{ "ucid": "34972178305466340", "call_date": "2026-07-03", "start_time": "2026-07-03 10:27:43", "end_time": "2026-07-03 10:32:45", "duration_sec": 302, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb631b849e13c3ced8aa75f4986c76793.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 261, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"10105\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"6549e686521de00be61c44ca7e93fe13/5926654370354302860\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"how may you like it after\",\"channel\":1,\"start\":0.999875,\"end\":2.399875},{\"transcript\":\"hello\",\"channel\":0,\"start\":1.999875,\"end\":2.799875},{\"transcript\":\"great\",\"channel\":1,\"start\":2.999875,\"end\":3.799875},{\"transcript\":\"hello mister vishonatham from hatspa enterprises private limited\",\"channel\":0,\"start\":4.199875,\"end\":7.799875},{\"transcript\":\"stay good\",\"channel\":1,\"start\":5.999875,\"end\":6.799875},{\"transcript\":\"yeah please\",\"channel\":1,\"start\":8.199875,\"end\":9.399875},{\"transcript\":\"yeah very good morning sir i'm sati from jealousy\",\"channel\":0,\"start\":9.599875,\"end\":13.599875},{\"transcript\":\"one\",\"channel\":1,\"start\":10.199875,\"end\":10.799875},{\"transcript\":\"r e r j s j w one right\",\"channel\":1,\"start\":12.399875,\"end\":16.599875},{\"transcript\":\"yes yes sir actually there has been enquiry from your rent sir i have called in the reference chat only just wanted to know sir what exactly you required sir because in the enquiry i cannot see any materials\",\"channel\":0,\"start\":16.599875,\"end\":29.599875},{\"transcript\":\"okay\",\"channel\":1,\"start\":23.999875,\"end\":24.799875},{\"transcript\":\"acha okay okay\",\"channel\":1,\"start\":30.799875,\"end\":32.399875},{\"transcript\":\"so what is the requirement\",\"channel\":0,\"start\":32.399875,\"end\":34.999875},{\"transcript\":\"see we want we want around hundred tons of steel\",\"channel\":1,\"start\":32.599875,\"end\":38.399875},{\"transcript\":\"okay\",\"channel\":0,\"start\":39.199875,\"end\":39.999875},{\"transcript\":\"basically so this is for like we are civil contractors and we have to build a drain so for that purpose you 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sheep\",\"channel\":0,\"start\":75.799875,\"end\":78.999875},{\"transcript\":\"t m t\",\"channel\":0,\"start\":79.799875,\"end\":80.599875},{\"transcript\":\"tnt dots\",\"channel\":1,\"start\":79.799875,\"end\":81.599875},{\"transcript\":\"okay and what is the grade five fifty d\",\"channel\":0,\"start\":81.799875,\"end\":84.399875},{\"transcript\":\"whichever is the cheapest and it should be approved i mean it should be\",\"channel\":1,\"start\":85.199875,\"end\":89.599875},{\"transcript\":\"what it should be sorry\",\"channel\":0,\"start\":91.999875,\"end\":93.399875},{\"transcript\":\"maybe\",\"channel\":1,\"start\":92.199875,\"end\":92.799875},{\"transcript\":\"i said it it should be i mean you can send me the quotation so we don't have any specific requirement assets like i mean specific grade requirement assets\",\"channel\":1,\"start\":94.199875,\"end\":103.999875},{\"transcript\":\"but\",\"channel\":0,\"start\":99.199875,\"end\":99.999875},{\"transcript\":\"so whichever is the cheap and best we will we wanted to go with that\",\"channel\":1,\"start\":104.399875,\"end\":107.799875},{\"transcript\":\"sorry\",\"channel\":0,\"start\":104.599875,\"end\":105.599875},{\"transcript\":\"dotted dotted so can you just tell me sir you are looking for primary grade or primary mix or secondary mix\",\"channel\":0,\"start\":108.599875,\"end\":114.199875},{\"transcript\":\"what how does it make it i mean what is the difference\",\"channel\":1,\"start\":114.999875,\"end\":117.999875},{\"transcript\":\"sir for primary we are having three to four different bhk system that is a sw university five fifty d sale data r i n l and in secondary we are having the k three kali ka bhajuvati like that so as per your project you can proceed\",\"channel\":0,\"start\":118.399875,\"end\":134.599875},{\"transcript\":\"sir so secondly also we will do it secondly also we will do it no