{
  "ucid": "34972178299681812",
  "call_date": "2026-07-02",
  "start_time": "2026-07-02 18:23:38",
  "end_time": "2026-07-02 18:24:21",
  "duration_sec": 43,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
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  "excel_turn_count": 11,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 30.384,
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  "english_text": "[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Uh yes sir, good evening. Kartik this side from JSW One.\n[6s] CUSTOMER: Uh yes Mr. Kartik.\n[8s] AGENT: Yes sir?   (हाँजी सर?)\n[9s] CUSTOMER: Sorry?\n[10s] AGENT: Uh sir, talking from JSW One. You have any sir HR requirement in your company, Steel Profiles India?\n[14s] CUSTOMER: No.\n[16s] AGENT: Nothing?\n[17s] CUSTOMER: Nothing.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side.",
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  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
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  "status": "ok",
  "model": "gemini-2.5-pro",
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  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led call, you must acknowledge their platform submission upfront; asking 'if' they have a requirement sounds like a cold call and caused the customer to immediately dismiss you.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact at 'Steel Profiles India'. Instead of acknowledging a platform submission, the agent asked if they had an HR requirement. The customer stated they had no requirement and the call ended immediately.",
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  "created_at": "2026-09-03 09:48:28",
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  "neg": 3,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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      "text_en": "Uh sir, talking from JSW One. You have any sir HR requirement in your company, Steel Profiles India?",
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    },
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      "idx": 8,
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
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