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(हॅलो)\n[2s] AGENT: Hello. (हॅलो)\n[4s] CUSTOMER: Yes.\n[4s] AGENT: Uh, am I speaking with Yogendra ji? (अ योगेंद्र जी बात कर रहे हैं?)\n[6s] CUSTOMER: Speaking. (बोल रहा हूं।)\n[7s] AGENT: I was calling from JSW One, hello. (JSW One से बात कर रहा था, नमस्कार।)\n[9s] CUSTOMER: Hello. (नमस्कार जी।)\n[10s] AGENT: Right now sir, in this Chopra Aluminium, your firm, is there any requirement? It's been registered for a long time. Do you have any requirement for this, sir? (अभी सर ये चोपड़ा एल्युमीनियम में आपका जो फर्म है, इसमें कोई रिक्वायरमेंट है कि काफी टाइम से रजिस्टर्ड है। इसपे कोई रिक्वायरमेंट रहती है सर आपकी?)\n[15s] CUSTOMER: No, I have another firm, Behl Buildcon Private Limited. (नहीं, मेरी दूसरी फर्म है एक और, Behl Buildcon Private Limited.)\n[18s] AGENT: Buildcon?\n[19s] CUSTOMER: Yeah, Behl Buildcon Private Limited.\n[21s] AGENT: B H E L?\n[22s] CUSTOMER: No, B E H L.\n[24s] AGENT: B E H L, Behl Buildcon. One second, let me check. (B E H L, Behl Buildcon. एक सेकंड, मैं चेक कर लेता हूं।)\n[29s] AGENT: Buildcon Private Limited, okay.\n[32s] AGENT: Oh, yes. This one, Chopra Aluminium, has it shut down, sir? (अच्छा हां। ये वाली जो चोपड़ा एल्युमीनियम है वो बंद हो गई क्या सर?)\n[34s] CUSTOMER: No, that is for government contracting, but my manufacturing firm is Behl Buildcon Private Limited. (नहीं, वो गवर्नमेंट कॉन्ट्रैक्टिंग के लिए है बट मैन्युफैक्चरिंग फर्म मेरी Behl Buildcon Private Limited है।)\n[38s] AGENT: Okay okay, I found it. (ओके ओके, मिल गई मेरे को।)\n[40s] AGENT: Okay. On this, then yes, this is it, it's registered too. Do you have a requirement for GL coil? (ठीक है। इसपे तो आपका फिर हां, यही है, रजिस्टर्ड भी है ये तो। आपका GL coil का रिक्वायरमेंट रहता है क्या?)\n[43s] CUSTOMER: There was an inquiry in the last one. (लास्ट इसमें इन्क्वायरी थी।)\n[44s] AGENT: Yes, yes. (हां जी हां जी।)\n[45s] CUSTOMER: In April, perhaps, the last inquiry was for GL. (April में शायद GL की थी इसमें लास्ट इन्क्वायरी।)\n[47s] AGENT: Which was perhaps (जो कि शायद)\n[48s] CUSTOMER: No, it's coming, regular material is coming, regular material is coming. (नहीं, आ रहा है, रेगुलर मटेरियल आ रहा है, रेगुलर मटेरियल आ रहा है।)\n[50s] AGENT: Okay okay. No, is it coming from this only? Uh, are you taking it from the JSW One platform itself? (ओके ओके। नहीं, इससे ही आ रहा है? अ JSW One के प्लेटफार्म से ही ले रहे हो?)\n[53s] CUSTOMER: It comes directly and through others also. (डायरेक्ट भी आता है और थ्रू अदर्स आल्सो।)\n[56s] AGENT: Okay. So, this JSW One, you know about it, I mean it's basically for MSMEs. Uh, this platform is from JSW's side only. So, I mean if you are taking directly from JSW Steel, you can try from this as well. You are registered in this, that's why. (ओके। सो मतलब ये JSW One, you know about it, मतलब ये MSMEs के लिए है बेसिकली। अ जो प्लेटफार्म है ना ये JSW के तरफ से ही है। सो मतलब अगर आप डायरेक्ट JSW Steel से ले रहे हैं सो इससे भी ट्राई कर सकते हैं। इसमें रजिस्टर्ड है इसलिए।)\n[104s] CUSTOMER: Okay, okay. (ठीक है, ठीक है।)\n[105s] AGENT: So when is your next order expected? Can you tell me something? In how much time? (तो अभी आपका नेक्स्ट आर्डर कब तक एक्सपेक्टेड है? कुछ बता सकते हैं? कितने टाइम?)\n[108s] CUSTOMER: No sir, no, I am not looking after the manufacturing. There is another person. (नहीं सर, नहीं, I am not looking after the manufacturing. There is another person.)\n[112s] AGENT: Okay. (ओके।)\n[112s] CUSTOMER: Ankit Behl, my another partner.\n[114s] AGENT: Okay okay. (ओके ओके।)\n[115s] CUSTOMER: Another director of the firm, he is looking after it.