problem\",\"channel\":1,\"start\":132.999875,\"end\":136.599875},{\"transcript\":\"secondary is also fine with you\",\"channel\":0,\"start\":136.799875,\"end\":138.599875},{\"transcript\":\"thanks thanks\",\"channel\":1,\"start\":138.799875,\"end\":139.599875},{\"transcript\":\"okay and can you just share me the pregnancy sir like eight mm how much is required n mm how much is required twelve mm how much is required\",\"channel\":0,\"start\":140.199875,\"end\":148.999875},{\"transcript\":\"i will tell you guys so i will tell you h m i mean thirty thirty times\",\"channel\":1,\"start\":147.799875,\"end\":154.399875},{\"transcript\":\"okay\",\"channel\":0,\"start\":151.399875,\"end\":152.199875},{\"transcript\":\"that you done okay\",\"channel\":0,\"start\":154.799875,\"end\":156.199875},{\"transcript\":\"ten mm is twenty tons\",\"channel\":1,\"start\":156.399875,\"end\":158.199875},{\"transcript\":\"and my mam is matthew danes\",\"channel\":0,\"start\":158.599875,\"end\":160.199875},{\"transcript\":\"twelve m m e s twenty tons\",\"channel\":1,\"start\":160.199875,\"end\":162.199875},{\"transcript\":\"okay\",\"channel\":0,\"start\":162.799875,\"end\":163.599875},{\"transcript\":\"sixteen mme sentence twenty mm e sentence\",\"channel\":1,\"start\":164.599875,\"end\":167.599875},{\"transcript\":\"twenty nine understanding sir our payment terms for the first two transactions will be hundred percent advance against pi so that is okay with you\",\"channel\":0,\"start\":168.599875,\"end\":177.199875},{\"transcript\":\"okay no problem yeah yeah okay and uh may i know where is the where is the\",\"channel\":1,\"start\":176.199875,\"end\":182.199875},{\"transcript\":\"and delivery address\",\"channel\":0,\"start\":178.999875,\"end\":180.199875},{\"transcript\":\"uh so i mean where is the product now and how long does it take for you to deliver\",\"channel\":1,\"start\":182.999875,\"end\":188.799875},{\"transcript\":\"so normally standard delivery time is three to five days okay after order confirmation\",\"channel\":0,\"start\":189.399875,\"end\":193.799875},{\"transcript\":\"okay\",\"channel\":1,\"start\":192.799875,\"end\":193.599875},{\"transcript\":\"stores i need to check at present where we have kept the material okay where is the delivery sir\",\"channel\":0,\"start\":194.399875,\"end\":199.999875},{\"transcript\":\"mm hmm\",\"channel\":1,\"start\":194.399875,\"end\":194.999875},{\"transcript\":\"i it is in godhargani near\",\"channel\":1,\"start\":200.799875,\"end\":204.399875},{\"transcript\":\"huh sorry\",\"channel\":0,\"start\":203.399875,\"end\":204.599875},{\"transcript\":\"go down can i i will tell you you only\",\"channel\":1,\"start\":204.599875,\"end\":207.599875},{\"transcript\":\"what do you say\",\"channel\":1,\"start\":208.799875,\"end\":209.599875},{\"transcript\":\"delivery address is required d r c s t s\",\"channel\":0,\"start\":209.999875,\"end\":212.799875},{\"transcript\":\"you want the pinky\",\"channel\":1,\"start\":209.999875,\"end\":211.399875},{\"transcript\":\"i will tell you the pin code its five zero five two zero nine\",\"channel\":1,\"start\":213.199875,\"end\":216.799875},{\"transcript\":\"hey and\",\"channel\":0,\"start\":214.199875,\"end\":216.199875},{\"transcript\":\"five zero five\",\"channel\":0,\"start\":217.599875,\"end\":218.999875},{\"transcript\":\"two zero nine\",\"channel\":1,\"start\":219.399875,\"end\":220.599875},{\"transcript\":\"two zero nine what location is this sir area which area\",\"channel\":0,\"start\":220.999875,\"end\":224.399875},{\"transcript\":\"it is goda godavari kane it is near nt pc and singereli\",\"channel\":1,\"start\":223.799875,\"end\":228.199875},{\"transcript\":\"yes\",\"channel\":0,\"start\":225.599875,\"end\":226.199875},{\"transcript\":\"no doubt okay\",\"channel\":0,\"start\":228.799875,\"end\":230.599875},{\"transcript\":\"godavari khane\",\"channel\":1,\"start\":230.199875,\"end\":231.799875},{\"transcript\":\"okay not it i will check the pin code from the system and i will update you with the code sir for the steel for the cement we are having different department i will ask that person to connect with you as well but for the steel i