{ "ucid": "34972178305778190", "call_date": "2026-07-03", "start_time": "2026-07-03 11:19:41", "end_time": "2026-07-03 11:23:13", "duration_sec": 212, "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26", "disposition": "Call_back_later", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA77d04afa6679b91c121b6dc52e365255.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "UserHangup", "excel_row": 260, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"7060\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"af044a62410ec7b2ea55f023b65baed0/17397361215149150512\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 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negative to ask\",\"channel\":0,\"start\":15.199875,\"end\":24.799875},{\"transcript\":\"right\",\"channel\":1,\"start\":20.799875,\"end\":21.399875},{\"transcript\":\"actually we are into\",\"channel\":1,\"start\":23.599875,\"end\":25.199875},{\"transcript\":\"please yeah\",\"channel\":0,\"start\":24.999875,\"end\":26.399875},{\"transcript\":\"hydraulic power pack manufacturing and we currently purchase jsw steam from\",\"channel\":1,\"start\":25.599875,\"end\":30.999875},{\"transcript\":\"one of our vendors called bajaj industrial\",\"channel\":1,\"start\":31.199875,\"end\":34.199875},{\"transcript\":\"okay there are distabilities i guess i mean yeah\",\"channel\":0,\"start\":34.399875,\"end\":37.799875},{\"transcript\":\"yes yes but the orders are pretty big so what what i will do i will send one enquiry you have that msme app right\",\"channel\":1,\"start\":36.999875,\"end\":45.799875},{\"transcript\":\"we have one more sir yeah we align a few customers to that msm app as what is the consumption permanent consumption\",\"channel\":0,\"start\":38.199875,\"end\":53.199875},{\"transcript\":\"so it's approximately four to five ton\",\"channel\":1,\"start\":52.999875,\"end\":55.599875},{\"transcript\":\"four to five ton\",\"channel\":0,\"start\":54.799875,\"end\":57.799875},{\"transcript\":\"so i don't know if it's yes\",\"channel\":1,\"start\":56.199875,\"end\":58.399875},{\"transcript\":\"uh it's quite it's quite less actually uh\",\"channel\":0,\"start\":58.799875,\"end\":61.799875},{\"transcript\":\"yeah so that's the reason probably i we might be taking it from distributor only\",\"channel\":1,\"start\":61.399875,\"end\":66.199875},{\"transcript\":\"so how much do you require for the direct charges things\",\"channel\":1,\"start\":66.599875,\"end\":70.999875},{\"transcript\":\"okay no problem\",\"channel\":0,\"start\":66.799875,\"end\":68.199875},{\"transcript\":\"from messenger\",\"channel\":1,\"start\":71.399875,\"end\":72.799875},{\"transcript\":\"see if you want to if if you want to go through a plant order i can help you out with that also if you want to say go through our stock order where are you based based right now which location you are based in hune and what is your requirement in general\",\"channel\":0,\"start\":71.599875,\"end\":87.999875},{\"transcript\":\"huneth allowed it hunes allowed it\",\"channel\":1,\"start\":82.799875,\"end\":85.199875},{\"transcript\":\"in general it is up to ten mm we require h r sheets\",\"channel\":1,\"start\":88.399875,\"end\":92.999875},{\"transcript\":\"and i just\",\"channel\":0,\"start\":89.399875,\"end\":92.799875},{\"transcript\":\"got it got it\",\"channel\":0,\"start\":93.999875,\"end\":95.199875},{\"transcript\":\"standard size the fifteen hundred into three thousand not two two metres into six three\",\"channel\":1,\"start\":93.999875,\"end\":98.799875},{\"transcript\":\"hi thank you\",\"channel\":0,\"start\":96.599875,\"end\":97.399875},{\"transcript\":\"something like this\",\"channel\":1,\"start\":98.999875,\"end\":99.799875},{\"transcript\":\"got it the right now uh the enquiry which you are having is it only for one thickness or multiple thickness\",\"channel\":0,\"start\":99.199875,\"end\":106.799875},{\"transcript\":\"multiple thickness sir total would be around two three tons yeah\",\"channel\":1,\"start\":106.399875,\"end\":109.799875},{\"transcript\":\"multiples