{
  "ucid": "34972178305777520",
  "call_date": "2026-07-03",
  "start_time": "2026-07-03 11:19:35",
  "end_time": "2026-07-03 11:20:31",
  "duration_sec": 56,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd34dc6839871f13542f0e8d5298806d2.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 27,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2682\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"d5ad7caad8ae2a91a015d473aa181ed7/8003028412972274265\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हाँ धलवा हाँ हाँ बोलिए हू।\",\"channel\":1,\"start\":0,\"end\":10.399875},{\"transcript\":\"ओी या ठीक।\",\"channel\":1,\"start\":12.199875,\"end\":16.799875},{\"transcript\":\"जा मैं बोल रहा था मैं अदित्य बोल रहा हूँ जेएस डब्ल्यू वॅन इकॉमस ्लेटकॉम।\",\"channel\":0,\"start\":15.999875,\"end\":19.399875},{\"transcript\":\"ठीक ठी बोलिए ठीक ै।\",\"channel\":1,\"start\":18.599875,\"end\":22.399875},{\"transcript\":\"हाँ हाँ सर आपने हमारे प्लेटफार्म पे।\",\"channel\":0,\"start\":21.999875,\"end\":24.599875},{\"transcript\":\"ठीक ठीक है।\",\"channel\":1,\"start\":22.599875,\"end\":23.199875},{\"transcript\":\"काता ह टिल रेक्विरेमेंट के रिगार्डिं।\",\"channel\":0,\"start\":24.799875,\"end\":26.599875},{\"transcript\":\"ठीक ठीक ठी ठै।\",\"channel\":1,\"start\":24.999875,\"end\":26.399875},{\"transcript\":\"ओम टेन एम एम शीट  चाहिए थी ना ो प्लेट कॉरी टेन एम एम प्लेट।\",\"channel\":0,\"start\":27.199875,\"end\":30.199875},{\"transcript\":\"ही हो गया वो रेक्विरेमेंट इतना साल पहले।\",\"channel\":1,\"start\":28.199875,\"end\":32.799875},{\"transcript\":\"जी जी।\",\"channel\":1,\"start\":34.599875,\"end\":35.199875},{\"transcript\":\"अा अ भी ठ घंट में कोई रेक्विरेमेंट है।\",\"channel\":0,\"start\":34.999875,\"end\":36.789875},{\"transcript\":\"ठके ये।\",\"channel\":1,\"start\":35.399875,\"end\":35.999875},{\"transcript\":\"ठीक ठीकहै।\",\"channel\":1,\"start\":37.799875,\"end\":39.04}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178305777520,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178305777520,\"CallDate\":\"2026-07-03\",\"StartTime\":\"2026-07-03 11:19:35\",\"EndTime\":\"2026-07-03 11:20:31\",\"CallDuration\":\"00:00:56\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Aditya Pandey\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd34dc6839871f13542f0e8d5298806d2.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-03\",\"CallStartTime\":\"2026-07-03 11:19:35\",\"CallEndTime\":\"2026-07-03 11:20:31\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 14,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 39.312,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[2s] CUSTOMER: Yes.   (हाँ।)\n[3s] AGENT: Hello Akash ji?   (Hello आकाश जी?)\n[4s] CUSTOMER: Yes, tell me.   (हाँ, बोलिए।)\n[5s] AGENT: Hello sir, I am Aditya calling from JSW One e-commerce platform.   (नमस्ते सर, मैं आदित्य बोल रहा हूं JSW One e-commerce platform से।)\n[7s] CUSTOMER: What?   (क्या?)\n[8s] AGENT: Sir, I was saying I am Aditya calling from JSW One e-commerce platform.   (सर, मैं बोल रहा था मैं आदित्य बोल रहा हूं JSW One e-commerce platform से।)\n[12s] CUSTOMER: Tell me.   (बोलिए।)\n[12s] AGENT: Yes sir, you had registered on our platform, sir, regarding a steel requirement. You needed a 10 mm sheet, right? Plate sorry, 10 mm plate needed.   (हाँ सर, आपने हमारे platform पे register किया था सर, steel requirement के regarding. आपको 10 mm sheet चाहिए थी ना? Plate sorry, 10 mm plate चाहिए।)\n[18s] CUSTOMER: It's done, how many years ago was that requirement made, sir?   (हो गया, वो requirement कितना साल पहले किया था सर?)\n[21s] AGENT: Is there any urgent requirement right now, sir?   (अभी urgent में कोई requirement है सर?)\n[22s] CUSTOMER: No, no sir.   (नहीं, नहीं सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: There is consistent background noise, and the agent's first attempt at an introduction is muffled, making it difficult to hear.",
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  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer states the lead is very old, your pivot to 'Is there any urgent requirement right now?' was the correct move. This was an unwinnable call due to lead quality, and you handled it professionally.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a platform submission for a 10mm plate. The customer stated the requirement was from years ago and confirmed they have no current need. The agent correctly probed for a new requirement before the call ended.",
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  "latency_ms": 33487,
  "input_tokens": 2968,
  "output_tokens": 637,
  "created_at": "2026-09-03 09:24:40",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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  "customer_talk_sec": 4.8,
  "dead_air_sec": 38.2,
  "longest_monologue_sec": 5.4,
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  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 4,
  "words_agent": 64,
  "words_customer": 22,
  "monologue_heavy": 1,
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      "ucid": "34972178305777520",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.88,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "text_en": "Yes.",
      "text_native": "हाँ।"
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      "text_en": "Hello Akash ji?",
      "text_native": "Hello आकाश जी?"
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      "text_en": "Yes, tell me.",
      "text_native": "हाँ, बोलिए।"
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      "idx": 5,
      "speaker": "agent",
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      "text_en": "Hello sir, I am Aditya calling from JSW One e-commerce platform.",
      "text_native": "नमस्ते सर, मैं आदित्य बोल रहा हूं JSW One e-commerce platform से।"
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      "text_native": "क्या?"
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      "text_native": "बोलिए।"
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      "text_en": "Yes sir, you had registered on our platform, sir, regarding a steel requirement. You needed a 10 mm sheet, right? Plate sorry, 10 mm plate needed.",
      "text_native": "हाँ सर, आपने हमारे platform पे register किया था सर, steel requirement के regarding. आपको 10 mm sheet चाहिए थी ना? Plate sorry, 10 mm plate चाहिए।"
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      "text_en": "It's done, how many years ago was that requirement made, sir?",
      "text_native": "हो गया, वो requirement कितना साल पहले किया था सर?"
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      "speaker": "agent",
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      "text_en": "No, no sir.",
      "text_native": "नहीं, नहीं सर।"
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      "questions_hit": null,
      "evidence": "Yes sir, you had registered on our platform, sir, regarding a steel requirement.",
      "comment": "Agent correctly referenced the customer's action on the platform."
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      "questions_hit": null,
      "evidence": "Yes sir, you had registered on our platform, sir, regarding a steel requirement.",
      "comment": "Agent did not pitch any other products and stuck to the customer's original inquiry."
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  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
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