\n[117s] AGENT: Okay. So you mean you don't deal in mild steel in that? 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The agent agreed to contact the correct person, and the call ended before any requirement could be discussed.\"}", "error": null, "latency_ms": 31905, "input_tokens": 3913, "output_tokens": 680, "created_at": "2026-09-03 09:24:40", "sentiment": "negative", "sentiment_score": -0.232, "sentiment_confidence": "high", "pos": 3, "neg": 5, "lex_hits": 19, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.748, "agent_talk_sec": 82.1, "customer_talk_sec": 27.7, "dead_air_sec": 55.2, "longest_monologue_sec": 47.9, "agent_wpm": 161.5, "interruptions": 0, "agent_turns": 21, "customer_turns": 18, "discovery_qs": 13, "words_agent": 221, "words_customer": 107, "monologue_heavy": 1, "turns": [ { "ucid": "34972178305800030", "idx": 0, "speaker": "customer", "start_s": 1.58, "end_s": 2.08, "text_en": "Hello.", "text_native": "हॅलो" }, { "ucid": "34972178305800030", "idx": 1, "speaker": "agent", "start_s": 2.5, "end_s": 2.97, "text_en": "Hello.", "text_native": "हॅलो" }, { "ucid": "34972178305800030", "idx": 2, "speaker": "customer", "start_s": 3.5, "end_s": 3.77, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "34972178305800030", "idx": 3, "speaker": "agent", "start_s": 4.2, "end_s": 5.6, "text_en": "Uh, am I speaking with Yogendra ji?", "text_native": "अ योगेंद्र जी बात कर रहे हैं?" }, { "ucid": "34972178305800030", "idx": 4, "speaker": "customer", "start_s": 6.0, "end_s": 6.5, "text_en": "Speaking.", "text_native": "बोल रहा हूं।" }, { "ucid": "34972178305800030", "idx": 5, "speaker": "agent", "start_s": 6.8, "end_s": 8.5, "text_en": "I was calling from JSW One, hello.", "text_native": "JSW One से बात कर रहा था, नमस्कार।" }, { "ucid": "34972178305800030", "idx": 6, "speaker": "customer", "start_s": 8.8, "end_s": 9.4, "text_en": "Hello.", "text_native": "नमस्कार जी।" }, { "ucid": "34972178305800030", "idx": 7, "speaker": "agent", "start_s": 9.9, "end_s": 14.5, "text_en": "Right now sir, in this Chopra Aluminium, your firm, is there any requirement? It's been registered for a long time. Do you have any requirement for this, sir?", "text_native": "अभी सर ये चोपड़ा एल्युमीनियम में आपका जो फर्म है, इसमें कोई रिक्वायरमेंट है कि काफी टाइम से रजिस्टर्ड है। इसपे कोई रिक्वायरमेंट रहती है सर आपकी?" }, { "ucid": "34972178305800030", "idx": 8, "speaker": "customer", "start_s": 14.6, "end_s": 17.8, "text_en": "No, I have another firm, Behl Buildcon Private Limited.", "text_native": "नहीं, मेरी दूसरी फर्म है एक और, Behl Buildcon Private Limited." }, { "ucid": "34972178305800030", "idx": 9, "speaker": "agent", "start_s": 18.1, "end_s": 18.7, "text_en": "Buildcon?", "text_native": "Buildcon?" }, { "ucid": "34972178305800030", "idx": 10, "speaker": "customer", "start_s": 19.2, "end_s": 21.0, "text_en": "Yeah, Behl Buildcon Private Limited.", "text_native": "Yeah, Behl Buildcon Private Limited." }, { "ucid": "34972178305800030", "idx": 11, "speaker": "agent", "start_s": 21.4, "end_s": 22.0, "text_en": "B H E L?", "text_native": "B H E L?" }, { "ucid": "34972178305800030", "idx": 12, "speaker": "customer", "start_s": 22.4, "end_s": 23.2, "text_en": "No, B E H L.", "text_native": "No, B E H L." }, { "ucid": "34972178305800030", "idx": 13, "speaker": "agent", "start_s": 23.6, "end_s": 26.8, "text_en": "B E H L, Behl Buildcon. One second, let me check.", "text_native": "B E H L, Behl Buildcon. एक सेकंड, मैं चेक कर लेता हूं।" }, { "ucid": "34972178305800030", "idx": 