that will be very difficult for me see i will i will explain you whats whats the policy what the policy says for each thickness its five metric tons per per thickness yeah per s tu\",\"channel\":0,\"start\":107.799875,\"end\":125.399875},{\"transcript\":\"yeah no it is\",\"channel\":1,\"start\":113.799875,\"end\":114.999875},{\"transcript\":\"it's five metric ton but but eventually to to cater our our customers for the best what we do is we consider the whole order as ten tons and add up multiple thicknesses say four four thicknesses of standard thread only not unstandard ones like if the length is twenty seven hundred it we won't be able to cater that yeah yeah\",\"channel\":0,\"start\":125.599875,\"end\":153.199875},{\"transcript\":\"okay got it\",\"channel\":1,\"start\":126.199875,\"end\":127.199875},{\"transcript\":\"okay got it got it sir sir what what i will do i have got a future order in honest\",\"channel\":1,\"start\":150.399875,\"end\":156.599875},{\"transcript\":\"so that would be around sixty five tanks together so that would be around ten tons so\",\"channel\":1,\"start\":156.799875,\"end\":161.599875},{\"transcript\":\"and the pencil\",\"channel\":0,\"start\":160.199875,\"end\":161.199875},{\"transcript\":\"uh that time i will send you the enquiry that would be perfect\",\"channel\":1,\"start\":161.799875,\"end\":164.999875},{\"transcript\":\"perfect not an issue and right now the one which you are having what is it exactly can i look on it maybe if i can figure it out and help you out in some way because i eventually want to connect yeah i eventually want to start some business\",\"channel\":0,\"start\":164.399875,\"end\":180.599875},{\"transcript\":\"perfect\",\"channel\":1,\"start\":175.399875,\"end\":176.399875},{\"transcript\":\"perfect perfect so i am so i am i am heading to sydney tomorrow but i will be coming back by to twenty first so after that i will send you the live enquiry perfect\",\"channel\":1,\"start\":177.799875,\"end\":187.599875},{\"transcript\":\"no problem no problem perfect perfect no problem i shared my visit budget card over your whatsapp do let me know if you have any response yeah\",\"channel\":0,\"start\":184.999875,\"end\":194.599875},{\"transcript\":\"yes okay\",\"channel\":1,\"start\":188.599875,\"end\":190.399875},{\"transcript\":\"perfect so far so far thank you sir\",\"channel\":1,\"start\":192.599875,\"end\":195.789875},{\"transcript\":\"okay okay so thank 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11:23:13\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178305778190__DIA77d04afa6679b91c121b6dc52e365255.mp3", "audio_bytes": 590760, "audio_status": "ok", "audio_error": null, "excel_turn_count": 50, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 196.92, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[2s] CUSTOMER: Yes?\n[3s] AGENT: Uh yes, good morning. Rohit this side from JSW.\n[6s] CUSTOMER: Yes, hi sir. How are you?\n[7s] AGENT: Yeah, hi, hi. I'm good. Uh is this Suyog Swan I'm speaking to?\n[10s] CUSTOMER: Yes, yes sir.\n[11s] AGENT: Uh so hi Suyog. I could see your company Suyog Hydro Systems. I just wanted to know a bit more about this company. Uh is it mainly for\n[16s] CUSTOMER: We are into, yeah, hydraulic power pack manufacturing and we currently purchase JSW steel from one of our vendors called Bajaj Industrial.\n[22s] AGENT: Okay, they are distributors I guess. I mean, yeah.\n[24s] CUSTOMER: Yes, yes. But the orders are pretty big. So what what I'll do, I'll send one inquiry. Uh you have that MSME app, right?\n[29s] AGENT: Uh yeah, we align a few customers through that MSME app as well. What is the consumption? Per month consumption?\n[33s] CUSTOMER: It's approximately four to five tons.\n[35s] AGENT: Four to five tons?\n[36s] CUSTOMER: Yes.\n[36s] AGENT: Uh it's quite it's quite less actually. 