Call 34972178305777520 2026-07-03 · Aditya Pandey · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: noisy: There is consistent background noise, and the agent's first attempt at an introduction is muffled, making it difficult to hear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed the product ('10 mm plate') before the customer stated the requirement was old and ended the conversation.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was terminated by the customer before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The customer confirmed they had no requirement, so no closure attempt was possible.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Yes sir, you had registered on our platform, sir, regarding a steel requirement.
No unnecessary re-pitching
Yes sir, you had registered on our platform, sir, regarding a steel requirement.
Summary
The agent called to follow up on a platform submission for a 10mm plate. The customer stated the requirement was from years ago and confirmed they have no current need. The agent correctly probed for a new requirement before the call ended.
Coaching
When a customer states the lead is very old, your pivot to 'Is there any urgent requirement right now?' was the correct move. This was an unwinnable call due to lead quality, and you handled it professionally.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, you had registered on our platform, sir, regarding a steel requirement. Agent correctly referenced the customer's action on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only confirmed the product ('10 mm plate') before the customer stated the requirement was old and ended the conversation. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer confirmed they had no requirement, so no closure attempt was possible. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes sir, you had registered on our platform, sir, regarding a steel requirement. Agent did not pitch any other products and stuck to the customer's original inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 13.0s | 4.8s | 38.2s | 5.4s | 295.4 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.6s
Hello?
customer
2.4s
Yes.
हाँ।
agent
3.0s
Hello Akash ji?
Hello आकाश जी?
customer
4.2s
Yes, tell me.
हाँ, बोलिए।
agent
5.2s
Hello sir, I am Aditya calling from JSW One e-commerce platform.
नमस्ते सर, मैं आदित्य बोल रहा हूं JSW One e-commerce platform से।
customer
7.0s
What?
क्या?
agent
7.8s
Sir, I was saying I am Aditya calling from JSW One e-commerce platform.
सर, मैं बोल रहा था मैं आदित्य बोल रहा हूं JSW One e-commerce platform से।
customer
11.5s
Tell me.
बोलिए।
agent
12.4s
Yes sir, you had registered on our platform, sir, regarding a steel requirement. You needed a 10 mm sheet, right? Plate sorry, 10 mm plate needed.
हाँ सर, आपने हमारे platform पे register किया था सर, steel requirement के regarding. आपको 10 mm sheet चाहिए थी ना? Plate sorry, 10 mm plate चाहिए।
customer
18.0s
It's done, how many years ago was that requirement made, sir?
हो गया, वो requirement कितना साल पहले किया था सर?
agent
20.8s
Is there any urgent requirement right now, sir?
अभी urgent में कोई requirement है सर?
customer
22.5s
No, no sir.
नहीं, नहीं सर।