think\",\"channel\":0,\"start\":232.999875,\"end\":245.999875},{\"transcript\":\"sir if i want to call you back for steel if i want to call you back what is the number\",\"channel\":1,\"start\":244.799875,\"end\":250.199875},{\"transcript\":\"i will share my details to you sir i will share my official number to you on your number its nine seven zero one five two five two five this is there on whatsapp correct\",\"channel\":0,\"start\":250.599875,\"end\":259.799875},{\"transcript\":\"correct correct\",\"channel\":1,\"start\":259.599875,\"end\":260.599875},{\"transcript\":\"okay resonance i will immediately after this call i will share you my details you can call me on that 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Hello?\n[3s] AGENT: Hello Mr. Vishwanath from Khatma Enterprises Private Limited?\n[7s] CUSTOMER: Yeah, speaking.\n[8s] AGENT: Yeah, very good morning, sir. I'm Sudhir from JSW One.\n[11s] CUSTOMER: JSW One, right?\n[12s] AGENT: Yes, yes, sir. Actually, there has been an inquiry from your end, so I've called in reference to that only. Just wanted to know, sir, what exactly you require, sir, because in the inquiry I cannot see any material, sir.\n[20s] CUSTOMER: Okay, okay, okay. (अच्छा, okay, okay.)\n[22s] CUSTOMER: See, we want\n[23s] AGENT: exact requirement?\n[24s] CUSTOMER: We want around 100 tons of steel. Okay. Basically, so this is for, like, we are civil contractors and we have to build a drain. So for that purpose, we need steel. And we also want, uh, we are, we are doing CC road works. So we also need around 40,000 bags of cement, 53 grade, and it should be OPC.\n[38s] AGENT: Okay, no issues, sir. We can definitely provide. Can you just tell me what exact grade is there in steel? Are you looking for TMT rods or\n[42s] CUSTOMER: TMT. TMT rods.\n[44s] AGENT: TMT rods, okay. And what is the grade? 550D?\n[46s] CUSTOMER: Whichever is the cheapest and it should be approved, I mean, it should be\n[49s] AGENT: What it should be, sorry?\n[50s] CUSTOMER: I said it should be, I mean, you can tell me the quotation. So we don't have any specific requirement as such, like, I mean, specific grade requirement as such. So whichever is cheap and best, we will, we wanted to go with that.\n[58s] AGENT: Got it, got it. So can you just tell me, sir, you are looking for primary grade, primary makes or secondary makes?\n[62s] CUSTOMER: What, how does it make a, I mean, what is the difference?\n[64s] AGENT: Sir, for primary, we are having three to four different grades, which are that is JSW NeoSteel 550D, SAIL, Tata, RINL. And in secondary, we are having like Keshri, Kalika, Bhagwati, like that. So as per your\n[71s] CUSTOMER: Secondary also will do. Secondary also will do, no problem.\n[73s] AGENT: Secondary is also fine with you?\n[75s] CUSTOMER: Correct, correct.\n[76s] AGENT: Okay. And can you just share me the specifications, like 8 mm how much is required, 10 mm how much is required, 12 mm\n[80s] CUSTOMER: I'll tell you. So, I will tell you. Okay. 8 mm is 30, 30 tons.\n[84s] AGENT: 30 tons, okay.\n[85s] CUSTOMER: 10 mm is 30 tons.\n[86s] AGENT: 10 mm is 30 tons.\n[87s] CUSTOMER: 12 mm is 20 tons.\n[89s] AGENT: Okay.\n[90s] CUSTOMER: 16 mm is 10 tons, 20 mm is 10 tons.\n[93s] AGENT: 20 mm is 10 tons. Sir, our payment terms for the first two transaction will be 100% advance against PI. So that is okay with you?\n[98s] CUSTOMER: Okay, no problem. Yeah, yeah. Okay. And may I know where is the, where is the, uh, so, I mean, where is the product now and how long does it take for you to deliver?\n[102s] AGENT: So normally standard delivery time is three to five days, okay, after order confirmation. So I need to check at present where we have kept the material, okay. Where is the delivery, sir?\n[108s] CUSTOMER: It's in Godavarikhani, near, sorry?\n[110s] CUSTOMER: Godavarikhani, I'll tell you, you want the\n[112s] AGENT: delivery address is required. Yes, yes, yes.\n[114s] CUSTOMER: I'll tell you the pincode. It's 505209.\n[116s] AGENT: 505\n[117s] CUSTOMER: 209.\n[118s] AGENT: 209. What location is this sir? Area? Which area?\n[120s] CUSTOMER: It is Godavarikhani. It is near NTPC and Singareni.\n[123s] AGENT: Godavari, okay.\n[124s] CUSTOMER: Godavarikhani.\n[126s] AGENT: Okay. Got it. I will check the pincode from the system and I will update you with the quote, sir, for the steel. For the cement, we are having different department. I will ask that person to connect with you as well.\n[133s] CUSTOMER: Sir, if I want to call you back for steel, if I want to call you back, what is the number?\n[136s] AGENT: I will share my details to you, sir. I will share my official number to you on your number. This 970152525, this is there on WhatsApp, correct?\n[142s] CUSTOMER: Correct, correct.\n[143s] AGENT: Okay, Vishwanath ji, I will immediately after this call, I'll share you my details. You can call me on that number.\n[146s] CUSTOMER: Okay. And also, what about cement person?\n[148s] AGENT: Cement person, I will just check with the team for this region who is the assigned SPOC and then I will update you, sir. Okay?\n[153s] CUSTOMER: Okay, okay. Thank you.\n[154s] AGENT: Thank you so much, Mr. Vishwanath.\n[156s] CUSTOMER: Thank you. And, hello?", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 53, "connected": 1, "audio_notes": "clear: The audio is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "53 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 9.0, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "You did well to capture the full requirement. 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I'm Sudhir from JSW One.", "text_native": "Yeah, very good morning, sir. I'm Sudhir from JSW One." }, { "ucid": "34972178305466340", "idx": 4, "speaker": "customer", "start_s": 10.7, "end_s": 12.1, "text_en": "JSW One, right?", "text_native": "JSW One, right?" }, { "ucid": "34972178305466340", "idx": 5, "speaker": "agent", "start_s": 12.3, "end_s": 20.0, "text_en": "Yes, yes, sir. Actually, there has been an inquiry from your end, so I've called in reference to that only. Just wanted to know, sir, what exactly you require, sir, because in the inquiry I cannot see any material, sir.", "text_native": "Yes, yes, sir. Actually, there has been an inquiry from your end, so I've called in reference to that only. Just wanted to know, sir, what exactly you require, sir, because in the inquiry I cannot see any material, sir." }, { "ucid": "34972178305466340", "idx": 6, "speaker": "customer", "start_s": 20.5, "end_s": 21.5, "text_en": "Okay, okay, okay.", "text_native": "अच्छा, okay, okay." }, { "ucid": "34972178305466340", "idx": 7, "speaker": "customer", "start_s": 22.0, "end_s": 22.6, "text_en": "See, we want", "text_native": "See, we want" }, { "ucid": "34972178305466340", "idx": 8, "speaker": "agent", "start_s": 22.6, "end_s": 23.4, "text_en": "exact requirement?", "text_native": "exact requirement?" }, { "ucid": "34972178305466340", "idx": 9, "speaker": "customer", "start_s": 23.5, "end_s": 37.8, "text_en": "We want around 100 tons of steel. Okay. Basically, so this is for, like, we are civil contractors and we have to build a drain. So for that purpose, we need steel. And we also want, uh, we are, we are doing CC road works. So we also need around 40,000 bags of cement, 53 grade, and it should be OPC.", "text_native": "We want around 100 tons of steel. Okay. Basically, so this is for, like, we are civil contractors and we have to build a drain. So for that purpose, we need steel. And we also want, uh, we are, we are doing CC road works. So we also need around 40,000 bags of cement, 53 grade, and it should be OPC." }, { "ucid": "34972178305466340", "idx": 10, "speaker": "agent", "start_s": 38.2, "end_s": 42.2, "text_en": "Okay, no issues, sir. We can definitely provide. Can you just tell me what exact grade is there in steel? Are you looking for TMT rods or", "text_native": "Okay, no issues, sir. We can definitely provide. Can you just tell me what exact grade is there in steel? Are you looking for TMT rods or" }, { "ucid": "34972178305466340", "idx": 11, "speaker": "customer", "start_s": 42.2, "end_s": 43.6, "text_en": "TMT. TMT rods.", "text_native": "TMT. TMT rods." }, { "ucid": "34972178305466340", "idx": 12, "speaker": "agent", "start_s": 44.2, "end_s": 45.9, "text_en": "TMT rods, okay. And what is the grade? 550D?", "text_native": "TMT rods, okay. And what is the grade? 550D?" }, { "ucid": "34972178305466340", "idx": 13, "speaker": "customer", "start_s": 46.3, "end_s": 48.8, "text_en": "Whichever is the cheapest and it should be approved, I mean, it should be", "text_native": "Whichever is the cheapest and it should be approved, I mean, it should be" }, { "ucid": "34972178305466340", "idx": 14, "speaker": "agent", "start_s": 49.3, "end_s": 50.0, "text_en": "What it should be, sorry?", "text_native": "What it should be, sorry?" }, { "ucid": "34972178305466340", "idx": 15, "speaker": "customer", "start_s": 50.4, "end_s": 58.0, "text_en": "I said it should be, I mean, you can tell me the quotation. So we don't have any specific requirement as such, like, I mean, specific grade requirement as such. So whichever is cheap and best, we will, we wanted to go with that.", "text_native": "I said it should be, I mean, you can tell me the quotation. So we don't have any specific requirement as such, like, I mean, specific grade requirement as such. So whichever is cheap and best, we will, we wanted to go with that." }, { "ucid": "34972178305466340", "idx": 16, "speaker": "agent", "start_s": 58.3, "end_s": 61.2, "text_en": "Got it, got it. So can you just tell me, sir, you are looking for primary grade, primary makes or secondary makes?", "text_native": "Got it, got it. So can you just tell me, sir, you are looking for primary grade, primary makes or secondary makes?" }, { "ucid": "34972178305466340", "idx": 17, "speaker": "customer", "start_s": 61.5, "end_s": 63.4, "text_en": "What, how does it make a, I mean, what is the difference?", "text_native": "What, how does it make a, I mean, what is the difference?" }, { "ucid": "34972178305466340", "idx": 18, "speaker": "agent", "start_s": 63.6, "end_s": 71.0, "text_en": "Sir, for primary, we are having three to four different grades, which are that is JSW NeoSteel 550D, SAIL, Tata, RINL. And in secondary, we are having like Keshri, Kalika, Bhagwati, like that. So as per your", "text_native": "Sir, for primary, we are having three to four different grades, which are that is JSW NeoSteel 550D, SAIL, Tata, RINL. And in secondary, we are having like Keshri, Kalika, Bhagwati, like that. So as per your" }, { "ucid": "34972178305466340", "idx": 19, "speaker": "customer", "start_s": 71.0, "end_s": 73.2, "text_en": "Secondary also will do. Secondary also will do, no problem.", "text_native": "Secondary also will do. Secondary also will do, no problem." }, { "ucid": "34972178305466340", "idx": 20, "speaker": "agent", "start_s": 73.4, "end_s": 74.4, "text_en": "Secondary is also fine with you?", "text_native": "Secondary is also fine with you?" }, { "ucid": "34972178305466340", "idx": 21, "speaker": "customer", "start_s": 74.7, "end_s": 75.5, "text_en": "Correct, correct.", "text_native": "Correct, correct." }, { "ucid": "34972178305466340", "idx": 22, "speaker": "agent", "start_s": 76.0, "end_s": 79.8, "text_en": "Okay. And can you just share me the specifications, like 8 mm how much is required, 10 mm how much is required, 12 mm", "text_native": "Okay. And can you just share me the specifications, like 8 mm how much is required, 10 mm how much is required, 12 mm" }, { "ucid": "34972178305466340", "idx": 23, "speaker": "customer", "start_s": 79.8, "end_s": 83.2, "text_en": "I'll tell you. So, I will tell you. Okay. 8 mm is 30, 30 tons.", "text_native": "I'll tell you. So, I will tell you. Okay. 8 mm is 30, 30 tons." }, { "ucid": "34972178305466340", "idx": 24, "speaker": "agent", "start_s": 83.5, "end_s": 84.2, "text_en": "30 tons, okay.", "text_native": "30 tons, okay." }, { "ucid": "34972178305466340", "idx": 25, "speaker": "customer", "start_s": 84.6, "end_s": 85.8, "text_en": "10 mm is 30 tons.", "text_native": "10 mm is 30 tons." }, { "ucid": "34972178305466340", "idx": 26, "speaker": "agent", "start_s": 86.1, "end_s": 87.1, "text_en": "10 mm is 30 tons.", "text_native": "10 mm is 30 tons." }, { "ucid": "34972178305466340", "idx": 27, "speaker": "customer", "start_s": 87.4, "end_s": 88.6, "text_en": "12 mm is 20 tons.", "text_native": "12 mm is 20 tons." }, { "ucid": "34972178305466340", "idx": 28, "speaker": "agent", "start_s": 88.9, "end_s": 89.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "34972178305466340", "idx": 29, "speaker": "customer", "start_s": 90.0, "end_s": 92.2, "text_en": "16 mm is 10 tons, 20 mm is 10 tons.", "text_native": "16 mm is 10 tons, 20 mm is 10 tons." }, { "ucid": "34972178305466340", "idx": 30, "speaker": "agent", "start_s": 92.6, "end_s": 97.2, "text_en": "20 mm is 10 tons. Sir, our payment terms for the first two transaction will be 100% advance against PI. So that is okay with you?", "text_native": "20 mm is 10 tons. Sir, our payment terms for the first two transaction will be 100% advance against PI. So that is okay with you?" }, { "ucid": "34972178305466340", "idx": 31, "speaker": "customer", "start_s": 97.5, "end_s": 102.2, "text_en": "Okay, no problem. Yeah, yeah. Okay. And may I know where is the, where is the, uh, so, I mean, where is the product now and how long does it take for you to deliver?", "text_native": "Okay, no problem. Yeah, yeah. Okay. And may I know where is the, where is the, uh, so, I mean, where is the product now and how long does it take for you to deliver?" }, { "ucid": "34972178305466340", "idx": 32, "speaker": "agent", "start_s": 102.5, "end_s": 108.2, "text_en": "So normally standard delivery time is three to five days, okay, after order confirmation. So I need to check at present where we have kept the material, okay. Where is the delivery, sir?", "text_native": "So normally standard delivery time is three to five days, okay, after order confirmation. So I need to check at present where we have kept the material, okay. Where is the delivery, sir?" }, { "ucid": "34972178305466340", "idx": 33, "speaker": "customer", "start_s": 108.5, "end_s": 110.2, "text_en": "It's in Godavarikhani, near, sorry?", "text_native": "It's in Godavarikhani, near, sorry?" }, { "ucid": "34972178305466340", "idx": 34, "speaker": "customer", "start_s": 110.2, "end_s": 111.5, "text_en": "Godavarikhani, I'll tell you, you want the", "text_native": "Godavarikhani, I'll tell you, you want the" }, { "ucid": "34972178305466340", "idx": 35, "speaker": "agent", "start_s": 112.2, "end_s": 113.6, "text_en": "delivery address is required. Yes, yes, yes.", "text_native": "delivery address is required. Yes, yes, yes." }, { "ucid": "34972178305466340", "idx": 36, "speaker": "customer", "start_s": 113.9, "end_s": 116.0, "text_en": "I'll tell you the pincode. It's 505209.", "text_native": "I'll tell you the pincode. It's 505209." }, { "ucid": "34972178305466340", "idx": 37, "speaker": "agent", "start_s": 116.3, "end_s": 116.7, "text_en": "505", "text_native": "505" }, { "ucid": "34972178305466340", "idx": 38, "speaker": "customer", "start_s": 117.2, "end_s": 117.7, "text_en": "209.", "text_native": "209." }, { "ucid": "34972178305466340", "idx": 39, "speaker": "agent", "start_s": 118.1, "end_s": 119.8, "text_en": "209. What location is this sir? Area? Which area?", "text_native": "209. What location is this sir? Area? Which area?" }, { "ucid": "34972178305466340", "idx": 40, "speaker": "customer", "start_s": 120.0, "end_s": 122.6, "text_en": "It is Godavarikhani. It is near NTPC and Singareni.", "text_native": "It is Godavarikhani. It is near NTPC and Singareni." }, { "ucid": "34972178305466340", "idx": 41, "speaker": "agent", "start_s": 122.8, "end_s": 123.8, "text_en": "Godavari, okay.", "text_native": "Godavari, okay." }, { "ucid": "34972178305466340", "idx": 42, "speaker": "customer", "start_s": 124.2, "end_s": 125.2, "text_en": "Godavarikhani.", "text_native": "Godavarikhani." }, { "ucid": "34972178305466340", "idx": 43, "speaker": "agent", "start_s": 126.0, "end_s": 133.2, "text_en": "Okay. Got it. I will check the pincode from the system and I will update you with the quote, sir, for the steel. For the cement, we are having different department. I will ask that person to connect with you as well.", "text_native": "Okay. Got it. I will check the pincode from the system and I will update you with the quote, sir, for the steel. For the cement, we are having different department. I will ask that person to connect with you as well." }, { "ucid": "34972178305466340", "idx": 44, "speaker": "customer", "start_s": 133.4, "end_s": 136.2, "text_en": "Sir, if I want to call you back for steel, if I want to call you back, what is the number?", "text_native": "Sir, if I want to call you back for steel, if I want to call you back, what is the number?" }, { "ucid": "34972178305466340", "idx": 45, "speaker": "agent", "start_s": 136.4, "end_s": 141.2, "text_en": "I will share my details to you, sir. I will share my official number to you on your number. This 970152525, this is there on WhatsApp, correct?", "text_native": "I will share my details to you, sir. I will share my official number to you on your number. This 970152525, this is there on WhatsApp, correct?" }, { "ucid": "34972178305466340", "idx": 46, "speaker": "customer", "start_s": 141.6, "end_s": 142.3, "text_en": "Correct, correct.", "text_native": "Correct, correct." }, { "ucid": "34972178305466340", "idx": 47, "speaker": "agent", "start_s": 142.8, "end_s": 146.2, "text_en": "Okay, Vishwanath ji, I will immediately after this call, I'll share you my details. You can call me on that number.", "text_native": "Okay, Vishwanath ji, I will immediately after this call, I'll share you my details. You can call me on that number." }, { "ucid": "34972178305466340", "idx": 48, "speaker": "customer", "start_s": 146.5, "end_s": 148.2, "text_en": "Okay. And also, what about cement person?", "text_native": "Okay. And also, what about cement person?" }, { "ucid": "34972178305466340", "idx": 49, "speaker": "agent", "start_s": 148.4, "end_s": 152.6, "text_en": "Cement person, I will just check with the team for this region who is the assigned SPOC and then I will update you, sir. Okay?", "text_native": "Cement person, I will just check with the team for this region who is the assigned SPOC and then I will update you, sir. Okay?" }, { "ucid": "34972178305466340", "idx": 50, "speaker": "customer", "start_s": 152.8, "end_s": 153.8, "text_en": "Okay, okay. Thank you.", "text_native": "Okay, okay. Thank you." }, { "ucid": "34972178305466340", "idx": 51, "speaker": "agent", "start_s": 154.0, "end_s": 155.4, "text_en": "Thank you so much, Mr. Vishwanath.", "text_native": "Thank you so much, Mr. Vishwanath." }, { "ucid": "34972178305466340", "idx": 52, "speaker": "customer", "start_s": 155.8, "end_s": 157.8, "text_en": "Thank you. And, hello?", "text_native": "Thank you. And, hello?" } ], "steps": [ { "ucid": "34972178305466340", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Actually, there has been an inquiry from your end, so I've called in reference to that only.", "comment": "Agent correctly referenced the customer's inbound inquiry from the platform." }, { "ucid": "34972178305466340", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "Are you looking for TMT rods... can you just share me the specifications, like 8 mm how much is required... Where is the delivery, sir?... So normally standard delivery time is three to five days", "comment": "Agent successfully validated all 5 required fields: product (TMT), specs/quantity (100MT breakdown), location (pincode 505209), and timeline (3-5 days)." }, { "ucid": "34972178305466340", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 2, "evidence": "Sir, our payment terms for the first two transaction will be 100% advance against PI. So that is okay with you?", "comment": "Agent confirmed payment terms and the customer volunteered their end-use (civil contractor), but the agent did not ask about monthly tonnage, current brands, or share of wallet." }, { "ucid": "34972178305466340", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I will check the pincode from the system and I will update you with the quote, sir, for the steel.", "comment": "Agent did not have stock/price info but correctly committed to a timeline for providing a quote." }, { "ucid": "34972178305466340", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "For the cement, we are having different department. I will ask that person to connect with you as well.", "comment": "Agent stuck to the customer's requested products (TMT, Cement) and did not pitch irrelevant items from the JSW portfolio." } ], "objections": [], "missed_steps": [ "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }