Call 34972178305778190 2026-07-03 · Rohit Mishra · 3:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 32 turns, clean transcript (0% inaudible) | English | 32 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 4.0 MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.61
confidence high · +37/−0
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The opener did not acknowledge a platform submission, as the customer confirmed later they had not yet sent one.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Closure with price & timeline
The agent did not provide a price or timeline, instead explaining the MOQ policy and agreeing to wait for a future, larger inquiry.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed location, product type, general thickness, and quantity, but did not revalidate specific grade or width.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
No unnecessary re-pitching
for each thickness, we need five metric tons per uh per thickness, yeah, per SKU. It's five metric tons.
Summary
The customer, a manufacturer, inquired about buying directly, but their monthly requirement of 4-5 tons is below JSW's minimum order quantity. The agent clearly explained the MOQ policy. The customer understood and proposed sending a larger inquiry for a future project in August, and the agent agreed to this next step.
Coaching
Your opener implied you were following up on a specific platform submission, but the customer hadn't made one yet. For 'Opportunity' leads, open by introducing JSW and asking what requirement you can help them with today to avoid confusion.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh so hi Suyog. I could see your company Suyog Hydro Systems. I just wanted to know a bit more about this company. The opener did not acknowledge a platform submission, as the customer confirmed later they had not yet sent one. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | Where are you based at based right now? Which location are you based? ... Pune. And what is your requirement in general? ... In general it is up to uh 10 mm. We require HR sheets. Agent confirmed location, product type, general thickness, and quantity, but did not revalidate specific grade or width. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | I just wanted to know a bit more about this company. ... What is the consumption? Per month consumption? ... we currently purchase JSW steel from one of our vendors Discovered application, monthly tonnage, and current brand (volunteered by customer), but did not ask about JSW's share of procurement or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I'll share my visiting card over your WhatsApp. Do let me know if you have any requirements. The agent did not provide a price or timeline, instead explaining the MOQ policy and agreeing to wait for a future, larger inquiry. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | for each thickness, we need five metric tons per uh per thickness, yeah, per SKU. It's five metric tons. The agent correctly focused the conversation on the MOQ policy, which was the primary blocker, and did not pitch irrelevant product features. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.604 | 63.5s | 41.6s | 106.9s | 19.2s | 342.0 | 0 | 16 | 16 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
agent
1.6s
Hello?
customer
2.5s
Yes?
agent
3.2s
Uh yes, good morning. Rohit this side from JSW.
customer
5.6s
Yes, hi sir. How are you?
agent
6.9s
Yeah, hi, hi. I'm good. Uh is this Suyog Swan I'm speaking to?
customer
10.0s
Yes, yes sir.
agent
10.9s
Uh so hi Suyog. I could see your company Suyog Hydro Systems. I just wanted to know a bit more about this company. Uh is it mainly for
customer
16.0s
We are into, yeah, hydraulic power pack manufacturing and we currently purchase JSW steel from one of our vendors called Bajaj Industrial.
agent
22.0s
Okay, they are distributors I guess. I mean, yeah.
customer
24.2s
Yes, yes. But the orders are pretty big. So what what I'll do, I'll send one inquiry. Uh you have that MSME app, right?
agent
29.0s
Uh yeah, we align a few customers through that MSME app as well. What is the consumption? Per month consumption?
customer
32.6s
It's approximately four to five tons.
agent
34.6s
Four to five tons?
customer
35.8s
Yes.
agent
36.5s
Uh it's quite it's quite less actually. Uh
customer
38.3s
Yeah, so that's the reason probably I we might be taking it from distributor only.
agent
41.1s
So how much do you require for the direct uh this thing? From the
agent
43.2s
See if you want to if you want to go through a plant order, I can help you out with that. Also if you want to say uh go through our stock order. Where are you based at based right now? Which location are you based?
customer
49.0s
Pune, Talawade.
agent
50.2s
Pune. And what is your requirement in general?
customer
52.2s
In general it is up to uh 10 mm. We require HR sheets.
agent
55.0s
Got it.
customer
55.6s
Standard size is 1500 into 3000 or two two meters into six feet, something like that.
agent
59.2s
Got it. The right now the inquiry which you're having, is it only for one thickness or multiple thickness?
customer
62.2s
Multiple thickness, sir. Total would be around two, three tons, yeah.
agent
64.8s
Ah, that will be very difficult for me. Uh see, I I'll explain you what's what's the policy, what the policy says. Uh for each thickness, we need five metric tons per uh per thickness, yeah, per SKU. It's five metric tons. But but eventually to to cater our our customers for the best, what we do is we consider the whole order as 10 ton and add up multiple thicknesses, say four four thicknesses of standard size only. Not uh unstandard ones like if the if the length is 2700, uh it we won't be able to cater that.
customer
84.4s
Okay, got it, got it. Yeah. So sir, what what I'll do, I've got a future order in August. So that would be around sixty-five tons together. So that would be around 10 tons. So that time I'll send you the inquiry. That would be perfect?
agent
92.6s
Perfect, not an issue. And right now the one which you're having, what is it exactly? Can I look on it? Maybe if I can figure it out and help you out in some way because I eventually want to connect with you. Yeah, I eventually want to start some business.
customer
100.4s
So I I'm heading to Sydney tomorrow but I'll be coming back by 21st. So after that I'll send you the live inquiry. Perfect?
agent
105.8s
No problem. Perfect, perfect. Works for me. I'll share my visiting card over your WhatsApp. Do let me know if you have any requirements. Yeah, super. Thank you so much.
customer
111.4s
Okay, okay sir. Thank you.