14, "speaker": "agent", "start_s": 28.8, "end_s": 30.8, "text_en": "Buildcon Private Limited, okay.", "text_native": "Buildcon Private Limited, okay." }, { "ucid": "34972178305800030", "idx": 15, "speaker": "agent", "start_s": 31.8, "end_s": 34.2, "text_en": "Oh, yes. This one, Chopra Aluminium, has it shut down, sir?", "text_native": "अच्छा हां। ये वाली जो चोपड़ा एल्युमीनियम है वो बंद हो गई क्या सर?" }, { "ucid": "34972178305800030", "idx": 16, "speaker": "customer", "start_s": 34.5, "end_s": 38.2, "text_en": "No, that is for government contracting, but my manufacturing firm is Behl Buildcon Private Limited.", "text_native": "नहीं, वो गवर्नमेंट कॉन्ट्रैक्टिंग के लिए है बट मैन्युफैक्चरिंग फर्म मेरी Behl Buildcon Private Limited है।" }, { "ucid": "34972178305800030", "idx": 17, "speaker": "agent", "start_s": 38.4, "end_s": 39.6, "text_en": "Okay okay, I found it.", "text_native": "ओके ओके, मिल गई मेरे को।" }, { "ucid": "34972178305800030", "idx": 18, "speaker": "agent", "start_s": 40.2, "end_s": 43.2, "text_en": "Okay. On this, then yes, this is it, it's registered too. Do you have a requirement for GL coil?", "text_native": "ठीक है। इसपे तो आपका फिर हां, यही है, रजिस्टर्ड भी है ये तो। आपका GL coil का रिक्वायरमेंट रहता है क्या?" }, { "ucid": "34972178305800030", "idx": 19, "speaker": "customer", "start_s": 43.2, "end_s": 44.2, "text_en": "There was an inquiry in the last one.", "text_native": "लास्ट इसमें इन्क्वायरी थी।" }, { "ucid": "34972178305800030", "idx": 20, "speaker": "agent", "start_s": 44.2, "end_s": 44.7, "text_en": "Yes, yes.", "text_native": "हां जी हां जी।" }, { "ucid": "34972178305800030", "idx": 21, "speaker": "customer", "start_s": 44.7, "end_s": 46.6, "text_en": "In April, perhaps, the last inquiry was for GL.", "text_native": "April में शायद GL की थी इसमें लास्ट इन्क्वायरी।" }, { "ucid": "34972178305800030", "idx": 22, "speaker": "agent", "start_s": 46.9, "end_s": 47.5, "text_en": "Which was perhaps", "text_native": "जो कि शायद" }, { "ucid": "34972178305800030", "idx": 23, "speaker": "customer", "start_s": 47.5, "end_s": 49.8, "text_en": "No, it's coming, regular material is coming, regular material is coming.", "text_native": "नहीं, आ रहा है, रेगुलर मटेरियल आ रहा है, रेगुलर मटेरियल आ रहा है।" }, { "ucid": "34972178305800030", "idx": 24, "speaker": "agent", "start_s": 50.1, "end_s": 52.8, "text_en": "Okay okay. No, is it coming from this only? Uh, are you taking it from the JSW One platform itself?", "text_native": "ओके ओके। नहीं, इससे ही आ रहा है? अ JSW One के प्लेटफार्म से ही ले रहे हो?" }, { "ucid": "34972178305800030", "idx": 25, "speaker": "customer", "start_s": 53.2, "end_s": 55.6, "text_en": "It comes directly and through others also.", "text_native": "डायरेक्ट भी आता है और थ्रू अदर्स आल्सो।" }, { "ucid": "34972178305800030", "idx": 26, "speaker": "agent", "start_s": 55.9, "end_s": 103.8, "text_en": "Okay. So, this JSW One, you know about it, I mean it's basically for MSMEs. Uh, this platform is from JSW's side only. So, I mean if you are taking directly from JSW Steel, you can try from this as well. You are registered in this, that's why.", "text_native": "ओके। सो मतलब ये JSW One, you know about it, मतलब ये MSMEs के लिए है बेसिकली। अ जो प्लेटफार्म है ना ये JSW के तरफ से ही है। सो मतलब अगर आप डायरेक्ट JSW Steel से ले रहे हैं सो इससे भी ट्राई कर सकते हैं। इसमें रजिस्टर्ड है इसलिए।" }, { "ucid": "34972178305800030", "idx": 27, "speaker": "customer", "start_s": 104.1, "end_s": 104.8, "text_en": "Okay, okay.", "text_native": "ठीक है, ठीक है।" }, { "ucid": "34972178305800030", "idx": 28, "speaker": "agent", "start_s": 105.2, "end_s": 107.8, "text_en": "So when is your next order expected? Can you tell me something? In how much time?", "text_native": "तो अभी आपका नेक्स्ट आर्डर कब तक एक्सपेक्टेड है? कुछ बता सकते हैं? कितने टाइम?" }, { "ucid": "34972178305800030", "idx": 29, "speaker": "customer", "start_s": 108.1, "end_s": 111.2, "text_en": "No sir, no, I am not looking after the manufacturing. There is another person.", "text_native": "नहीं सर, नहीं, I am not looking after the manufacturing. There is another person." }, { "ucid": "34972178305800030", "idx": 30, "speaker": "agent", "start_s": 111.5, "end_s": 111.8, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "34972178305800030", "idx": 31, "speaker": "customer", "start_s": 112.2, "end_s": 114.0, "text_en": "Ankit Behl, my another partner.", "text_native": "Ankit Behl, my another partner." }, { "ucid": "34972178305800030", "idx": 32, "speaker": "agent", "start_s": 114.0, "end_s": 114.6, "text_en": "Okay okay.", "text_native": "ओके ओके।" }, { "ucid": "34972178305800030", "idx": 33, "speaker": "customer", "start_s": 114.6, "end_s": 116.8, "text_en": "Another director of the firm, he is looking after it.", "text_native": "Another director of the firm, he is looking after it." }, { "ucid": "34972178305800030", "idx": 34, "speaker": "agent", "start_s": 117.0, "end_s": 119.0, "text_en": "Okay. So you mean you don't deal in mild steel in that?", "text_native": "ओके। सो आप मतलब माइल्ड स्टील में डील नहीं करते उसमें?" }, { "ucid": "34972178305800030", "idx": 35, "speaker": "customer", "start_s": 119.4, "end_s": 119.9, "text_en": "No, no.", "text_native": "No, no." }, { "ucid": "34972178305800030", "idx": 36, "speaker": "agent", "start_s": 120.3, "end_s": 122.8, "text_en": "Okay okay sir. Alright, I will talk to Ankit Behl ji then for that.", "text_native": "ओके ओके सर। ठीक है, मैं अंकित बहल जी से फिर बात कर लेता हूं फिर उसके लिए।" }, { "ucid": "34972178305800030", "idx": 37, "speaker": "customer", "start_s": 122.8, "end_s": 123.2, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "34972178305800030", "idx": 38, "speaker": "agent", "start_s": 123.8, "end_s": 125.0, "text_en": "Okay, thank you so much.", "text_native": "Okay, thank you so much." } ], "steps": [ { "ucid": "34972178305800030", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Right now sir, in this Chopra Aluminium, your firm, is there any requirement? It's been registered for a long time.", "comment": "The agent correctly referenced the customer's existing registration on the platform." }, { "ucid": "34972178305800030", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only mentioned the product ('GL coil') from a past inquiry and did not revalidate any other fields for a current requirement." }, { "ucid": "34972178305800030", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the conversation was cut short when the agent was redirected to a different contact." }, { "ucid": "34972178305800030", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended after the agent was redirected to a different contact; no requirement was discussed to allow for a closure attempt." }, { "ucid": "34972178305800030", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "So, this JSW One, you know about it, I mean it's basically for MSMEs. Uh, this platform is from JSW's side only.", "comment": "The agent explained the platform's purpose but did not pitch the entire product portfolio." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }