JSWOzonetel · Call Analysis

Call 34972178305800030 2026-07-03 · Sajal Bhaskar · 2:45

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26 No_requirement full conversation 39 turns, clean transcript (0% inaudible) Hindi 39 customer_led (campaign_name:medium)
Audio: clear: Some background noise on the agent's side, but the conversation is clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.23
confidence high · +3/−5 from 19 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent only mentioned the product ('GL coil') from a past inquiry and did not revalidate any other fields for a current requirement.
How ankit mistry did it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked; the conversation was cut short when the agent was redirected to a different contact.
How ankit mistry did it on a 10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts Closure with price & timeline The call ended after the agent was redirected to a different contact; no requirement was discussed to allow for a closure attempt.
How ankit mistry did it on a 10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Right now sir, in this Chopra Aluminium, your firm, is there any requirement? It's been registered for a long time.
No unnecessary re-pitching
So, this JSW One, you know about it, I mean it's basically for MSMEs. Uh, this platform is from JSW's side only.

Summary

The agent called regarding a registered firm, but the customer clarified he was not the correct contact for procurement at his manufacturing company. The customer redirected the agent to his partner, Ankit Behl. The agent agreed to contact the correct person, and the call ended before any requirement could be discussed.

Coaching

When the customer redirects you to a different contact, confirm the name and end the call quickly instead of delivering a long pitch to the wrong person.
Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
CL1 Opener acknowledges platform submission 2 pass – 2.0
Right now sir, in this Chopra Aluminium, your firm, is there any requirement? It's been registered for a long time.
The agent correctly referenced the customer's existing registration on the platform.
CL2 Revalidate every field 3 fail 1 0.0
The agent only mentioned the product ('GL coil') from a past inquiry and did not revalidate any other fields for a current requirement.
CL3 Discovery (5 Qs, woven naturally) 2 fail 0 0.0
No discovery questions were asked; the conversation was cut short when the agent was redirected to a different contact.
CL4 Closure with price & timeline 2 fail – 0.0
The call ended after the agent was redirected to a different contact; no requirement was discussed to allow for a closure attempt.
CL5 No unnecessary re-pitching 1 pass – 1.0
So, this JSW One, you know about it, I mean it's basically for MSMEs. Uh, this platform is from JSW's side only.
The agent explained the platform's purpose but did not pitch the entire product portfolio.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.748 heavy 82.1s 27.7s 55.2s 47.9s 161.5 0 21 18 13

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
1.6s
Hello.
हॅलो
agent
2.5s
Hello.
हॅलो
customer
3.5s
Yes.
agent
4.2s
Uh, am I speaking with Yogendra ji?
अ योगेंद्र जी बात कर रहे हैं?
customer
6.0s
Speaking.
बोल रहा हूं।
agent
6.8s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
8.8s
Hello.
नमस्कार जी।
agent
9.9s
Right now sir, in this Chopra Aluminium, your firm, is there any requirement? It's been registered for a long time. Do you have any requirement for this, sir?
अभी सर ये चोपड़ा एल्युमीनियम में आपका जो फर्म है, इसमें कोई रिक्वायरमेंट है कि काफी टाइम से रजिस्टर्ड है। इसपे कोई रिक्वायरमेंट रहती है सर आपकी?
customer
14.6s
No, I have another firm, Behl Buildcon Private Limited.
नहीं, मेरी दूसरी फर्म है एक और, Behl Buildcon Private Limited.
agent
18.1s
Buildcon?
customer
19.2s
Yeah, Behl Buildcon Private Limited.
agent
21.4s
B H E L?
customer
22.4s
No, B E H L.
agent
23.6s
B E H L, Behl Buildcon. One second, let me check.
B E H L, Behl Buildcon. एक सेकंड, मैं चेक कर लेता हूं।
agent
28.8s
Buildcon Private Limited, okay.
agent
31.8s
Oh, yes. This one, Chopra Aluminium, has it shut down, sir?
अच्छा हां। ये वाली जो चोपड़ा एल्युमीनियम है वो बंद हो गई क्या सर?
customer
34.5s
No, that is for government contracting, but my manufacturing firm is Behl Buildcon Private Limited.
नहीं, वो गवर्नमेंट कॉन्ट्रैक्टिंग के लिए है बट मैन्युफैक्चरिंग फर्म मेरी Behl Buildcon Private Limited है।
agent
38.4s
Okay okay, I found it.
ओके ओके, मिल गई मेरे को।
agent
40.2s
Okay. On this, then yes, this is it, it's registered too. Do you have a requirement for GL coil?
ठीक है। इसपे तो आपका फिर हां, यही है, रजिस्टर्ड भी है ये तो। आपका GL coil का रिक्वायरमेंट रहता है क्या?
customer
43.2s
There was an inquiry in the last one.
लास्ट इसमें इन्क्वायरी थी।
agent
44.2s
Yes, yes.
हां जी हां जी।
customer
44.7s
In April, perhaps, the last inquiry was for GL.
April में शायद GL की थी इसमें लास्ट इन्क्वायरी।
agent
46.9s
Which was perhaps
जो कि शायद
customer
47.5s
No, it's coming, regular material is coming, regular material is coming.
नहीं, आ रहा है, रेगुलर मटेरियल आ रहा है, रेगुलर मटेरियल आ रहा है।
agent
50.1s
Okay okay. No, is it coming from this only? Uh, are you taking it from the JSW One platform itself?
ओके ओके। नहीं, इससे ही आ रहा है? अ JSW One के प्लेटफार्म से ही ले रहे हो?
customer
53.2s
It comes directly and through others also.
डायरेक्ट भी आता है और थ्रू अदर्स आल्सो।
agent
55.9s
Okay. So, this JSW One, you know about it, I mean it's basically for MSMEs. Uh, this platform is from JSW's side only. So, I mean if you are taking directly from JSW Steel, you can try from this as well. You are registered in this, that's why.
ओके। सो मतलब ये JSW One, you know about it, मतलब ये MSMEs के लिए है बेसिकली। अ जो प्लेटफार्म है ना ये JSW के तरफ से ही है। सो मतलब अगर आप डायरेक्ट JSW Steel से ले रहे हैं सो इससे भी ट्राई कर सकते हैं। इसमें रजिस्टर्ड है इसलिए।
customer
104.1s
Okay, okay.
ठीक है, ठीक है।
agent
105.2s
So when is your next order expected? Can you tell me something? In how much time?
तो अभी आपका नेक्स्ट आर्डर कब तक एक्सपेक्टेड है? कुछ बता सकते हैं? कितने टाइम?
customer
108.1s
No sir, no, I am not looking after the manufacturing. There is another person.
नहीं सर, नहीं, I am not looking after the manufacturing. There is another person.
agent
111.5s
Okay.
ओके।
customer
112.2s
Ankit Behl, my another partner.
agent
114.0s
Okay okay.
ओके ओके।
customer
114.6s
Another director of the firm, he is looking after it.
agent
117.0s
Okay. So you mean you don't deal in mild steel in that?
ओके। सो आप मतलब माइल्ड स्टील में डील नहीं करते उसमें?
customer
119.4s
No, no.
agent
120.3s
Okay okay sir. Alright, I will talk to Ankit Behl ji then for that.
ओके ओके सर। ठीक है, मैं अंकित बहल जी से फिर बात कर लेता हूं फिर उसके लिए।
customer
122.8s
Okay.
ठीक है।
agent
123.8s
Okay, thank you so much.