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Uh see, I I'll explain you what's what's the policy, what the policy says. Uh for each thickness, we need five metric tons per uh per thickness, yeah, per SKU. It's five metric tons. But but eventually to to cater our our customers for the best, what we do is we consider the whole order as 10 ton and add up multiple thicknesses, say four four thicknesses of standard size only. Not uh unstandard ones like if the if the length is 2700, uh it we won't be able to cater that.\n[84s] CUSTOMER: Okay, got it, got it. Yeah. So sir, what what I'll do, I've got a future order in August. So that would be around sixty-five tons together. So that would be around 10 tons. So that time I'll send you the inquiry. That would be perfect?\n[93s] AGENT: Perfect, not an issue. And right now the one which you're having, what is it exactly? Can I look on it? Maybe if I can figure it out and help you out in some way because I eventually want to connect with you. 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Rohit this side from JSW.", "text_native": "Uh yes, good morning. Rohit this side from JSW." }, { "ucid": "34972178305778190", "idx": 4, "speaker": "customer", "start_s": 5.58, "end_s": 6.8, "text_en": "Yes, hi sir. How are you?", "text_native": "Yes, hi sir. How are you?" }, { "ucid": "34972178305778190", "idx": 5, "speaker": "agent", "start_s": 6.9, "end_s": 9.8, "text_en": "Yeah, hi, hi. I'm good. Uh is this Suyog Swan I'm speaking to?", "text_native": "Yeah, hi, hi. I'm good. Uh is this Suyog Swan I'm speaking to?" }, { "ucid": "34972178305778190", "idx": 6, "speaker": "customer", "start_s": 10.0, "end_s": 10.5, "text_en": "Yes, yes sir.", "text_native": "Yes, yes sir." }, { "ucid": "34972178305778190", "idx": 7, "speaker": "agent", "start_s": 10.9, "end_s": 16.0, "text_en": "Uh so hi Suyog. I could see your company Suyog Hydro Systems. I just wanted to know a bit more about this company. Uh is it mainly for", "text_native": "Uh so hi Suyog. I could see your company Suyog Hydro Systems. I just wanted to know a bit more about this company. Uh is it mainly for" }, { "ucid": "34972178305778190", "idx": 8, "speaker": "customer", "start_s": 16.0, "end_s": 21.8, "text_en": "We are into, yeah, hydraulic power pack manufacturing and we currently purchase JSW steel from one of our vendors called Bajaj Industrial.", "text_native": "We are into, yeah, hydraulic power pack manufacturing and we currently purchase JSW steel from one of our vendors called Bajaj Industrial." }, { "ucid": "34972178305778190", "idx": 9, "speaker": "agent", "start_s": 22.0, "end_s": 24.0, "text_en": "Okay, they are distributors I guess. I mean, yeah.", "text_native": "Okay, they are distributors I guess. I mean, yeah." }, { "ucid": "34972178305778190", "idx": 10, "speaker": "customer", "start_s": 24.2, "end_s": 28.8, "text_en": "Yes, yes. But the orders are pretty big. So what what I'll do, I'll send one inquiry. Uh you have that MSME app, right?", "text_native": "Yes, yes. But the orders are pretty big. So what what I'll do, I'll send one inquiry. Uh you have that MSME app, right?" }, { "ucid": "34972178305778190", "idx": 11, "speaker": "agent", "start_s": 29.0, "end_s": 32.2, "text_en": "Uh yeah, we align a few customers through that MSME app as well. What is the consumption? Per month consumption?", "text_native": "Uh yeah, we align a few customers through that MSME app as well. What is the consumption? Per month consumption?" }, { "ucid": "34972178305778190", "idx": 12, "speaker": "customer", "start_s": 32.6, "end_s": 34.4, "text_en": "It's approximately four to five tons.", "text_native": "It's approximately four to five tons." }, { "ucid": "34972178305778190", "idx": 13, "speaker": "agent", "start_s": 34.6, "end_s": 35.5, "text_en": "Four to five tons?", "text_native": "Four to five tons?" }, { "ucid": "34972178305778190", "idx": 14, "speaker": "customer", "start_s": 35.8, "end_s": 36.1, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "34972178305778190", "idx": 15, "speaker": "agent", "start_s": 36.5, "end_s": 38.2, "text_en": "Uh it's quite it's quite less actually. Uh", "text_native": "Uh it's quite it's quite less actually. Uh" }, { "ucid": "34972178305778190", "idx": 16, "speaker": "customer", "start_s": 38.3, "end_s": 40.8, "text_en": "Yeah, so that's the reason probably I we might be taking it from distributor only.", "text_native": "Yeah, so that's the reason probably I we might be taking it from distributor only." }, { "ucid": "34972178305778190", "idx": 17, "speaker": "agent", "start_s": 41.1, "end_s": 43.2, "text_en": "So how much do you require for the direct uh this thing? From the", "text_native": "So how much do you require for the direct uh this thing? From the" }, { "ucid": "34972178305778190", "idx": 18, "speaker": "agent", "start_s": 43.2, "end_s": 49.0, "text_en": "See if you want to if you want to go through a plant order, I can help you out with that. Also if you want to say uh go through our stock order. Where are you based at based right now? Which location are you based?", "text_native": "See if you want to if you want to go through a plant order, I can help you out with that. Also if you want to say uh go through our stock order. Where are you based at based right now? Which location are you based?" }, { "ucid": "34972178305778190", "idx": 19, "speaker": "customer", "start_s": 49.0, "end_s": 50.2, "text_en": "Pune, Talawade.", "text_native": "Pune, Talawade." }, { "ucid": "34972178305778190", "idx": 20, "speaker": "agent", "start_s": 50.2, "end_s": 51.8, "text_en": "Pune. And what is your requirement in general?", "text_native": "Pune. And what is your requirement in general?" }, { "ucid": "34972178305778190", "idx": 21, "speaker": "customer", "start_s": 52.2, "end_s": 54.8, "text_en": "In general it is up to uh 10 mm. We require HR sheets.", "text_native": "In general it is up to uh 10 mm. We require HR sheets." }, { "ucid": "34972178305778190", "idx": 22, "speaker": "agent", "start_s": 55.0, "end_s": 55.4, "text_en": "Got it.", "text_native": "Got it." }, { "ucid": "34972178305778190", "idx": 23, "speaker": "customer", "start_s": 55.6, "end_s": 59.2, "text_en": "Standard size is 1500 into 3000 or two two meters into six feet, something like that.", "text_native": "Standard size is 1500 into 3000 or two two meters into six feet, something like that." }, { "ucid": "34972178305778190", "idx": 24, "speaker": "agent", "start_s": 59.2, "end_s": 62.2, "text_en": "Got it. The right now the inquiry which you're having, is it only for one thickness or multiple thickness?", "text_native": "Got it. The right now the inquiry which you're having, is it only for one thickness or multiple thickness?" }, { "ucid": "34972178305778190", "idx": 25, "speaker": "customer", "start_s": 62.2, "end_s": 64.4, "text_en": "Multiple thickness, sir. Total would be around two, three tons, yeah.", "text_native": "Multiple thickness, sir. Total would be around two, three tons, yeah." }, { "ucid": "34972178305778190", "idx": 26, "speaker": "agent", "start_s": 64.8, "end_s": 84.0, "text_en": "Ah, that will be very difficult for me. Uh see, I I'll explain you what's what's the policy, what the policy says. Uh for each thickness, we need five metric tons per uh per thickness, yeah, per SKU. It's five metric tons. But but eventually to to cater our our customers for the best, what we do is we consider the whole order as 10 ton and add up multiple thicknesses, say four four thicknesses of standard size only. Not uh unstandard ones like if the if the length is 2700, uh it we won't be able to cater that.", "text_native": "Ah, that will be very difficult for me. Uh see, I I'll explain you what's what's the policy, what the policy says. Uh for each thickness, we need five metric tons per uh per thickness, yeah, per SKU. It's five metric tons. But but eventually to to cater our our customers for the best, what we do is we consider the whole order as 10 ton and add up multiple thicknesses, say four four thicknesses of standard size only. Not uh unstandard ones like if the if the length is 2700, uh it we won't be able to cater that." }, { "ucid": "34972178305778190", "idx": 27, "speaker": "customer", "start_s": 84.4, "end_s": 92.4, "text_en": "Okay, got it, got it. Yeah. So sir, what what I'll do, I've got a future order in August. So that would be around sixty-five tons together. So that would be around 10 tons. So that time I'll send you the inquiry. That would be perfect?", "text_native": "Okay, got it, got it. Yeah. So sir, what what I'll do, I've got a future order in August. So that would be around sixty-five tons together. So that would be around 10 tons. So that time I'll send you the inquiry. That would be perfect?" }, { "ucid": "34972178305778190", "idx": 28, "speaker": "agent", "start_s": 92.6, "end_s": 100.4, "text_en": "Perfect, not an issue. And right now the one which you're having, what is it exactly? Can I look on it? Maybe if I can figure it out and help you out in some way because I eventually want to connect with you. Yeah, I eventually want to start some business.", "text_native": "Perfect, not an issue. And right now the one which you're having, what is it exactly? Can I look on it? Maybe if I can figure it out and help you out in some way because I eventually want to connect with you. Yeah, I eventually want to start some business." }, { "ucid": "34972178305778190", "idx": 29, "speaker": "customer", "start_s": 100.4, "end_s": 105.8, "text_en": "So I I'm heading to Sydney tomorrow but I'll be coming back by 21st. So after that I'll send you the live inquiry. Perfect?", "text_native": "So I I'm heading to Sydney tomorrow but I'll be coming back by 21st. So after that I'll send you the live inquiry. Perfect?" }, { "ucid": "34972178305778190", "idx": 30, "speaker": "agent", "start_s": 105.8, "end_s": 111.2, "text_en": "No problem. Perfect, perfect. Works for me. I'll share my visiting card over your WhatsApp. Do let me know if you have any requirements. Yeah, super. Thank you so much.", "text_native": "No problem. Perfect, perfect. Works for me. I'll share my visiting card over your WhatsApp. Do let me know if you have any requirements. Yeah, super. Thank you so much." }, { "ucid": "34972178305778190", "idx": 31, "speaker": "customer", "start_s": 111.4, "end_s": 112.6, "text_en": "Okay, okay sir. Thank you.", "text_native": "Okay, okay sir. Thank you." } ], "steps": [ { "ucid": "34972178305778190", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh so hi Suyog. I could see your company Suyog Hydro Systems. I just wanted to know a bit more about this company.", "comment": "The opener did not acknowledge a platform submission, as the customer confirmed later they had not yet sent one." }, { "ucid": "34972178305778190", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "Where are you based at based right now? Which location are you based? ... Pune. And what is your requirement in general? ... In general it is up to uh 10 mm. We require HR sheets.", "comment": "Agent confirmed location, product type, general thickness, and quantity, but did not revalidate specific grade or width." }, { "ucid": "34972178305778190", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "I just wanted to know a bit more about this company. ... What is the consumption? Per month consumption? ... we currently purchase JSW steel from one of our vendors", "comment": "Discovered application, monthly tonnage, and current brand (volunteered by customer), but did not ask about JSW's share of procurement or payment terms." }, { "ucid": "34972178305778190", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'll share my visiting card over your WhatsApp. Do let me know if you have any requirements.", "comment": "The agent did not provide a price or timeline, instead explaining the MOQ policy and agreeing to wait for a future, larger inquiry." }, { "ucid": "34972178305778190", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "for each thickness, we need five metric tons per uh per thickness, yeah, per SKU. It's five metric tons.", "comment": "The agent correctly focused the conversation on the MOQ policy, which was the primary blocker, and did not pitch irrelevant product features." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }