standard SKUs available.'

4 · Sentiment

the CUSTOMER

0.06

confidence high · +5/−4 from 14 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The customer volunteered product, thickness, and quantity, but the agent did not revalidate these or ask for the missing fields (width, delivery location).

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−1.0 pts Discovery (5 Qs, woven naturally) Agent asked for end application, and the customer volunteered monthly tonnage and payment term needs, covering 3 of 5 discovery points.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

In our system, sir, an inquiry was already created for CR and HR material. But for some reason, we couldn't do business at that time.

Closure with price & timeline

You send me those details, and I will immediately send you the quotation, sir.

Summary

The agent re-engaged a past lead. The customer has started a new company and has an immediate requirement for 10-15 tons of CR and HRPO to manufacture generator bodies. The primary discussion point was the customer's need for credit, which the agent handled by explaining the company policy of offering credit from the third order. The call concluded with the agent agreeing to send a registration link and then a quotation.

Coaching

When the customer gives you a partial requirement, your job is to complete it. You must ask for the missing details like width and delivery pincode before you can quote.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	In our system, sir, an inquiry was already created for CR and HR material. But for some reason, we couldn't do business at that time. Agent correctly referenced a previous enquiry from the system instead of starting from scratch.
CL2 Revalidate every field	3	fail	0	0.0	The customer volunteered product, thickness, and quantity, but the agent did not revalidate these or ask for the missing fields (width, delivery location).
CL3 Discovery (5 Qs, woven naturally)	2	partial	3	1.0	Tell me this, what is its end application? What will you make? Agent asked for end application, and the customer volunteered monthly tonnage and payment term needs, covering 3 of 5 discovery points.
CL4 Closure with price & timeline	2	pass	–	2.0	You send me those details, and I will immediately send you the quotation, sir. Agent committed to providing a quotation with a clear timeline ('immediately') after the customer provides registration details.
CL5 No unnecessary re-pitching	1	pass	–	1.0	The price you will get from us for HR material will be a very competitive pricing and we have all the running standard SKUs available. Agent did not re-pitch the whole portfolio, instead focusing on competitive pricing and credit policy in response to the customer's specific concerns.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.515	72.5s	68.4s	167.1s	13.0s	339.3	1	27	28	16

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

5.2s

Hello.

हॅलो.

customer

6.2s

Hello.

हॅलो.

agent

6.8s

Hello, am I speaking with Tushar Thorat? G and M Engineers?

हॅलो, तुषार थोरात बोलताय का? G and M Engineers?

customer

9.4s

Yes, speaking.

बोल ना.

agent

10.3s

Hello.

हॅलो.

customer

11.0s

Yes sir, tell me.

हा सर बोला.

agent

12.0s

Tushar sir, hello, Kuldeep speaking from JSW One.

तुषार सर नमस्कार, कुलदीप बोलतोय JSW One मधनं.

customer

14.4s

Yes, tell me.

हा बोला ना.

agent

15.2s

Your company was registered on our portal, sir, to fill the form. I had called regarding your steel purchase, sir. In our system, sir, an inquiry was already created for CR and HR material. But for some reason, we couldn't do business at that time. So, is there any plan now? Are you going to purchase material?

ही तुमची कंपनी रजिस्टर झाली होती सर पोर्टलवर आमच्या फोर्म भरण्यासाठी. तुमचे स्टील स्टील परचेस संदर्भात फोन केला होता सर. सिस्टम मध्ये आहे ना सर आमच्या ऑलरेडी CR आणि HR मटेरियलला घेऊन इन्क्वायरी बनली होती. पण काही कारणांमुळे तेव्हा आपला बिझनेस करता आला नाही. तर आता काय प्लॅनिंग आहे का? तुम्ही करणार आहे का खरेदी मटेरियलची?

customer

25.6s

Sir, you know how it is? We need credit, right, already. That's the only problem, nothing else.

सर कसं आहे माहिती आहे का? क्रेडिट मिळालं नाही लागतंय ना ऑलरेडी. त्याचा प्रॉब्लेम बाकी नाही काही.

agent

28.8s

See sir, how it is, now our work is directly with the company. The price you will get from us for HR material will be a very competitive pricing and we have all the running standard SKUs available. Yes, yes. So you will get the pricing like that, but we are working with the company and the company has its SOPs, I cannot give you credit on the very first order, sir. You place two orders, and from the third order, I will get you credit.

कसं आहे हे बघा सर, आता आपलं काम डायरेक्ट कंपनीसोबत होतंय. तुम्हाला जी प्राईज भेटणार ना आमच्याकडनं HR मटेरियलला घेऊन ती खूप कॉम्पिटिटिव्ह प्राइसिंग भेटणार आणि आपल्याकडे सगळे रनिंग स्टॅंडर्डचे SKU अवेलेबल आहेत. हा हा. तर प्राइसिंग तुम्हाला तशी भेटणार पण कंपनीसोबत काम होतंय आणि कंपनीचे जे काही SOPs असतात, मी पहिल्याच ऑर्डरमध्ये तुम्हाला क्रेडिट देऊ शकत नाही सर. तुम्ही दोन ऑर्डर लावा, तिसऱ्या ऑर्डरपासून क्रेडिट करून देतो मी.

customer

42.3s

Sir, you know what has happened now? My GM, I had a GM account. I have now made the company a private limited. I have now registered a company called Ganesha Power Equipment Private Limited.

आता काय झालंय सर माहिती आहे का? माझं GM जे आहे GM चा अकाउंट होतं आता. मी आता प्रायव्हेट लिमिटेड केली कंपनी. गणेश पॉवर इक्विपमेंट प्रायव्हेट लिमिटेड म्हणून कंपनी आता केली आहे रजिस्टर.

agent

48.9s

Oh, so you are not working in GM now?

अच्छा तुम्ही ही GM मध्ये आता नाही काम करत आहात का?

customer

51.2s

Not now, we have now closed the GST number for GM.

आता नाही, GM चं तर GST नंबर आता आम्ही बंद केलाय.

agent

53.4s

Meaning you did it from GM, opened a new one. Okay.

म्हणजे GM मधनंच केलं तुम्ही, नवीन उघडलंय. ओके.

customer

55.1s

Yes, got a new GST number. Have made it a private limited company now.

हा नवीन GST नंबर काढलाय. प्रायव्हेट लिमिटेड कंपनी करून घेतली आहे आता.

agent

58.2s

What is the name of that new one?

काय नाव आहे त्या नवीन ह्याचं?

customer

59.4s

Ganesha Power Equipment Private Limited.

गणेश पॉवर इक्विपमेंट प्रायव्हेट लिमिटेड.

agent

61.7s

Okay, understood. And by when will this be done?

अच्छा, समजलं. आणि कधीपर्यंत होणार आहे हे?

customer

64.2s

What?

कशाचं?

agent

65.2s

This that you are saying, Manisha Private Limited.

हे जे तुम्ही बोलताय ना मनीषा प्रायव्हेट लिमिटेड.

customer

67.4s

By when? Ganesha Power. It is already registered. We are doing business with it right now.

हे कधीपर्यंत? गणेश पॉवर. रजिस्टर झाली आहे ती ऑलरेडी. आम्ही आत्ताच घेऊन बिझनेस करतोय.

agent

70.8s

Oh, are you still doing it? Okay. WhatsApp me its details, sir. We will register that on the portal as well and then we can start business from there. Okay?

अच्छा करताय का अजून? ठीक आहे. त्याचे डिटेल्स मला WhatsApp करून द्या सर. त्याला पण आपण रजिस्टर करून टाकू पोर्टलवर आणि मग तिकडनं आपण बिझनेस स्टार्ट करू. ठीक आहे?

customer

77.2s

Actually sir, right now I need, for me, I need about ten to fifteen tons of material right now. Yes, 2mm in CR and one 2mm in HRPO and one 1.5mm later in CR was needed. About ten to fifteen tons of material will be required.

ऑलरेडी सर आहे ना आता मला आहे ना, सम माझ्यासाठी मला एक आहे ना दहा ते पंधरा टन मटेरियल लागणार होतं आता. यस CR मध्ये दोन एमएम आणि एक HRPO मध्ये दोन एमएम आणि एक दीड एमएम नंतर CR लागणार होतं. एक दहा-पंधरा टन मटेरियल लागेल.

agent

86.8s

Right now?

आता लगेच?

customer

87.2s

Yes. What I have already done is, yes. I have already started with an MNC company. Our vendor code has already been generated for that.

हा. मी आता ऑलरेडी काय केलंय, हा. मी आता ऑलरेडी MNC कंपनीचा, MNC कंपनीकडे आमचं चालू केलंय. वेंडर कोड निघालाय आता ऑलरेडी त्याचा.

agent

92.3s

Hmm, okay.

हम्म, ओके.

customer

93.2s

But I already needed the material. Okay, the first one or two payments, we will make them, what I mean is, if you can do something, then we have to make the payment in thirty days, forty-five days.

पण मला ऑलरेडी मटेरियल लागणार होतं. ठीक आहे एक-दोन पहिले पेमेंट आहे ते करू आम्ही काय म्हणजे काय हे जर तुम्ही करून काय आहे ना, तर ते थर्टी डेजला, फोर्टी फाईव्ह डेजला आम्हाला पेमेंट करायचंय.

agent

101.2s

We can do that, sir.

करूया ना सर आपण.

customer

101.8s

Actually, how it is, if the business grows this much next time, then we will need up to fifty tons of material in a month.

ऑलरेडी कसं आहे, जर बिझनेस जर एवढ्या जर म्हणजे वाढला पुढल्या वेळेस, तर म्हणजे आम्हाला पन्नास एक टनापर्यंत मटेरियल लागेल एका महिन्याला.

agent

107.1s

Oh wow, that's good, sir. So for now,

अरे वा, चांगलं आहे सर. तर आता सध्या

customer

108.4s

Go on, go on, I'm listening.

बोला बोला, ऐकतोय.

customer

109.4s

You must know, the company called Greaves Cotton.

मला माहीत असून ना, Greaves Cotton म्हणून कंपनी.

agent

111.6s

Yes sir, I know.

हा सर माहिती आहे.

customer

112.6s

Yes, we have now become their vendor. We have already started from this month.

हो, त्यांचं तर आता वेंडर कोड झालेलं आहे आम्ही. आता ऑलरेडी ह्या महिन्यापासून स्टार्ट केलंय आम्ही.

agent

116.3s

Okay.

ओके.

customer

117.2s

Right now, we will need ten to fifteen tons, from next month it will be more.

आता ऑलरेडी दहा-पंधरा टनावर लागेल, पुढल्या महिन्यापासून जास्त लागेल.

agent

120.1s

No problem, we can do this from our portal. Tell me this, what is its end application? What will you make? What do you do, I mean?

हरकत नाही ना, आपण हे करूया आपल्या इकडनं पोर्टल मधनं. मला हे सांगा ह्याचं एंड ऍप्लिकेशन काय? काय बनवणार काय तुम्ही? करता काय म्हणजे?

customer

123.8s

Generator, generator body.

जनरेटर, जनरेटर बॉडी.

agent

125.6s

What do you do, sorry?

काय करता सॉरी?

customer

126.6s

Generator, do you know generator? Yes, from 5 KVA to 2000 KVA, its body.

जनरेटर माहिती आहे का तुम्हाला जनरेटर? हा, पाच केवी पासून दोन हजार केवी पर्यंत त्याची बॉडी असते.

agent

130.6s

Okay.

ओके.

customer

131.4s

Yes, we make that body.

हा, ती बॉडी बनवतो आम्ही.

agent

133.1s

You make generator bodies, understood.

जनरेटर बॉडी बनवतात, समजलं.

customer

134.3s

Yes.

हो.

agent

134.8s

Okay. So now, I will send you a 'Hi' on WhatsApp, sir. This company of yours, which you... we don't have to do it from GNM, right? Yes, the new company will have to be registered on our portal.

ठीक आहे. तर आता तुमचं मी तुम्हाला WhatsApp वर हाय लिहून पाठवतो सर. मला तुमची ही कंपनी जी आहे ना, जी तुम्ही तिकडनं आता हे GNM मधनं तर करायचं नाहीये आपल्याला, बरोबर? हा, जी नवीन कंपनी आहे ती रजिस्टर करावी लागेल पोर्टलवर आपल्या.

customer

140.1s

Yes, not from GNM.

हा, GNM मधनं नाही करायचं.

agent

142.8s

For that, I will need the GST certificate, your mail ID, and a new mobile number.

त्यासाठी मला GST सर्टिफिकेट, तुमचा मेल आयडी आणि एक नवीन मोबाईल नंबर लागेल.

customer

146.8s

Okay, that's fine.

ठीक आहे, चालेल.

agent

147.4s

Or I will, I will send you the link, you can also register yourself.

किंवा मी तुम्हाला, मी तुम्हाला लिंक पाठवून देतो, तुम्ही स्वतः पण रजिस्टर करू शकता.

customer

150.2s

Okay okay, that's fine.

बरं बरं, चालतंय ठीक आहे.

agent

151.6s

As soon as this call is over, I will send you my details. You send me those details, and I will immediately send you the quotation, sir. We will proceed with the work. Okay?

मी हा कॉल झाला ना लगेच तुम्हाला डिटेल्स पाठवतो माझ्या. मी तेवढ्या डिटेल्स पाठवून द्या मला, मी लगेच तुम्हाला कोटेशन पाठवतो सर. आपण करू काम पुढे. ओके?

customer

157.2s

Okay, that's fine.

ठीक आहे, चालेल.

agent

158.2s

I'll do it right away, sir. Thank you.

आता लगेच करतो मी सर. थँक्यू.

customer

160.1s

[inaudible]